Women’s HIV Liaison and Support Service Coordinator (Maternity Cover)

Job Title: Women’s HIV Liaison and Support Service Coordinator (Maternity Cover)
Salary: £28,000 – £29,500 depending on experience, pro-rata, for 3 days a week
Annual Leave: 30 days annual leave + 8 days bank holidays and closure between Christmas
and New Year (pro-rata)
Pension: 8% (employer contribution 3%, employee contribution 5%)
Responsible to: Services Lead
Based: Old Street Office – plus groups and outreach in Lewisham, Southwark and Lambeth.
Flexible working from home.
Hours: 21 hours per week
Contract: 10 months initially starting middle of April 2026

Role Summary
South London Peer Support Coordinator will be a woman living with HIV who is well-
adjusted to their HIV diagnosis and who is committed to support others living with HIV and
has a good understanding of their complex support needs.

The role is part of a partnership with Metro, African Advocacy Foundation (AAF) and
Catholics for AIDS Prevention and Support (CAPS). The Coordinator will work mainly though
not exclusively with women to increase knowledge and skills around managing life with HIV,
and to access the support and services needed to stay well.

The Coordinator will be part of the South London partnership and a team of people
providing peer support at Positively UK, particularly the RISE women’s project, and will be
working collaboratively with the staff and volunteer teams, linking people into existing
services as well as new and existing groups.

In this role the peer coordinator will be providing outreach at various locations in Southwark,
Lewisham and Lambeth (in partnership), alongside remote support online and over the
phone.

Main Purpose
The purpose of this role is to ensure that women with HIV can have access to group peer
support in South London in the LSL boroughs and referrals to other services within the
partnership. The role will include working together with women on an individual basis, to
provide peer support, to assess needs, refer to relevant services and encourage women to
attend the groups. To assist in co-facilitating self-management courses and groups with
METRO Charity services manager three times a year plus occasional recently diagnosed
courses.

Case Management
To provide one-to-one peer support to include: emotional and practical support,
information giving, advice, goal setting, mentoring to achieve goals, and advocacy around a
range of issues as defined by the client's needs. These could include adjusting to being
recently diagnosed, starting HIV treatments, living well with HIV, sharing HIV status, sex &
relationship issues, mental health, substance misuse, safer sex (secondary prevention),
access to services, ageing with HIV and treatment advocacy.

Peer support may be provided in a range of settings including the office,
outreach settings, hospital clinics and other appropriate agencies, in person, via telephone
or online (Teams, Zoom or Skype).

One-to-one interventions will cover:

•  Registering clients
•  Assessing clients’ needs using a wellbeing journey
•  Co-creating a wellbeing plan with clients
•  Signposting and referrals, both internally to Positively UK services, and to external to

services within the partnership

•  Advocacy: to hardship grants, letters of support UKBA/NASS and Care Act Referrals
•  Regular follow ups to assess client’s progress
•  Assign clients with volunteer peer mentors, when appropriate
•  Reassessment of need and exit from project 6-month follow-up from exit

management

•  Clinical and Community Outreach

The Coordinator will deliver monthly clinical outreach in LSL and provide monthly women’s
groups at venues in New Cross and Lambeth.

Partnership & Team Working

•  Work in collaboration with the LSL partnership, be part of a long standing and vibrant
women’s service at Positively UK. Promote the peer support service and increase
referrals to and from the service.

Peer Mentor Volunteers

•  Work with Positively UK Volunteer Manager to identify, recruit and support a small

team of peer mentors. These volunteers can be involved in delivering aspects of the
partnership such as one-to-one mentoring and facilitating groups or workshops.
•  Share learning from the project with Volunteer Coordinator to inform the support and

development of volunteers.

Personal & Professional Development

•  Commit to completing core peer mentor training at Positively UK, Safeguarding

training, and Mental Health First Aid Training

•  Actively participate in team supervision and staff and team meetings. Attend external

supervision with a counsellor.

•
Identify personal development needs and undertake actions to address these
•  Keep up to date with changing demographics and service participants needs to
target work effectively as well as following best practice and innovation, for
implementation within Positively UK’s services.

Monitoring and Evaluation

•  Maintain up-to-date records using Salesforce to record service participants

information, interventions and progress.

•  Use Wellbeing Journey to monitor wellbeing of service participants.
•  Use online (Mentimeter) and/or paper group evaluation forms to obtain feedback

from groups.

•  Support the development and implementation of systems for internal evaluation of
the project on reporting to the funders in collaboration with the Services Lead

General Tasks

•  Share with other staff responsibility for providing office cover, including answering the
phones, keeping records and statistics and doing own administration to carry out all
duties with due regard to Positively UK's Equal Opportunities, Health and Safety,
Confidentiality, and other policies. To carry out such other duties and responsibilities
as may be required by the Line Manager, compatible with the objectives and level of
responsibilities held by the post.

Person Specification
Experience E = Essential D = Desirable

a)  Woman who is adjusted well to living with HIV and
being open about your HIV status (Positive for over
3 years and if Positive over 10 years current with
issues experienced by more recently diagnosed)
Experience of successfully working with volunteers  Form, Interview (D)

Form, Interview (E)

b)

d)

e)

g)

h)

i)

Experience of successfully supporting others to
navigate
health, social care and support services (including
from the voluntary sector)
Experience of enabling/empowering individuals to
overcome barriers/challenges to maintaining and
promoting health, wellbeing and independence.

Form, Interview (E)

Form, Interview (E)

Experience of providing peer support

Form, Interview (E)

Experience of group work or group facilitation

Form, Interview (E)

Experience of providing support to people
presenting
with complex need (e.g. mental health, substance
misuse)

Form, Interview (E)

Knowledge and Understanding

a)

b)

c)

d)

e)

Excellent understanding of the issues and challenges
(social, economic, physical, psychological and
wellbeing) that people living with HIV may
experience. Knowledge
and understanding about how these issues can be
managed or where possible overcome.

Form, Interview (E)

Good awareness of the benefits, housing, and
immigration system

Form, Interview (D)

Good awareness of the holistic range of statutory
and
voluntary sector services that would be able to
address the needs and challenges of people living
with HIV and how they can be accessed
Ability to work in a cross-cultural context with an
understanding of difference cultural approaches to
health and well being

Form, Interview (E)

Interview (E)

Understanding of how health inequalities can impact
on the health and well-being of communities and
individuals affected by HIV

Form, Interview (E)

Abilities

a)

b)

d)

e)

f)

g)

Ability to manage support, develop and motivate
volunteers

Form, Interview (D)

Strong oral and written communication skills

Form, Interview (E)

Excellent skills in listening and empathy

Form, Interview (E)

Commitment to empowering clients and supporting
them
in dealing with their own affairs
Understanding of boundaries in working with clients. Form, Interview (E)

Form, Interview (E)

Understanding of the importance of confidentiality,
and
ability to maintain confidentiality.

Form, Interview (E)

h)

i)

j)

Ability to work jointly with other staff on individual
cases,
and commitment to working as part of a team
Ability and commitment to reflect on own
performance
effectively using supervision and appraisals to
identify areas for support, development and training
Strong IT skills and ability to be administratively self-
supporting

Interview (E)

Interview (E)

Form (E)

k)

Good time management and ability to prioritize

Interview (E)

m)

n)

Ability to recognise own limits and emotional
overload
and ask for support
Ability to speak a community language

Interview (E)

Form (D)

Attitudes

a)

b)

c)

Empathy with the vision and mission of the Charity
and
commitment to the rights of people living with HIV.
A willingness to learn

A solution focused approach

Form, Interview (E)

Interview (E)

Form, Interview (E)

Terms & Conditions:
The post will be offered for an initial three-months probationary period. Training in peer
mentoring and access to Safeguarding Training and Mental Health First Training will be
provided to the successful candidate, and continuation in the role is dependent on
successfully completing and achieving peer mentoring core training.

Normal working hours: 9:30 am – 5:00pm, including half–hour lunch each day; however,
evening and weekend working will be required. Time off is given in lieu and there are no
overtime payments linked to this post.
In line with Positively UK policy, this post requires a Criminal Records Bureau Enhanced
Disclosure.

Holiday entitlement: All English Bank and Public Holidays, plus 30 days per annum annual
leave, pro-rata.

The purpose of this document is to describe the key accountabilities that the person holding

this position needs to achieve. It is in no way an exhaustive list of responsibilities of the role:
duties and requirements of this role may change as required by Positively UK and the Chief
Executive.

For an informal chat contact: sfraser@positivelyuk.org
For an application pack contact: info@positivelyuk.org
Final date for applications: Applications must be typed and submitted by email by 9:00am
on Thursday 5 March 2026
Interviews will be held: Wednesday 11 March 2026