Welfare Officer

Welfare Officer
West

Candidate Information Pack

• £29,870 per annum
• Full-time, 35 hours per week
• Permanent
• Homebased in or around Gloucestershire

or wider Three Counties area.
Travel throughout the UK occasionally.

WE ARE RACING WELFARE

Racing Welfare is a registered charity supporting the people of British horseracing. We offer
professional guidance and practical help to the stud, stable and racecourse staff whose dedication is
vital for the well-being of racing. Our work aims to help people, from recruitment to retirement, to
thrive in day-to-day life and through a range of life’s challenges.

15,032 INSTANCES OF
SUPPORT IN 2025

297 OCCUPATIONAL
HEALTH REFERRALS
MADE IN 2025

541 NEW
BENEFICIARIES IN 2025

226,982 INCOME
MAXIMISATION IN
2025

Our vision is that everyone from the
horseracing and breeding industry and
community feels supported and has the
opportunity to thrive.

Our mission is to enhance the
wellbeing of people from the horseracing
and thoroughbred breeding community, by
providing enabling and proactive support
throughout and after their working lives.

Our vision is that everyone from the
horseracing and breeding industry has
access to high quality, affordable, safe
housing.

Our mission is to sustainably grow
a high quality, affordable housing portfolio
that demonstrates best practice in housing
management and delivers services that
improve beneficiaries’ lives.

JOB DESCRIPTION

Role Profile:  Welfare Officer West
Reports to:   Regional Welfare Manager
Job Purpose: To assist the welfare team to deliver an effective and efficient welfare service to the
racing industry.

PURPOSE OF ROLE:

•

•

•

•

•

•

•

•

•

Provide non-judgemental, emotional and practical support to beneficiaries of the charity.

Maintain confidentiality, professional boundaries and an appropriate caseload.

Empower beneficiaries through non-directive information, advice and guidance.

Liaise, network and build relationships with employers, industry bodies and stakeholders.  Promote the

work of the charity in the community and carry out presentations and talks.

Carry out assessments and reviews with beneficiaries.

Assist beneficiaries to maximise income through statutory entitlements and grants.

Assess beneficiaries for financial assistance from the charity.

Record and provide timely reports on all beneficiary contacts.

Attend any training necessary for professional development and to attend clinical supervision as

appropriate (provided by Racing Welfare).

For a full Job Description please contact Tom.Bloomfield@thejockeyclub.co.uk

PERSON SPECIFICATION

Welfare Officer - West

Essential

Desirable

Education and
Qualifications

A minimum of the below;
• GCSE in Maths & English – Grade C or above.
•

Equivalent Maths/English/Literacy qualifications e.g. Certificate in Adult Numeracy/Literacy.

Knowledge and Skills

Excellent listening skills.

• An understanding of confidentiality and data protection.
• An ability to make thorough assessments.
•
• An understanding of and the ability to apply professional boundaries.
• Good IT skills and the ability to input data.
•
Strong organisational and planning skills.

Personal Qualities

Experience

•
•
•
•

•
•

Excellent communication skills both written and verbal.
The ability to work both independently and as part of a team.
The ability to be accountable and responsible.
The ability to be non-judgemental and authentic.

Experience of working with and/or supporting vulnerable people.
Experience of building relationships with individuals and organisations.

Social Work qualification.

Any of the below;
• Diploma in Human Welfare & Management.
• Horseracing Industry qualifications.
•
• Advice and Guidance qualifications.
• Professional counselling qualifications.
•
•
• Volunteer Management/Community Development qualifications.

Social Sciences Degree or other appropriate higher Diploma/Degree.
Teaching or assessing qualifications.

• Knowledge of the thoroughbred horseracing and breeding industries.
• A knowledge of the welfare benefits system.
• Advocacy skills.
•
• Presentation skills.
•
• Project management skills.

Skills in giving non-directive, impartial advice and information.

Skills to enable and empower beneficiaries.

•

•
•
•

Empathy with the issues for those that work in or are retired from the horseracing and breeding
industry.

Experience of the charitable/voluntary sector.
Experience of safeguarding vulnerable adults and child protection.
Experience of the thoroughbred horseracing and breeding industries.

For a full Person Specification please email Tom.Bloomfield@thejockeyclub.co.uk

 ADDITIONAL INFORMATION

  Benefits:-

Annual leave: 25 days per annum plus bank/public holidays.

•
• Wellbeing Lottery: Monthly draw for a staff benefit.
•
Care First: Staff helpline.
• Group Personal Pension Plan
•
•
•
•
•
•
•

Health Shield: Cash back private health care plan.
Ride2Work: Cycle to work scheme
Eye Care Vouchers
Racing UK discount
EE 20% Discount.
Raceday tickets – up to four tickets to all Jockey Club race meetings
Life assurance and income protection.

                   Closing date for applications
                   is 5pm on 20th February 2026.

                   First stage interview held on
                   W/C 2nd March 2026.

                   How to apply:-
                   Please apply through the

Join The Heart of Racing UK  -  The Jockey Club Careers

RACING WELFARE APP

DOWNLOAD NOW