Welfare Benefits Technical Supervisor
Are you an experienced supervisor who thrives on supporting teams and raising advice quality?
We’re looking for a Welfare Benefits Technical Supervisor to provide day-to-day technical supervision of our welfare benefits service, helping advisers and caseworkers deliver accurate, high-quality advice.
You’ll coach and mentor staff, quality-check casework, manage workflows and support complex cases, working closely with the Welfare Benefits Advice Service Manager to keep the service running smoothly and to a high standard.
If you have strong welfare benefits knowledge, proven experience supervising advice work, and a passion for fairness, equality and great outcomes for clients, we’d love to hear from you.
Employees benefit from:
- Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
- Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
- Full training appropriate to the role
- 36 days annual leave (including bank holidays) for full time employees
- Access to our Employee Assistance Programme
- Northumberland Community Bank payroll savings scheme
- Enrolment in the Company Pension Scheme
Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.
Vacancy Details
Job Title: Welfare Benefits Technical Supervisor
Salary: £29,343 – £32,156 depending on relevant experience
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.
Location: Ashington
Closing date: 9.00am Tuesday 03 February 2026
Interview date: Tuesday 10 February 2026
To find out more about the role contact:
E: recruitment@citizensadvicenorthumberland.org.uk
T: 01670 618008