Weddings and Events Duty Manager

Sussex Archaeological Society

Job Description

Job Title
Location
Contract Type
Reports to
Hours
Main Purpose of the Job

Weddings and Events Duty Manager
Michelham Priory
Casual
Property Manager
Various hours
In this post you will directly line manage the Visitor Services
staff at Weddings and Events, with responsibility  for ensuring
that an outstanding visitor welcome is delivered to all visitors.

You will have a passion for ensuring the highest standards of
customer care and venue presentation.

You will act as Duty Manager and will have an eye for detail and
lead in terms of health and safety practices, procedures and
visitor satisfaction.

You will meet and greet clients on the day of the wedding or
event to inform clients of your role.

You will provide event set up support by putting out tables and
chairs as requested as listed on the wedding plan supplied by
our outsourced weddings co-ordinator.

You will work with the security company  on the day ensuring
that they are complying with their contracted responsibilities.

Overall, the Weddings and Events Duty Manager will ensure that
the department delivers outstanding customer service to meet,
and exceed, our visitors’ expectations and SAS targets.

Outline  Accountabilities  and Responsibilities:

•  Welcome all clients, visitors and site users to Michelham Priory for an exceptional

visitor experience.

•  Act as the lead manager on-site, overseeing the setup, execution, and breakdown of

weddings/events.

•  Co-ordinate supplier arrivals and setup while managing site access and vehicle

movements.

•  Ensure high standards of customer care are provided at all times from start to finish.
•  Help clear the site properly away after each function and restored to a high standard

of tidiness and cleanliness

•  Resolve any issues that arise on site on the day of the function, liaising as necessary
with other Society Staff, Blue Door Weddings Staff, Security Staff and Cleaners.
•  Ensure that you are familiar with the Risk Assessment, Health and Safety policies,

practices and procedures and that these are followed for the safe running of events
and functions on site.

•  Being responsible for certain keys and alarming procedures relating to your assigned

area, locking and securing those areas after use.

•  Be responsible for the locking and unlocking of the site at the beginning and the end

of the day. Ensure buildings are opened and ready in time for client/supplier arrival
and secured by the end of the event.

•  Ensure the site is well maintained for visitors, including  general cleaning.
•  Assist with setting up each event in accordance with the agreed specification.
•  Clear up after the event, ensuring that hygiene and health and safety guidelines are

always followed and the site is left tidy and clean ready for the next day.

•  Ensure compliance  with licensing regulations, planning regulations, health and safety

standards.

•  Ensure compliance  with rules and restrictions of the site e.g. clients/suppliers having
access to only agreed upon areas, managing sound restrictions, restrictions in place
due to listed building status.

•  Along with the rest of the Michelham Priory staff team, be willing to assist with the
general safety and security on site and be the lead for this with regard to weddings
and events. This includes acting as a Fire Warden to ensure safe evacuation in case
of the fire alarm sounding and responsibility for the site First Aid Boxes, as well as
being a First Aider.

•  Undertake training as necessary and attend staff meetings as requested. Cascade

information  to the rest of the team as appropriate.
•  Willingness to work at other SAS sites as required.
•  An understanding of equalities and how to carry out the role ensuring that the

Society’s equalities obligations are met.

In addition, the job holder has a responsibility to undertake any duties that might be
reasonably expected by the Property Manager.

General

Please note that the role involves manual lifting and handling, standing for long periods of time
and may involve ongoing physical effort.

There is a requirement for regular weekend working, evening working and bank holidays
throughout the season. Some shifts at Michelham Priory do not finish until 1:30am.

Please note due to its rural location you will need access to your own transport to work at
Michelham Priory.

This job description  sets out the key accountabilities of the post at the time when it was drawn
up and is not an exhaustive list, the Society reserves the right to request staff to undertake work
of a similar nature which might  not be listed on the job description.

This job description  sets out the accountabilities of the post which may vary from time to time
without changing the general character of the accountabilities or the level of responsibility
entailed. Such variations are a common occurrence and cannot justify  a reconsideration of the
grading or pay of the post.

Person Specification

Job Title: Weddings and Events Duty Manager, Michelham Priory

Competency

Essential   Desirable

•  GCSE level or equivalent in Maths

X

Criteria
Education &
Qualifications

Knowledge &
Experience

and English

•  First Aid at work or willing to train
•  Excellent communication  and

interpersonal skills, both with adults
and children of all ages and
backgrounds

•  Experience in presenting information

to a wide variety of audiences
•  Previous experience in a customer

facing role

•  Demonstrate interest in

history/heritage

•  Team Leading/ Management

experience

•  Experience of Duty Managing
•  Experience of providing event

Support

X
X

X

X

X

X

X
X

X

Key Abilities & Skills

•  Excellent customer care skills with
an ability to deal with difficult

March 26