Website & Digital Administration Officer - Kent

Contract: Part time, permanentLocation: Hybrid, based at our Kent office (Wildwood Trust, Herne Common, Kent, CT6 7LQ)Reports to: Director of FinanceResponsible for: This role has no direct reportsGrade: 4

Closing date: 15 March 2026

Job Purpose

This is primarily an administrative and coordination role, ensuring that digital systems, products and content are accurate, up to date and functioning effectively. The post holder will support online sales activity through system maintenance, product set-up, customer service and internal liaison. The role also includes some creative tasks such as creating and updating webpages or content, working under the guidance and direction of the Marketing Manager.

Key Responsibilities

Maintain and update the Trust’s websites, booking systems and eCommerce platforms to ensure information is accurate and current.

Set up and administer products, tickets, events and services within EPOS and booking systems, updating pricing, availability, descriptions and schedules as required.

Carry out routine website checks to ensure functionality, accuracy and ease of use, liaising with the website provider and deliver website software updates when available.

Create and update webpages and digital content following brand guidelines and direction from the Marketing Team.

Support basic SEO and good website practice to improve visibility and usability.

Coordinate fulfilment of online products including experiences, tickets, vouchers, courses and clubs.

Handle customer enquiries related to online bookings and purchases, ensuring timely resolution.

Maintain clear records and ensure data accuracy across systems.

Liaise with colleagues to ensure digital information reflects operational changes.

Provide general administrative support related to digital operations as requested by the Director of Finance or Marketing Manager.

The Working Week

Your working week will be busy, working closely with the marketing team on daily tasks and priorities. The team follow clearly defined processes to ensure accuracy, consistency, and completeness. You will play an integral role in customer satisfaction in the fulfilment of online orders, as well as have space for creativity in the oversight of our company websites. You will need to upload images, text and promotional materials supplied by the Marketing Team, as well as maintain a clear storage system for photos and videos.

Core working hours are flexible to ensure continuity of service. This post is 25 hours per week over 5 days. Weekend shifts will be expected, worked on a rotation basis with other colleagues in the Finance Team. This is a hybrid role, with twice-weekly office attendance required for organisational meetings, (a more frequent office presence will be expected during your 6-month probationary period). The job will involve overtime, including some evening and bank holiday working as part of your normal duties. You may be required to occasionally travel between parks.

This job involves undertaking duties which include the following health, safety and wellbeing considerations:

Regular use of Display Screen Equipment (DSE)

Lone working

Mandatory training for this role includes:

Manual Handling

Equality & Diversity

Safeguarding Awareness

GDPR / Data Protection Awareness

Fire Safety Awareness

Ladder Safety

Cyber Security

First Aid

Skills, Knowledge, Qualifications & Experience

All Wildwood staff are passionate, committed, and resourceful. To succeed in this specific role, you will be comfortable managing administrative processes and digital systems. This role suits someone who enjoys structured work with some light creative input.

Essential

Minimum 2 years’ experience in an administrative or digital support role.

Experience using Microsoft Office and content management systems.

Experience dealing with customers and resolving queries.

Strong organisational skills and high attention to detail.

Good written and verbal communication skills.

Confident updating websites and uploading content.

Ability to follow brand and marketing guidance.

Ability to manage workload independently and prioritise tasks.

Demonstrate a genuine love of British wildlife and belief in Wildwood’s Mission; to protect, conserve, and rewild British wildlife.

Desirable

Experience working with eCommerce platforms.

Basic knowledge of web layout or digital content creation.

Familiarity with Photoshop or similar tools.

Why work for Wildwood

Wildwood is a native species conservation charity established in 2002 to push the boundaries of innovative conservation and rewilding. We work with nature to fight the biodiversity crisis, to halt the extinction of species and to create resilient habitats in which nature thrives. We focus on nature-based solutions to return native species and recreating truly wild spaces.

Wildwood has a proud culture of respecting and valuing all colleagues. Our people are integral to our success; their expertise enables us to achieve our ambitions, their professionalism creates strong collaborations, and their integrity upholds our organisational values. We believe in equal opportunities and the benefits of a varied work team.

Employment Package

Annual salary of £17,820.00

Annual leave allowance of 30 days a year, including statutory holidays.

Workplace pension (auto enrolled after three months)

Inclusive and family-friendly working policies

Training & development opportunities

Selection of staff benefits including discounts

Free or reduced price entry to BIAZA accredited zoos and aquariums