Warehouse and Shop Coordinator

BLYTHSWOOD JOB DESCRIPTION and PERSON SPECIFICATION

1. JOB IDENTIFICATION

Job Title: Warehouse and Shop Coordinator

Department: Retail

Place of work: Harbour Road, Inverness

2. JOB PURPOSE

To coordinate the effective receipt, sorting and processing of donated goods at our Harbour Road Shop, ensuring donations are handled efficiently, safely and to a high standard.

The postholder will oversee the day-to-day flow and processing of donations, helping to maximise income and Gift Aid opportunities and ensuring stock is appropriately selected for sale, redistribution, recycling or disposal.

The role will provide day-to-day direction to staff and volunteers involved in donations processing and support the Missional Shop Manager with the effective running of the shop, including delegated duties in the Manager's absence.

3. ORGANISATIONAL POSITION

Retail Area Manager (Scotland)

Missional Shop Manager

Warehouse and Shop Coordinator

4. OUR VISION AND MISSION

Our Vision

for good and forever as they are released from poverty, trauma and exploitation, and receive eternal life through the saving power of Jesus Christ.

Our Mission

for good and forever.

We bring good into times of crisis and extreme poverty through acts of kindness and the provision of immediate relief.

We help people to change their longer-term futures for good through education and rehabilitation.

In allour work, we seek to tellpeople of God's love in sending his only Son, Jesus, so that those who believe in him might not perish but have everlasting life (John 3:16). This is the good news that can change lives forever.

We believe we can have the greatest impact for good by reaching out to people who are experiencing the greatest disadvantage. Working with local partners who understand the needs of their communities, we have opportunities to serve people in parts of Eastern Europe, Asia and Africa.

5. MAIN TASKS, DUTIES AND RESPONSIBILITIES

1. Coordinate the receipt, sorting and processing of high volumes of donations, maintaining an effective flow of goods and avoiding unnecessary backlogs.

2. Provide a professional, helpful and welcoming service to donors and customers.

3. Maximise Gift Aid opportunities, ensuring donations are processed correctly and Gift Aid procedures are followed.

4. Ensure free Christian literature is available and distributed appropriately at the donations point.

5. Select quality, saleable stock for Harbour Road Shop and identify suitable stock for redistribution to other Blythswood shops.

6. Ensure unsuitable stock is correctly sorted for recycling, rag or disposal, minimising waste wherever possible.

7. Coordinate and allocate the day-to-day work of staff and volunteers involved in donations and stock processing, under the guidance of the Missional Shop Manager.

8. Maintain high standards of housekeeping across the warehouse, yard, shop, loading and storage areas and car park.

9. Ensure the safe storage, handling and movement of donations and stock, complying with health and safety and manual handling requirements.

10. Prepare outgoing stock and recycling and liaise with Transport regarding collections, transfers, deliveries and the provision of trailers as required.

11. Ensure adequate supplies of boxes, pallets, cages, bags and other consumables are available for the effective processing of donations and stock.

12. Identify and report operational, maintenance, health and safety or staffing issues to the Missional Shop Manager.

13. Support the Missional Shop Manager with the day-to-day running of the shop, including assisting with customer service and providing till cover as required.

14. Undertake delegated duty management responsibilities in the Missional dealing with routine operational matters and escalating issues as appropriate.

15. Work collaboratively with colleagues and volunteers to ensure work is completed safely, efficiently and to the required standard.

16. Undertake any other reasonable duties appropriate to the role.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as required by your changing role within the organisation and the overall business objectives of the organisation.

6. COMMUNICATIONS AND RELATIONSHIPS
Within the Organisation: Missional Shop Manager; Head of Retail; Area Retail Manager ; Harbour Road shopstaff and volunteers; Transport/Warehouse colleagues; other shop teams; relevant Head Office staff.Outwith the Organisation: Donors, customers, members of the public, contractors and collection/recyclingcontacts as required.At al times present a professional image to the public, corporate contacts, clients, volunteers and otheremployees.
7. PERSON SPECIFICATION
QUALIFICATIONS, SKILLS AND EXPERIENCE
Essential	1.Experience of working in a retail, warehouse, stock processing or similaroperational environment.2.Good organisational skills, with the ability to coordinate work, prioritise tasks andmaintain an effective workflow.3. Good awareness of health and safety and safe working practices, including manualhandling and storage.4. Good communication and customer service skills, with the ability to workeffectively with staff volunteers, donors and customers.5.Ability to work independently, use initiative and make practical decisions within theresponsibilities of the role.6.Basic IT and numeracy skills.
Preferred	1. Experience of coordinating or providing day-to-day direction to staff and/orvolunteers.2. Experience or knowledge of Gift Aid procedures.3. Experience of stock control, reuse, recycling or waste management processes.Relevant health and safety and/or manual handling training.
OTHER REQUIREMENTS
1. Sympathetic towards the mission, vision and values of Blythswood.2. Progressive atitude to learning and an ongoing wilingness to adapt and change in line with the evolvingnature of the organisation3. Commitment to safeguarding and wilingness to undergo relevant checks.Blythswood reserves the right to shortlist on the essential criteria only or on the essential and preferredcriteria as identified in the Person Specification as may be appropriate.

8. JOB DESCRIPTION ACCEPTANCE AND AGREEMENT

I confirm that I have read and understood this Job Description and agree that it accurately reflects the responsibilities and expectations of my role at the date of signing.

All Job Descriptions are subject to review on an annual basis or as a result of

• a change of strategic management

• changing team/operational requirements

agreed staff development and appraisal needs and objectives

Job Holder's Name (please print):

Job Holder's Signature:

Date:

Manager's Name (please print):

Manager's Signature:

Date: