Volunteering Programmes Officer

Volunteering Programmes

Officer

Welcome

Thank you for downloading this Volunteering Programmes Officer job application pack
and considering applying to work for Just Like Us.

Our LGBT+ young volunteers are a key part of our work at Just Like Us. This role will be
key in supporting our volunteers to develop their skills, use their voice and find
community within our network. This new position will play an essential role in the
recruitment, training of volunteers, providing them with support and opportunities.

This application pack contains both the job description and information on how to
apply. Our recruitment process is based closely on the job description and person
specification. We are looking for your ability and passion to do the role, so please read
the specification in this pack carefully.

The application deadline is 23:00 on Monday 20th April 2026. We look forward to
receiving your application!

Summary of the role

Just Like Us is the LGBT+ young people’s charity and works with thousands of schools
and young people across the UK through its programmes.

This role is critical to the delivery of our mission and will support the Volunteering
Programmes Manager to meet the needs of our community of 350+ volunteers so that
we can reach even more LGBT+ young people across the UK. The role will be working

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across the Programmes Team, working on the Ambassador Programme and
supporting the School Talks programme weekly.

This role is an entry-level position and will provide the successful candidate with a
strong foundation for a career in the voluntary sector. We are looking for someone who
is eager to learn, with strong organisational and administrative skills, and good
communication skills to join a friendly, driven Programmes Team.

We are very keen to hear from underrepresented voices, particularly trans and
non-binary, Black and/or PoC candidates.

About Just Like Us

Just Like Us is the LGBT+ young people’s charity.

Founded in 2016, we work with primary schools, secondary schools and sixth form
colleges across the UK to improve the lives of LGBT+ young people. To do that, we
run several programmes:

●  Ambassador Programme: We support our ambassadors to use their voice,

develop skills and find community. They also deliver our School Talks

programme to schools across the UK.

●  School Talks programme: We train and support our LGBT+ 18 to 25 year

olds to speak in secondary schools about growing up LGBT+ and allyship.

●  Pride Groups: We help secondary schools set up and run lunchtime or

after school clubs for LGBT+ pupils and their allies to meet, learn and get

support, creating a safe space in every setting.

●  Resource Library:  We provide free resources to thousands of schools,

making LGBT+ inclusive education accessible to all. This includes free

e-learning for teachers to increase their  confidence in creating LGBT+

inclusive educational settings.

●  School Diversity Week: We run the UK-wide celebration of LGBT+ equality in

primary and secondary schools. We provide free educational resources to

thousands of schools, making LGBT+ inclusive education accessible to all.

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The position

Salary: £28,886 p.a.

Role: Fixed-term contract for two years, full time.

Holiday: 25 days (excluding statutory public holidays)

Location: London (with hybrid working)

Reporting to: Volunteering Programmes Manager

We offer all employees:

●  Pension contribution: Just Like Us will match your pension contributions up to

6%

●  Flexible working: Just Like Us currently offers a hybrid model, enabling team

members to work from home and at an office near Victoria

●  Professional development: We are committed to the ongoing professional
development of all team members, with an annual training budget and clear
personalised pathway to help your career goals

●  Employee Assistance Programme: Through Health Assured, a leading

Employer Assistance Provider, staff can access support in a range of areas,
including (but not limited to) - counselling, stress, tenancy and housing, legal
support and childcare

●  Extra day of annual leave: For each year in post, team members gain an

additional day of annual leave, up to a maximum of five

Job Description

This role reports directly to the Volunteering Programmes Manager.

Programme delivery

●  Support the Programmes Team to deliver our programmes

●  Good regular communication and reporting to the Volunteering Programmes

Manager

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●  Manage the administration of our Ambassador and School Talk programmes.

Including the recruitment, training, opportunities and engagement of

volunteers

●  Deliver Ambassador volunteer training on the weekend, in-person at different

locations across the UK and online

●  Act as a first point of contact for ambassadors on our programmes, answering

questions, sharing new resources and encouraging participation. This includes

supporting ambassadors with their direct questions, managing the group chats

on a daily basis and inboxes

●  Support the School Talk programme, including organising bookings with

schools, organising volunteers, supporting schools, supporting the whole

delivery

●  Represent the charity at conferences, events, prides and fairs

●  Ensure volunteers to have a fulfilling and engaging experience when

volunteering with Just Like Us, that they feel recognised and understand the

impact of their contribution

●  Work collaboratively across teams to manage logistics and ensure the smooth

running of Just Like Us programmes throughout the academic year.
●  Support with the creation and development of resources for volunteers
●  Assist the monitoring and evaluation of volunteering programmes by

distributing surveys, collecting case studies and providing analysis of data

obtained to evidence our impact

●  Support our marketing and communication initiatives, writing emails and

monitoring open rates

●  Assist with the maintenance of our online databases and systems for

confidential data

●  Support programme effectiveness by contributing to improving internal

workflows and procedures

●  Escalate any issues, monitor risks and ensure compliance with relevant

regulations

Cross-team working

●  Collaborate with colleagues in our Communications, Development and

Education to deliver our charitable purpose

●  Diversity, Equity, and Inclusion (DEI) Initiatives: Champion diversity, equity, and

inclusion initiatives within the charity, promoting a culture that embraces and

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celebrates individual differences and ensures the organisation's programmes

and workplace practices are inclusive and reflect the diverse communities it

serves.

Safeguarding is a collective responsibility and all employees, volunteers, and

stakeholders are expected to actively contribute to creating a safe and supportive

environment for children, young people, staff, adults at risk and programme

participants.

The listed role responsibilities are not exhaustive and employees may be required to

take on additional tasks related to other organisational needs as and when necessary.

Person specification: experience, skills and attributes

The applicant must:

●  Be passionate about LGBT+ inclusion and be highly motivated to support us to

grow

●  Have excellent interpersonal skills and be a relationship builder with our
volunteers who are LGBT+ young people across the UK aged 18-25

●  Have good written and verbal communication skills

●  Have excellent organisational and administrative skills, with great attention to

detail

●  Have a willingness to learn and develop

●  Be able to travel across the UK, working some evenings and weekends to deliver

ambassador training and oversee skill workshops for our volunteers

●  Be able to work effectively both independently, as part of a team and across the

organisation

●  Be highly computer literate, willing to learn and use our database Salesforce
quickly and proficient in using email, Google Sheets and Google Docs (or
equivalent)

●  Be able to work very effectively under pressure and meet tight deadlines

Desirable but not essential

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●  Experience of working with and/or managing volunteers

●  Experience of working with LGBT+ young people

How to apply

To apply for the role, please send an email to us with the title “Volunteering

Programmes Officer Application” to info@justlikeus.org. Please attach your CV and

answer the following questions:

●  Why are you interested in working in this role at Just Like Us? (maximum 300

words)

●  Describe a time when you delivered a service or programme and you had to

balance different, or even conflicting, expectations in order to build

relationships and/or resolve an issue? (maximum 450 words)

●  Describe a programme or project you have worked on in the past with multiple

outputs. How did you prioritise and manage your time? (maximum 450 words)

●  What do you think are the most important skills for an effective facilitator, and

why? Tell us about a time you demonstrated one of these. (maximum 450

words)

Should you require this information pack in a different format, contact us at
info@justlikeus.org and we will be happy to do so. If you’d like to send in a video
answering the four questions above instead of a written response, you are welcome to.

If you have any questions about the role, please get in touch with us at
info@justlikeus.org. Lucy Everly is the hiring manager for this role.

The application deadline is 23:00 on Monday 20th April 2026.

Interviews will be held on Thursday 7th May and Friday 8th May 2026.

We look forward to receiving your application!

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