Volunteering Development Manager

Community Action SuffolkRecruitment PackVolunteering Development Manager Dear ApplicantThank you for your interest in working for CAS and the role weare currently advertising.CAS is a diverse and responsive organisation and I am incrediblyproud to lead such a trusted and passionate team. Our enabling workhas such a positive impact on VCFSE organisations and thecommunities they serve.This application pack should provide you with all the information youneed about the role, as well an idea as to what CAS is all about,what we do and where we see our future.We achieve this through our high performing and motivated staffteam as well as our person centred approach to our work keepingpeople and communities at the heart of what we do. As well asmaking a difference in our communities you will find that the CASteam provide a friendly and collaborative environment to work in andno two days are the same.I hope that you will find this opportunity both interesting and excitingand will consider submitting an application to join us. Hannah Reid, Chief Executivewww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkWelcome from Hannah Reid, ChiefExecutive of Community Action SuffolkAbout CASWe exist to ensure the sector is supported, safe and sustainable. We provide(or signpost) whatever is needed behind the scenes to enable this, so thesector can concentrate on doing what it does best – making Suffolk anincredible place in which to live and work. CAS supports organisations in thesector to enable them to operate more effectively. We provide a voice fororganisations and groups who may not otherwise be heard and representtheir interests to the private and public sectors. We do this throughconferences, workshops, events, specialist networks, and by consultation withthe sector. We work closely with a wide variety of partners from other sectorsincluding Suffolk County Council, Borough and District Councils, Town andParish Councils, Health and Police, along with partners from the privatesector such as New Anglia Local Economic Partnership and local businesses.All these parties have a vital role in improving the lives of people in Suffolkand by working together we ensure Suffolk is the best place it can be for allthose living and working here.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkOur VisionCommunity ActionSuffolk’s vision is thatSuffolk is a countywhere every communityaspires, thrives andgrows.Our MissionCommunity Action Suffolk’smission is to strengthen andchampion community action inSuffolk by supporting thevoluntary, community and socialenterprise (VCFSE) sector in itswork.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkOur values representwho we are, how we work, ouraspirations, purpose, & ourgoals.Chosen by our staff team, wereflect them in everything we doboth internally and externally.PersonCentredEnablingCollaborativeTrustedResponsiveCAS VALUESwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkThe role at a glanceHours - 22.5 hours per weekSalary - £34,170 per annum FTE, £20,502 per annum actualStart date - As soon as possibleLocation - Community Action Suffolk, Brightspace, Ipswich with some blendedhome working Accountable to - Deputy Director of Operations & Business DevelopmentContract term - Permanent Closing date for applications - 09:00 13 April 2026thInterviews will be held on Thursday 16 April and Friday 17 April2026ththPlease contact susan.butler@communityactionsuffolk.org.uk for any queries regarding your application  How to ApplyTo apply you will need to complete our application form You can find a link to the application form via our vacancies page on ourwebsite: https://www.communityactionsuffolk.org.uk/about-cas/vacancies/As part of your application you will be asked to:• Tell us why the position appeals to you, and how your skills and experiencedemonstrate your suitability for the role.• Provide full details of your education and employment history including dates• Include how you have demonstrated the CAS values of: Person Centred,Collaborative, Trusted, Responsive and Enabling within your supportingstatement• Provide details of two referees. One of your referees should be your current ormost recent employer. All posts are subject to satisfactory references as detailedin the selection process section below. Your completed application form should be sent toSusan.butler@communityactionsuffolk.org.uk or posted to CommunityAction Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please markyour application for the attention of Susan Butler.When submitting an application please state where you saw the post advertised.Closing date: 09:00 Monday 13 April 2026thWe encourage you to submit your application at the earliest opportunity to avoiddisappointment, as we reserve the right to close this job listing once a successfulcandidate is appointed.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkFor further information on the job role, please contactAlice.wade@communityactionsuffolk.org.ukPage  of 14 Community Action ManagerJOB PURPOSE JOB DESCRIPTION TERM SALARY ActualHOURS: MAIN DUTIES AND RESPONSIBILITIES To provide line management of officers in CAS Volunteering Team JOB TITLE: Volunteering Development Manager ACCOUNTABLE TO: Deputy Director of Operations & Business Development LOCATION: Brightspace, Ipswich with blended working 60% minimum in office : Permanent22.5 hours per week :£34,170 FTE, £20,502 To provide line management of officers in CAS Volunteering Team To help establish and keep CAS at the forefront of Volunteering in the UK and bringinnovation right into the heart of Suffolk To be an ambassador for CAS supporting and promoting CAS’s diverse range ofproducts and services To be a positive and flexible member of a high performing, innovative and enterprisingCAS team Effectively line manage staff across the projects and core areas of work Provide strong, dynamic and effective leadership for the Volunteering Team Continually review and develop, existing and new, free and paid for resources and services, that are provided by CAS Deliver targets for income growth as directed by Deputy Director of Operations (DDoO) Work with the DDoO to identify new opportunities that would enhance this area of CAS‘s work Scan and take advantage of funding and fundraising opportunities and write applications to develop opportunities that enhance Volunteering and support the implementation of Suffolk Volunteer Strategy Ensure the team provides a range of content for both internal and external marketing resources such as newsletters, e-bulletins, posters, flyers and postcards etc. Page  of 24 Community Action Manager Manage the Volunteer Suffolk social media accounts and wider comms from the team –ensure the team contribute marketing and comms content regularly To ensure the effective reporting of the impact of Volunteering through capturing andrecording outputs, outcomes, stories and case studies Ensure regular monitoring and reporting to appropriate bodies for active programmesand collate examples of good practice Ensure all finance processes and budget responsibility are managed timely andefficiently To develop effective local relationships with statutory and VCFSE sectors to positionCAS as an organisation ready and able to support volunteering throughout Suffolk  Develop and maintain an expert working knowledge about the diverse range of CAS’sproducts and services and seek to raise awareness and promote these locally andwherever possible Be a first point of contact to share knowledge about who to turn to for support in CAS To work with the wider CAS team to raise awareness of Volunteering activity so they canpromote CAS’s diverse range of projects to their stakeholder groups Actively promote the benefits of CAS network  To continually scan and research innovative and successful approaches to providingvolunteering best practice and infrastructure support in Suffolk determined by intelligenceand evidence of need To develop effective local relationships with statutory, private and VCFSE sectors toposition CAS as an organisation ready and able to support Suffolk’s Voluntary sectorUndertake activities and facilitate events to ensure that CAS is the place to go for allthings volunteering.  To maintain with the team a library of resources and signposting material including onlineand digital resources ensuring they are kept current and up to date  To be an ambassador for CAS supporting and promoting CAS’s diverse rangeof products and services To help establish and keep CAS at the forefront of Volunteering in the UK andbringinnovation right into the heart of Suffolk To be a positive and flexible member of a high performing, innovative andenterprising CAS teamPage  of 34 Community Action ManagerA good understanding of volunteering and communitydevelopment activitiesGood knowledge of the issues affecting Suffolk and ofrural issuesPrevious experience of working in a volunteering roleAt least two year’s experience of working in peoplemanagementA good understanding of project managementA good understanding of Community Development andAction Ability to think strategically, problem solve and identify opportunities using data and analysisGood knowledge of the issues affecting Suffolk and ofrural issuesExperience leading and supporting individuals throughcomplex & successful changes to their work practicesDemonstrable ability to turn ideas into action plans andfundraising to make them happenProven track record in developing, engaging andmaintaining good collaborative working relationships,both internally and externally, with a diverse range ofpeople and communitiesExcellent presentation skills and the ability to share anddisseminate knowledge and learning in a range ofdifferent settings including chairing and facilitatingmeetingsProven track record in generating income from a rangeof fundraising sourcesProven track record of writing successful fundingapplicationsAbility to motivate and manage staff effectivelyExperience of setting and working to targets within anoutcome frameworkComfortable in managing and setting budgetsExtensive experience in organizing and managingpriorities and timeHigh level of IT competency including use of online EDDEDD E D EDE E DDED E  To work collaboratively with colleagues to find solutions to issues as they ariseEffectively communicate and promote the benefits of Volunteering AP, I AP, IAP, IAP, I AP, I, P AP, I AP, I AP, I, P AP, I AP, I, PAP, IAP, I, P AP, I, P AP, IAP, IAP, I, P AP, I  Assessment methods: I – Interview / P- Presentation / AP- Application Form / T- Test E/D Assessment method Knowledge, Experience and Skill PERSON SPECIFICATIONPage  of 44 Community Action Managerplatforms such as zoom, Teams as well as Microsoft365 and databases Personal commitment to CAS and its values Excellent team player with a positive attitude to change High levels of flexibility and a can-do attitude with the ability to “muck in” where required A collaborative and solution based approach to solving problems Ability to self manage, organise, balance and deliver against a range of competing priorities Commitment and an ability to contribute to an emotionally healthy and fun working environment Frequent travel around the county and so an ability to travel within Suffolk or further afield as necessary  AP, I AP, I, P AP, I, P AP, I AP, I, PAP, IAP, I, PAP, I, P  E E E E E E E E Attributesto completing our Application FormCAS aims to ensure that comparison between applicants for posts is thorough, fairand in line with our Equal Opportunities Policy. It is therefore essential that youcomplete the application form fully as it will be used to assess whether or not youare shortlisted for an interview.Please ensure you fully read the Job Description and Person Specification for therole before completing the application form.The application form is in two sections and section A and the Equal OpportunitiesForm will be separated from the application before being given to the recruitmentpanel for shortlisting.Your application will be assessed against the responses you provide in section B.Please ensure you relate your answers on your application to the requirements setout in the person specification and where possible provide examples. Pleaseaddress each point in sufficient detail as incomplete sections may impact on thelikelihood of your application being shortlisted.Please do not send us a CV as part of your application or to apply for the role. Wewill only consider candidates who have completed the application form. If there isinsufficient space on the application form, you may attach supplementary sheetsbut please include your name and the position you are applying for.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkBenefits of working for CAS Ourpeople are passionate about what wedo and thedifference it makes to thecommunities we work in and the people that live in Suffolk. Working in theVoluntary, Community and Social Enterprise sector has never been moreinteresting, offering talented people the opportunity to innovate, use their skillsand expertise to make a difference.We recognise that our people are central to what we do and the services weprovide. We are committed to creating positive and fulfilling roles and providingenvironments where people flourish, develop and have the opportunity to make areal difference in delivering good quality services.The benefits we offer to colleagues to support them in delivering their crucial roleincludes the following:Blended working where role allowsFlexible working options to support work/life balance33 days increasing to a maximum 36 (FTE) annualholiday which includes an allowance for bank holidaysUp to 4% matched pension contribution2 days pro rata volunteering days to support volunteering in SuffolkStaff Discounts Scheme for a range of retailers including; shopping,holidays, insurance, eating out and health and leisure activitiesCompany Sick Pay SchemeContinued Professional Development for job related developmentFamily Friendly policies and practicesTailored induction@commactionsuffcommunity-action-suffolk@communityactionsuffolkReferees Selection ProcessShortlisted candidates will be contacted and offered an interview date and time. Candidates will benotified of the method of interview. If the interview is face to face you will be notified of the locationthe interviews will be held and provided with directions. All interviews will be confirmed via emailonce agreed.CAS is an equal opportunities employer which welcomes applications from all sections of thecommunity.Everyone can expect to be treated with consideration and respect and CAS is committed toproviding an inclusive environment for all. Good working relationships enable the full potential,creativity and productivity of each individual, in an atmosphere where everyone can learn and workwithout prejudice, discrimination or harassment.The application pack contains an Equal Opportunities Form which we encourage you to completeand return with your application. Please be assured that this form is not part of the applicationprocess and it is removed prior to the shortlisting process.The data we obtain from these forms is analysed to support our commitment to equal opportunitiesand the information will be used to help guide our recruitment strategies.As part of the interviews candidates will be required to take part in a discussion or presentationabout our CAS values. The format for this discussion will be confirmed when the interview date andtime is accepted.We are committed to providing reasonable adjustments throughout our recruitment process and wewill always endeavour to be as accommodating as possible.If you require a different format of the application form, such as large print, or you would like todiscuss any specific requirements, please get in touch with us atSusan.butler@communityactionsuffolk.org.uk or call 01473 345400 and ask to speak to amember of the HR Team.Alwaysask yourreferees permission before giving their contact details for your application. One ofyour referees should be your current or most recent employer/line manager, academic tutor or avolunteer manager if applicable. Please do not give details of family and friends.Referees will only be contacted after an offer has been made and accepted. We will confirm withyou before we approach your referees.Accessibility and Adjustmentswww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkEquality, Diversity and InclusionGet in touchTo find out more about CommunityAction Suffolk please visit ourwebsitewww.communityactionsuffolk.org.ukCall us on 01473 345400or emailinfo@communityactionsuffolk.org.ukwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk