Volunteer Coordinator

01909 470985HR@aurorawellbeing.org.ukwww.aurorawellbeing.org.ukCharity no. 11166462Candidate Information PackClosing date - 5.00pm, 20th May 2026Aurora Wellbeing ServicesThe Old Library & Museum Memorial AvenueWorksopS80 2BJVolunteer CoordinatorAbout Aurora Offering services across three sites in Worksop, Doncaster andMexborough Aurora Wellbeing offers a unique service bringingtogether health and heritage to provide support for local peopleaffected by cancer, and long-term health conditions. Weencourage people to be active participants in their wellbeing,working together to improve physical and emotional health.Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in therelief of symptoms and the improvement of the quality of life byproviding supportive services to those who have been diagnosedwith or affected by cancer and long-term conditions andproviding support, information and education on the benefits ofreceiving complementary and holistic therapies as well as tobuild awareness of the links between heritage and good healthand wellbeing, education and research of wellbeing to thegeneral public as a whole.’‘’ The Aurora service is a lifelinefor those people facing theshocking diagnosis of cancer. ‘’‘’ The compassion and supportwe have received from the firstmoment we walked through thedoor has been exemplary. Aurora provide such awonderful service which ismuch needed and very muchappreciated. ‘’Job titleVolunteer CoordinatorLocation The Aurora Wellbeing Centre, Old Library and MuseumBuilding, Memorial Avenue, Worksop, S80 2BJ, Bassetlaw. Thesuccessful candidate will be required to work across three sites.Flexible working options are  available. Salary £12,666.16 pro rata (FTE £25,000)Hours 19 hours per week (FTE 37.5 hours)Reports toFundraising ManagerContractFixed-term (2 years)Working RelationshipsSenior Leadership Team. Aurora DRI. Aurora Mexborough.Wellbeing, Beauty Therapy, Tea Room/Charity Shop, Admin andFundraising Teams. About the Role Main PurposeThe Volunteer Coordinator is responsible for coordinating volunteerrecruitment and selection, using innovative opportunities to engagewith others and encourage participation. The postholder will beinvolved in all elements of the volunteer journey, including recruitment,selection, training, stewardship, recognition and exit; whilstmaintaining accurate records within the volunteer managementsystem.The Volunteer Coordinator will also support staff with the managementof volunteers, in their areas,  helping to resolve day-to-day issuesencountered by volunteers, and build and maintain engagingrelationships with volunteers, ensuring they have a positive andmeaningful experience.Working with a range of teams across three sites , the VolunteerCoordinator provides expert support and guidance to staff on theeffective stewardship, engagement and management of volunteers.They will also work with colleagues to identify and developopportunities for volunteer involvement, matching volunteers to need.This role requires high levels of emotional intelligence, creativity, driveand initiative, and a positive attitude to working with a variety ofpeople at all levels. This role may involve occasional evening andweekend working, with some travel across three sites. This post issubject to a successful DBS check.Main Duties & ResponsibilitiesRecruitment, Selection and Induction of Volunteers• To be the first point of contact for volunteering enquiries and applications.• Take ownership and responsibility for the coordination of all relevant application,interview, selection and training processes for volunteers, including the processingof DBS checks and associated administration. • Coordinate the promotion and advertisement of volunteering opportunities,including targeted recruitment campaigns.• Conduct volunteer interviews, either face-to-face or over the telephone.• Ensure excellent service is delivered in a timely manner and that processes areefficient and robust. • Plan and deliver engaging training and development opportunities for volunteersto support them in undertaking their role.• Represent Aurora Wellbeing to a range of external audiences, building andmaintaining effective relationships to raise awareness of volunteering opportunitiesand support the recruitment of volunteers.• Attend relevant internal and external events to recruit volunteers and promote thework of Aurora Wellbeing within local communities.• Work with other teams within Aurora Wellbeing to identify, develop and promotenew opportunities for volunteer involvement.Volunteer Support and Supervision• To be the central point of contact for all volunteers• Maintain regular communication with volunteers, providing guidance, support anddirection.• Respond to any day-to-day queries from volunteers, helping to resolve issuesencountered by volunteers when undertaking their role and escalating any issues tothe Head of Volunteering as appropriate.• Provide support and supervision for volunteers, through a range of face-to-face,telephone, digital or group activities.• Provide efficient administrative support to ensure the effective running of allstages of the volunteer journey and lifecycle.• Promote the active engagement of volunteers• Support the recognition of the impact volunteers have and value the contributionsthey make• Ensure effective communication, engagement and recognition of Aurora Wellbeingvolunteers through social media, newsletters, events and other innovativeopportunities.Team Working and Collaboration• Provide proactive support and guidance to staff on volunteering best practice andthe effective management, stewardship, and engagement.• Act as a source of knowledge on volunteering related matters, providing timelyadvice in line with policies and procedures.• Work with colleagues across the organisation to support the rollout of initiativesfor volunteer recruitment, retention and engagement as necessary. Operational• Maintain accurate volunteer records on our data management systems, ensuringthat volunteer information is kept up to date and data is stored and processed inaccordance with the General Data Protection Regulations (GDPR), Code ofFundraising Practice. • Provide volunteer KPI information as required.• Build and maintain relationships with organisations within the local community topromote the work of Aurora.Training and Development • To attend staff development programmes, training courses, and conferences asdeemed necessary.• To attend staff meetings.• To take responsibility for attendance at mandatory training sessions.• To undertake professional development/training considered necessary. • To follow Aurora’s code of practice in matters such as Health and Safety,Safeguarding, Equal Opportunities and Data Protection. Main Duties & ResponsibilitiesQualifications & ExperienceRequiredDesirableQualifications Educated to equivalent GCSE level 4 or abovein Maths and English Evidence of training or developmentrelevant to volunteering.XEvidence of training or development relevant to volunteering.XRelevant professional or personal experience of volunteeringor working with communities.XExperience of recruiting and supporting others using a formalprocess.XExperience of using CRM or database systems to input dataand maintain accurate records.XExperience of managing own daily workload.XExperience of working collaboratively, both within anorganisation and with external stakeholders and partners.XExperience of working with or managing volunteers.XExperience of working with vulnerable people or in aconfidential, sensitive environment. XExperience of designing, delivering or coordinating thetraining of others.XPerson SpecificationPerson SpecificationKnowledge & SkillsRequiredDesirableAn appreciation of the value of volunteers in an organisation,including their recruitment, diversity, inclusion, support andstewardship.XEmpathy with volunteers and an understanding of their needs.XA good understanding of GDPR and the ability to processsensitive/personal information appropriately.XAble to prioritise a diverse workload and manage competingdemands and deadlines.XExcellent administrative skills.XGood working knowledge of Microsoft Office.XA good knowledge and understanding of safeguardingchildren and vulnerable adults. XKnowledge and understanding of volunteering best practiceand current trends and developments.XAn understanding of Disclosure and Barring Service checks.XConfident in presenting to a diverse range of audiences.ofdesigning, delivering or coordinating the training of others.XAbility to deliver training to small groups (10-15 people).Person SpecificationPersonRequiredDesirableMotivated, with an enthusiasm for the role.XWarm and empathetic.XCreative, agile and willing to explore new opportunities. XFlexible, positive attitude and ability to work independently.XComfortable with working directly with people effected bycancer and long-term health conditions. XThe post-holder may be required to work evenings and weekends. The above dutiesand responsibilities are intended to represent current priorities and are not meantto be a conclusive list. The post holder may from time to time be asked to undertakeother reasonable duties. Any changes will be made in discussion with the postholder considering service needs.To apply please send your CV and a cover letter tolouise.gladwin@aurorawellbeing.org.uk.The closing date for applications is 5pm on the 20th May. Successful short-listedcandidates will be invited to interview week commencing 25th May.  Application Process