Volunteer Coordinator

 Volunteer Coordinator

Position: Volunteer Coordinator
Salary: £29,000 pro rata, pension paid at 4% contribution
Hours: 30 hours p/w (.8FTE)
Days of work: Flexible (but must include Thursday)
Contract Type: 1-year, fixed term

Note: This role is in part maternity cover for the Community Development Manager. Some of
the responsibilities, notably Renovations and line management of the Families Worker, will be
removed from this role when the manager returns from maternity leave.

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield S3 8LT

Benefits:

•  6.6 weeks  (pro-rata) annual leave entitlement (25+8 Bank Holidays), with additional

days with 2+ years of service

•  4% Pension contribution
•  Monthly independent clinical supervision
•  Enhanced sickness pay
•  Employee Life Cover
•

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Reporting to: Head of Operations
Direct reports: volunteers, Families Worker
Collaborating  with:  Casework  Manager,  Counselling  Manager,  Community  Development
Manager, Policy, Training and Research Lead, Children and Families Worker and Fundraising
Manager.

Welcome to the Snowdrop Project:

The  Snowdrop  Project  is  the  first  organisation  in  the  UK  to  provide  long-term,  community-
based support to survivors of modern slavery and exploitation.  We aim to empower survivors
of modern slavery and exploitation to recover from their pasts and rebuild their futures. We
aim  to  reduce  the  risk  of  re-exploitation,  to  create  and  implement  models  of  best  practice
and to share this knowledge with other agencies and individuals nationally and beyond.

What we do:

We support survivors through personalised, one-to-one help from our amazing team of
trained staff, volunteer caseworkers, and counsellors. We also connect people to local
services, support networks, and community programmes, depending on what they need.

Our  team  helps  turn  houses  into  homes  by  decorating,  painting,  and  finding  essential
furniture for those moving into council-provided housing.

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We  also  share  our  knowledge  through  training  and  workshops  with  other  charities,
businesses, and organisations working in this field—helping to build a better understanding of
trafficking and how to support survivors well.

To  keep  our  work  going,  we  raise  money  through  events,  donations,  and  sponsorships.  We
also  contribute  to  national  research  and  working  groups  so  that  survivors’  voices  are  heard
and included in future policies and practices.

By  joining  our  team,  you’ll  be  part  of  a  kind,  passionate,  and  forward-thinking  organisation
making a real difference in people’s lives.

About the Role:

As  Volunteer  Coordinator,  you'll  manage  all  elements  of  volunteering  within  Snowdrop,
supporting the recruitment, training and retention of volunteers across all Snowdrop’s teams,
providing ongoing support and ensuring their work aligns with the goals of the organisation.

For  the  period  of  absence  of  the  Community  Development  Manager,  you’ll  also  be
responsible  for  line-managing  our  Families  Worker,  and  managing  our  renovation  scheme,
working  in  partnership  with  the  Fundraising  Manager  to  ensure  the  development  and
maintenance  of  corporate  relationships  and  volunteers  necessary  to  ensure  monthly
renovations for clients.

Leadership:

This role will provide leadership and management to volunteers in partnership with  Service
Managers.  This  includes  holding  regular  volunteer  supervision  meetings,  ensuring  accurate
record-keeping and supporting and developing them in their work. As this role works across
teams,  you  will  also  contribute  to  regular  operational  team  meetings,  collaborating  with
other service

Renovations  (Maternity  cover):  The  coordination  of  house  renovations  at  Snowdrop,
coordinating  and  organising  volunteers  from  businesses  and  the  community  to  paint  and
decorate clients' homes, supervising the volunteering

•  Arrange monthly renovations for clients, ensuring the availability of volunteers.

•  Consult with the client about choosing paint colours, purchase and deliver paint and

materials.

•  Supervise  and  support  volunteers  during  the  renovation,  ensuring  they  understand
our policy around confidentiality, and behave in a respectful manner around clients.

Community Activities (Maternity cover)

•  Provide  line  management  support  and  supervision  to  the  Children  and  Families

Worker.

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•  Oversee regular community activities and provide cover in the absence of a paid staff

member.

Being  part  of  the  Snowdrop  Team:  This  role  will  with  the  Operational  and  wider  team  to
provide excellent service delivery and support for service users in line with the mission, vision
and values of the Snowdrop Project.

This  includes  working  in  partnership  with  the  Operational  Team  to  ensure  a  smooth  and
consistent  volunteer  experience,  participating  in  team  meetings  and  service  development
sessions and supporting with fundraising activities as part of the wider Snowdrop Team.

Volunteer Coordination

You  will  recruit,  coordinate  and  supervise  the  volunteering  that  takes  place  at  Snowdrop,
ensuring compliance with best practice and developing opportunities for volunteers to thrive.
This will involve coordinating with service managers to generate volunteering opportunities,
creating  clear  role  descriptions  based  on  organisational  needs,  and  develop  systems  to
record, monitor and evaluate volunteer activity and maintain accurate records.

You  will  also  support  the  organisation,  induction  and  training  for  new  volunteers  in
partnership with individual service managers.

Reporting and Resource management

You will be responsible for providing reports for senior staff, trustees or funders on volunteer
impact,  engagement  and  retention,  and  for  managing  resources  and  budgets  related  to
volunteer activity, including reimbursement of expenses.

Person Specification

Essential

Desirable

Experience

•  Experience of volunteer recruitment

•  Experience working with

and supervision.

interpreters

•  Providing line management supervision

•  Experience of project monitoring

and evaluation

•  Working with survivors of
human trafficking in the
community

•  Experience of managing risk and

safeguarding issues

•  Experience developing and leading a

volunteering service

•  Experience working with vulnerable
people, BAME community, Asylum
seekers and/or refugees in the
community

Knowledge

•  A strong understanding of ethics and

•  Knowledge of the complex issues

surrounding vulnerable

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professional boundaries

•

IT Literacy, proficiency with Microsoft
Office

adults/refugees and asylum
seekers

•  Working knowledge of the

impact of trauma on individuals

Skills/Ability

•  Excellent written and oral

•  Skilled at developing relevant

processes and paperwork for use
across all teams working with
volunteers.

communication skills and the ability to
communicate with a range of different
people including service users,
volunteers and other professionals.

•  Ability to lead compassionately and
collaboratively with a coaching and
strengths-based approach

•  Ability to work on your own initiative

and as part of a team

•  Ability to innovate and find creative

solutions to challenges

•  Ability to delegate

•  Excellent record keeping skills

•  Organised with a good attention to

detail

•  Alignment with Snowdrop Project’s

Misson, Vision and Values

•  Disciplined at managing own time and

workload

•  Values collaboration and can give and

receive feedback

Personal
qualities and
attitude

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