Volunteer and Counselling Coordinator

Volunteer and

C ounselling

Co - ordinator

February 2026

Havant and East Hampshire Mind

Havant  Wellbeing Centre

Dunsbury Way
Havant
P09  5BG

02 392 498916

www.easthantsmind.org

R e:  Volunteer and

C ounselling Co

- ordinator

Dear Applicant,

Thank you for your enquiry about the above post.

This pack contains the
s pecification.

job  advertisement,

job  description and  person

For more information about the role and our services, please see our website at
www.easthantsmind.org
Director of Service Development
Foot, Head of Services and Quality

 helen.mothersole@easthantsmind.org

 annie.foot@easthantsmind.org

 the role , contact  Helen Mothersole ,

 or to discuss

 or Annie

To apply, please submit your
suitable for the role.

application  form  which should outline  why you are

Please return  completed  applications to

recruitment@easthantsmind.org

Yours sincerely

Helen Mothersole
Director of Service Development

The benefits of working with HEH Mind

Make a real difference to local people

We’re a  local  Hampshire  charity and we’re here to make a positive difference to
lives and communities. You’ll work with a passionate, knowledgeable and
dedicated team with a big

heart .

Holidays

•  It’s important to take time off. We give you 25 days a year, increasing by one

day per year of service up to 30 days,
for part -timers).  We also give an additional winter’s leave day in late
December.

and  bank holidays (all calculated pro

-rata

•  Employees are also gifted a days’ leave to celebrate their birthday.

Learning,  growth and development

•  We’re committed to supporting our staff with learning and professional

development, so we offer opportunities for coaching, training and mentoring.

•  Everyone, regardless of role, is offered free Connect 5

mental health and

wellbeing  t raining.

•  As a rapidly growing organisation there are regular opportunities to grow and

develop within roles and through internal promotions.

•  Joining HEH Mind makes you part of the Mind Federation, which includes 110

local Minds across England and Wales and access to
and  learning, development and good practice sharing opportunities.

 the Open hub platform

Workplace wellbeing

•  As workplace wellbeing experts you will be joining a workplace with a strong

employee wellbeing focus.

•  Remote and homeworking flexibility (dependent on role requirements).
•  We are a Mindful employer + accredited. All staff have access to our

confidential 24/7 employee assistance programme.

•  If you use a PC within your role, we will provide free eye tests, if necessary.

Job Advert

Havant and East Hants Mind (HEH Mind) is looking for a passionate and
organised Volunteer and Counselling Coordinator to support and grow our
volunteer community and oversee key operational aspects of our counselling
service.

This varied role will lead on volunteer recruitment, induction, supervision and
engagement, including student placements and work experience. You’ll work
closely with managers to ensure volunteers are well matched, supported and
embedded across our service
our counselling service —supporting counsellors and students, managing room
allocation and online practice, assisting with the booking system, and ensuring
high standards of safeguarding and safe practice.

s. You’ll also coordinate the day

-to -day running of

We’re looking for someone with strong organisational skills, excellent people
skills and a commitment to equality, diversity and inclusion. Experience working
with volunteers, counselling services or mental health settings would be an
advantage.

In return, we offer flexible hybrid working, 25 days annual leave plus bank
holidays and birthday leave, and the chance to make a real difference in your local
community.

HEH Mind is committed to creating an inclusive and diverse organisation and
welcomes applications from all backgrounds.
innovation. You’ll be part of a warm, committed team that supports each other
and is proud to make a difference in people’s lives every day.

W e value compassion, inclusion, and

If  this mirrors your

skills and  experience  — we’d love t o hear from you.

Make a real difference in your local community
while doing it.

— and thrive

Job Description

Job title:
Salary/ Grade;
Contract:
Contracted
Hours:
Working base:

Reports to:
Checks made:
Holiday
Entitlement:

Purpose of Post

C ounselling Co

- ordinator

. Grade 8

Volunteer and
£22,548.65 (FTE £27,810)
Permanent
30 hours per week

Hybrid working  – to include HEH Mind office locations,
community venues across Havant & East Hampshire, and
homeworking
Head of Services and Quality
Enhanced DBS and 2 satisfactory references
25 days per year (pro rata) + Public and Bank Holidays.
Birthday leave

This is an exciting opportunity to support and strengthen the volunteer
workforce at Havant and East Hants Mind. The Volunteer and Counselling
Coordinator will play a central role in recruiting, training, supervising and
celebrating volunteers across the o
and work -experience participants.

rganisation  — including student placements

-matched to roles (all of which will

-quality supervision and training, and are
across  service s  and community teams. The role will also

The postholder will ensure volunteers are well
have role profiles), receive high
embedded effectively
involve coordination of the counselling service, working with the Clinical Lead,
supporting counsellors and student counsellors, managing room allocation and
safe online practice, promoting the service, and assistin
system. A strong emphasis on safeguarding, safe practice and high
experience is essential.

g with the online booking
-quality user

 of Services,  s ervice managers, the

The postholder will work closely with Head
Communications & Marketing team and external partners to build a diverse,
skilled and motivated volunteer cohort, while ensuring counselling operations run
smoothly and safely. They will champion positive volunteer experiences,
recogni se contributions, and organise events such as Volunteers’ Week,
appreciation activities and recruitment campaigns and focus on assisting service
users to becoming volunteers as part of their recovery journey. The postholder
will ensure that volunteer and c
ounselling support, development and
engagement reflect Havant and East Hants Mind’s values, and contribute
meaningfully to high -quality, person -centred service delivery.

Key Responsibilities and duties

:

Volunteer Recruitment, Training & Supervision:

•  Lead on the recruitment of volunteers across Havant and East Hants

Mind, ensuring robust and values

-based selection.

•  Work with services to understand recruitment needs and ensure volunteer

role profiles are in place for all roles which are recruited to.

•  Conduct volunteer interviews, assessments, onboarding and induction

processes.

•  Ensure all volunteers receive appropriate training, including safeguarding

and role -specific requirements.

•  Provide regular supervision and check

-ins with volunteers, addressing any

challenges or support needs.

•  Develop and maintain clear volunteer pathways, including progression,

recognition, and retention plans.

•  Maintain accurate, up -to -date volunteer records, compliance checks and

documentation.

     Volunteer Management & Support:

•  Work closely with Service Managers to identify volunteer needs and

opportunities across teams.

•  Ensure volunteers feel supported, valued and integrated within service

teams.

•  Address volunteer concerns or issues promptly, escalating where

necessary.

•  Support Managers to deliver positive volunteer experiences and clear role

expectations.

•  Contribute to improvements in volunteer policy, practice, documentation

and processes.

Counselling Service and co

- ordination:

•  Promote the counselling service, responding to queries from clients,

referrers, counsellors and students.

•  Support counsellors and student counsellors, ensuring strong

communication and operational clarity.

•  Oversee counselling room allocation, ensuring safe, confidential and

appropriate spaces for in

-person sessions.

•  Support and guide safe online counselling practice, ensuring adherence to

organisational and ethical standards.

•  Assist in maintaining and problem

-solving the online booking system,

ensuring smooth client journey and workflow.

•  Ensure safeguarding practices are followed, with timely escalation of

concerns and accurate documentation.

•  Work with Counselling Lead to maintain records relating to counsellor and
student practice, supervision attendance, and required compliance checks.

Note  – counsellors will receive clinical supervision, so this is
of this role.

not  an expectation

Events, Recognition & Engagement

•  Lead on planning and delivering volunteer recognition and celebration

events.

•  Coordinate recruitment events, community engagement activities and

opportunities such as Volunteers’ Week.

•  Work with Communications & Marketing to promote volunteer

opportunities and highlight volunteer impact.

•  Strengthen volunteer engagement through newsletters, updates,

feedback mechanisms and communication channels.

Performance, Quality & Compliance

•  Maintain high standards of safeguarding, GDPR compliance and data

accuracy.

•  Support monitoring and reporting on volunteer activity, outcomes and

impact.

•  Contribute to quality improvement activity and the development of

volunteer -related policies and procedures.

•  Promote equality, diversity and inclusion across all volunteer recruitment,
counselling coordination and service activity, ensuring fair, accessible and
inclusive processes, and actively working to grow and diversify the
volunteer pool in line with HEH Min

d’s values and commitments.

•  Ensure volunteers operate within the organisation’s values, policies and

safe working practices.

Stakeholder Engagement & Partnership Working

•  Build positive working relationships across internal service teams to

ensure volunteer and counselling needs are met.

•  Liaise with local colleges, universities, training providers and partner

organisations regarding placements and recruitment.

•  Represent HEH Mind at recruitment fairs, community events and relevant

meetings.

•  Work with the Communications & Marketing team to promote volunteer

roles and counselling service visibility.

Operational and Administrative Responsibilities

•  Maintain volunteer and counselling databases, systems and

documentation.

•  Provide internal reports, summaries and updates to support monitoring

and development.

•  Coordinate communications with volunteers, counsellors, clients and

service managers.

•  Attend relevant training, meetings and contribute to organisation

-wide

development.

•  Support organisational events, outreach and promotional activities as

required.

Other

•  Act as an ambassador for Havant and East Hants Mind, representing the

organisation’s values and strategic aims at all times.

•  Work flexibly, including occasional evenings and weekends for events or

service needs.

•  Develop and maintain constructive relationships with volunteers,

counsellors, stakeholders and partners.

•  Contribute to a culture of learning, excellence and continuous

improvement.

Person Specification;
behaviours

Essential:

knowledge and experience, values, skills and

•  Experience coordinating volunteers or working in a volunteer

-led

environment.

•  Experience working within counselling, wellbeing or mental health

environments (operational or administrative level).

•  An understanding of and committed to working with those with lived

experience of mental health.

•  Understanding of best practice in volunteer engagement, support,

training and supervision.

•  Understanding of counselling service operations, safe practice,

confidentiality, boundaries and safeguarding.

•  Strong interpersonal skills and the ability to build positive relationships.

•  Excellent organisational, communication and time

-management skills.

•  Ability to manage sensitive situations with empathy, confidentiality and

professionalism.

•

IT literate, including Microsoft Office and CRM systems

•  Ability to work independently and as part of a team.

•  Commitment to equality, diversity and inclusion.

•  Personal resilience and commitment to HEH Mind’s mission, values and

person -centred approach.

Desirable:

•  Experience working in mental health, VCSE or community

-based services.

•  Experience supporting counsellors, trainees or student placements.

•  Experience organising events or promotional activities.

•  Knowledge of community resources and local networks within Havant

and East Hampshire.

•  Experience developing training resources or delivering workshops.

•  Understanding of trauma

-informed and co -production approaches.

•  Full UK driving licence and access to a vehicle for work purposes.

•  Knowledge of safeguarding and risk management within counselling

settings.

•  Experience with volunteer management systems or online booking

platforms.

•  Experience supporting online or hybrid counselling practice or similar.

Havant and East Hampshire Mind
Havant Wellbeing Centre
Dunsbury Way
Havant
Hampshire
P09 5BG

02392498916
www.easthantsmind.org