Volunteer and Community Fundraising Officer

Job Title:

Volunteer and
Community Fundraising
Officer

Hours of Work: 37.5 hours

Reports to:

Trusts and Communications Manager

Salary: £28,142 to £32,061 per annum (depending on experience)

Our Vision:

… is for all women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate intervention, support, and advice in order to live free from fear and harm.

Our Aim:

• We aim to reduce the devastating impact of gender-based abuse and exploitation on all women and children, through safeguarding, empowerment, and education.

• We passionately believe that all women and children have a right to feel safe and secure and to live free from all forms of abuse and violence.

Our Values:

Diversity & Inclusion	We value difference and know that we cannot achieve our vision without proactively working to dismantle systemic racism and discrimination. We recognise our role in championing equity for all. Through our work and how we conduct ourselves as an organisation, we challenge ourselves, and others, to practice in an anti-racist and anti-discriminatory way and develop professional cultures that recognise and challenge oppression in all forms. We will promote inclusion and ensure we are working towards establishing the right of all to access help and support that acknowledges, respects and values individual lived experiences.
Collaboration	We believe in working with women survivors, other organisations, specialist services and supporters to drive change. This commitment will see us seeking opportunities to learn from, and engage with, service users and partner with others to ensure any woman approaching us for support is able to access the help she needs.
Advocacy	As experts in the field of gender-based domestic abuse, we want to be able to use our voice and influence to magnify the voices of women and children experiencing abuse and exploitation.
Innovation	We are committed to seeking new solutions to some of the long- standing, pervasive problems associated with gender-based abuse and exploitation, as well as new or emerging issues. Wherever possible, we want to explore new ideas and co-create innovative interventions to improve outcomes for women, and their children.

Job purpose:

The Volunteer and Community Fundraising Officer plays an important role in delivering Women’s Aid Luton’s community fundraising and volunteering programme. The postholder will support income generation by building strong relationships with local communities, supporters and partners, while also developing and coordinating a positive and inclusive volunteer offer. This role combines fundraising and volunteer engagement to strengthen community support, increase income and enhance our impact.

Overall Responsibilities

The post holder will be expected to demonstrate:

• A passion for fundraising with experience in a similar role.

• Strong communication skills and the ability to engage diverse audiences.

• An ability to work effectively both individually and collaboratively as part of a team,

• The ability to build and maintain positive relationships with internal and external stakeholders.

• A strong work ethic and commitment in order to meet the standards required.

• Recognition and compliance with equality and diversity in the workplace.

• Develop and maintain own competence and knowledge in specialist areas.

• Follow health and safety procedures in the workplace

Specifically, the postholder will be responsible for the following: -

Volunteer Coordination Responsibilities

• Lead on the recruitment, induction and onboarding of volunteers ensuring a welcoming and inclusive process.

• Ensure all volunteers receive appropriate training, supervision and safeguarding guidance in line with organisational policies and trauma-informed practice.

• Support the development of clear volunteer role descriptions in collaboration with all teams, ensuring roles are meaningful and aligned with organisational need.

• Act as the main point of contact for volunteers, providing regular communication, guidance and support.

• Coordinate and schedule volunteer involvement in fundraising events, campaigns or refuge activities.

Maintain accurate and up-to-date records of volunteer activity, engagement and outcomes using internal systems.

• Promote a positive volunteer experience, including recognition, feedback opportunities and ongoing engagement to encourage retention.

• Ensure volunteering activity complies with safeguarding, health & safety, GDPR and relevant best practice guidance.

Community Fundraising Responsibilities

• Build strong connections with local communities, corporate partners, schools, faith groups, and clubs to inspire grassroots fundraising.

• Support individuals, corporates and community groups with their fundraising efforts, offering guidance, resources, and encouragement.

Women’s Aid in Luton is a Charitable Incorporated Organisation. Registered Charity No.1160555. Our registered office address is 32 – 42 Duke Street Luton Beds LU2 0HH

A safe place for women & children

Recruit, support and steward community fundraising volunteers and corporate volunteers to deliver local events and initiatives.

• Develop opportunities for supporters to transition into active volunteers and long-term advocates for the organisation

• Develop and implement creative fundraising ideas to boost participation and income.

• Represent the organisation at community events and networking opportunities to raise awareness and attract new supporters.

• Monitor and evaluate fundraising activities to ensure KPIs and income targets are achieved.

General Fundraising & Administration

• Maintain accurate records of donors, sponsors, and fundraising activities.

• Ensure compliance with fundraising regulations and uphold best practices.

Collaborate with marketing and communications teams to promote community fundraising events.

• Prepare reports on volunteer / supporter engagement and fundraising performance.

• Be the first point of contact for all volunteers and community/ corporate fundraising enquiries.

Strategic & Campaign Delivery

• Work closely with the Fundraising and Comms Team to plan and execute campaigns and events that drive income and enhance the organisation’s profile.

Support communications efforts including press releases, photo calls, and media interviews and newsletters to amplify fundraising activities.

Deliver presentations to a variety of audiences including corporate supporters, community groups, and clubs.

Organisational Development

• To build relationships and networks with appropriate agencies and to promote awareness of Domestic Abuse and WAL services in the wider community.

• To work in partnership with other agencies to promote awareness of Domestic Abuse and support to develop services across Luton

• To undertake any other duties as required and directed in accordance with the needs of the Organisation.

ASPECTS OF THE ROLE

Financial Resources:

The postholder will not have specific budgetary responsibilities; but they will be expected to support the Organisation in achieving their fiscal targets through the provision of timely information and returns.

Context:

Due to the sensitive nature if this role we will be considering female applicants only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)

Rehabilitation of Offenders Act 1974:

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application you disclose whether you have any pending charges, convictions, bind-over or cautions and, if so, for which offences. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders 1974 (Exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act, and, in the event of the employment being taken up. The fact that a pending charge, conviction, bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment. Disclosures are handled in accordance with the DBS (formerly CRB) Code of Practice.

Physical Resources:

None

Physical Effort / Strain:

Accessing buildings which are on several levels.

Working Environment:

The work will be undertaken across all locations within Women’s Aid in Luton

Charitable Status:

WAL is a registered charity and as such, all employees are expected to contribute to work undertaken by the Organisation in respect of ‘fundraising’ and ‘income generation’.

Policies and Procedures:

All staff working within WAL are expected to adhere to all policies and procedures relevant to their employment and each have a responsibility to ensure that they are aware of the current policies that are in place. Specifically, all staff will be responsible for adhering to those policies and practice concerning Financial Controls Health & Safety and Data Protection/Confidentiality.

Responsive to Change:

Women’s Aid in Luton is a Charitable Incorporated Organisation. Registered Charity No.1160555. Our registered office address is 32 – 42 Duke Street Luton Beds LU2 0HH

WAL is an organisation dedicated to development and as such all employees must be open to change. The organization is duties and responsibilities highlighted in this job description are indicative and may vary over time. The post-holder is expected to undertake their duties and responsibilities commensurate with the nature, level and scope of this post and to work flexibly within the agreed hours to ensure that the needs of the Business and its serviceusers can be met.

Job Title: Community Fundraising Officer

Location: WAL Offices wider Luton community

Key – [E] = Essential Criteria [D] = Desirable Criteria

Method of Assessment [A] = Application (Form or CV) [I] = Interview

KNOWLEDGE AND QUALIFICATIONS	E	D	Method ofAssessment
Good standard of general education.	×		A
Knowledge and understanding of domestic abuse, including itsimpact on women and children, and an understanding of the workundertaken by Women's Aid Luton to support and empower womenafter fleeing abuse.		X	|
Knowledge of interventions and support services used to supportwomen who have experienced domestic abuse.		X
Knowledge of person-centred and trauma-informed practice, with anunderstanding of confidentiality and safeguarding.		X

Recent & Relevant Experience	E	D	Method ofAssessment
Experience of working in the charity sector		×	A
Experience of planning, delivering and managing a range offundraising activities, including events, challenges and community-based fundraising, working with supporters and local stakeholders.	X		A
Experience of securing non-cash or in-kind support, such asvolunteering, pro bono services or donated goods and services.		X	A
Demonstrable experience of delivering income growth within acommunity, events or corporate fundraising environment.		X	A
Experience of project management, including planning, monitoring,evaluation and delivering projects to deadlines, with the ability tomaintain accurate records.	X		A
Proven experience using online fundraising platforms, digitalmarketing tools and social media to promote campaigns and engagesupporters.		X	A
Experience of identifying and developing new fundraisingopportunities, including community groups, schools and corporatepartners.	X		A
Experience of recruiting, coordinating or supporting volunteers in acommunity or charity setting.		X	A
Excellent written communication skills, with experience producingpersuasive, engaging fundraising content, reports, letters andpresentations.	X		A
An effective and confident verbal communicator, able to representWAL positively with a wide range of audiences.	X		—
Ability to build, develop and sustain relationships with supporters,fundraisers and partners.	X		A
A proactive self-starter who can work independently and as part ofa small team, managing competing deadlines.	X		A/I

Women’s Aid in Luton is a Charitable Incorporated Organisation. Registered Charity No.1160555. Our registered office address is 32 – 42 Duke Street Luton Beds LU2 0HH

OTHER	E	D	Method ofAssessment
Due to the sensitive nature of this role, we will be consideringfemale applicants only for this post in accordance with theprovisions of the Occupational Requirement (Equality Act 2010,pursuant to schedule 9 part 1)	X		A
Commitment to ongoing learning and professional development, anda willingness to adapt to new policies, systems and ways of working.	X		A/I
Willingness to work in accordance with WAL policies, procedures,safeguarding requirements and codes of conduct.	X		A/I
Flexibility to work outside normal office hours when required,including evenings and weekends.	×		A
A full UK driving licence and access to a vehicle for business use.	×		A
Excellent interpersonal skills, with the ability to work respectfullyand collaboratively, valuing diversity and promoting equality ofopportunity.	X		1
Competent in Microsoft Office and confident using CRM systems torecord and manage fundraising activity.	X		A
An understanding of GDPR and data protection principles, withexperience of handling personal data securely and confidentially inline with organisational policies.		X
Ability to manage a busy workload, prioritise effectively and deliveragainst targets.	×
Ability to manage stress, maintain appropriate boundaries anddemonstrate commitment to self-care and wellbeing.	X