Visitor Services Supervisor

Sussex Archaeological Society

Job Description

Casual Visitor Services Assistant

Michelham Priory
Visitor Services Supervisor

Job Title

Location
Reports to

Reporting to Post Holder
Main Purpose of the Job

N/A
To provide a welcoming and effective reception and gift
shop sales service to visitors at our site.

ACCOUNTABILITIES

1.

2.

3

 Responsibility for receiving and welcoming visitors to the Property promptly and
efficiently in accordance with the property standards, ensuring that the reception
area is well presented and that visitors have good access to information to
enhance their visit.

Process ticket and gift shop sales effectively to maximise income, ensuring the
promotion of gift aid and society membership, combined tickets and guidebooks.

Responsibility for the security of the site(s) and the safety of visitors by ensuring
that the Society’s health and safety and security procedures are followed, including
keyholder responsibilities.

  Key Tasks
Welcome visitors to our properties and process admission tickets whilst promoting gift
aid, combined tickets, events, society membership and guide books.
Process payments for giftshop sales.

Operate the till in accordance with instructions, processing payment transactions
accurately.  Cash up the tills at the end of each day in accordance with the Society’s
procedures.

Keep the reception desk and giftshop area tidy, re-stock the displays and assist with
incoming stocks and deliveries.

Respond to enquiries in a positive manner both face to face and on the telephone.
Provide accurate information including the key historical facts, what there is to see and
do on site, forthcoming events and the facilities for private functions and ceremonies.
Deal with telephone calls
Act as keyholder to the property and operate opening and/or closing procedures as
appropriate to the shift pattern worked, including alarms and general checking on the
security of the premises and its artefacts.

Be familiar with health and safety policies and procedures including fire safety and
evacuation procedures in order to direct visitors in an emergency.

As part of reception duties, provide assistance or guidance to other users of the
Properties from time to time, including volunteers, Friends’ groups or visitors to other
staff in the building, ensuring they sign in and out.

This job description sets out the key accountabilities of the post at the time when it was
drawn up and is not an exhaustive list. The Society reserves the right to request staff
to undertake work of a similar nature which might not be listed on the job description.

Person Specification: Casual Visitor Services Assistant

Criteria
Key abilities and
skills

Competency
Ability to operate the till for payment
transactions (training provided).

Essential  Desirable
√

Good interpersonal communication
skills.

Excellent customer service skills and
focus

Good organisational ability in a busy
work environment

Ability to carry out some manual lifting
and handling of books and giftshop
items
Customer Service training

√

√

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First Aid at Work (training provided)

√

Retail experience

Ability to handle cash and make
payment transactions accurately.

√

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Education &
Qualifications

Knowledge &
Experience

Previous experience in a customer
facing role

√

A basic understanding of health and
safety

Knowledge and understanding of site
security (training provided|)

Awareness of equality and diversity
applied to service area

Other

A willingness to work flexibly

Feb 26

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