Visitor Officer

RECRUITMENT PACK

Visitor Officer

(Seasonal)

CONTENTS

About Live Borders

A message from our CEO

The Role

Key Responsibilities

Knowledge and Experience

Packages and Benefits

Next Steps

ABOUT LIVE BORDERS

Live Borders is a forward-looking charitable trust at the heart of the
Scottish Borders, delivering active, creative, heritage, life-long learning
and community services that make a real difference to people’s lives.

We exist to help communities thrive - physically, creatively and socially.
Every day, our teams support people to be active, curious and
connected, whether that’s through sport and fitness, libraries and
learning, arts and heritage, museums, events or community
programmes.

Since our establishment in 2016, Live Borders has brought together
sport, leisure, culture and learning services into one organisation with a
shared purpose: to improve wellbeing, reduce inequality and strengthen
communities across one of Scotland’s most distinctive regions.

A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT

The Scottish Borders is a unique place - rural, diverse and deeply connected
to its communities. Live Borders reflects that. We deliver services across
towns, villages and rural communities, reaching people of all ages and
backgrounds.

Each year, we support more than a million visits to our sport and leisure
facilities and hundreds of thousands of visits to our cultural venues and
services. But our ambition goes beyond numbers. We want to ensure that
what we offer is relevant, inclusive and responsive to the changing needs of
the communities we serve.

We reinvest every penny we generate back into services and communities,
ensuring public value and social impact sits at the heart of everything we do.

A TIME OF OPPORTUNITY AND CHANGE

Live Borders is on an exciting journey. With new leadership and a clear focus
on impact, we are strengthening how we engage with communities, partners
and stakeholders, and how we tell our story.

This is a place for people who want to make a difference - who are motivated
by purpose, but also excited by change, improvement and innovation.

A MESSAGE FROM OUR CHIEF EXECUTIVE

Thank you for your interest in joining Live Borders.

Live Borders plays a vital role in the life of the Scottish Borders. Every day,
our teams support people to be active, creative, curious and connected,
through active living, creativity, culture and heritage, learning and community
services. The impact of this work is felt across our communities, and it matters
deeply.

We are a values-led organisation with a strong sense of purpose, and we are
also one that is evolving, responding to the changing needs of our
communities, the challenges facing the public and third sectors, and the
opportunities ahead of us. This is a moment to be ambitious, thoughtful and
bold about how we deliver our services and how we engage with the people
we serve.

Everyone who works at Live Borders plays a part in our success. We are
looking for people who care about people and place, who bring ideas,
enthusiasm and commitment, and who want to do work that makes a positive
difference. Whether your role is frontline, operational, specialist or strategic,
you will be supported to contribute, grow and do your best work.

At Live Borders, we value openness, inclusion and teamwork. We believe that
empowered people deliver the best services, and we are committed to
creating an environment where our teams can grow, develop and do their best
work.

If you are motivated by purpose, excited by change and keen to be part of an
organisation rooted in community and impact, I encourage you to consider
joining us.

I look forward to welcoming you to Live Borders.

Catriona McAllister
Chief Executive
Live Borders

THE ROLE

Hours:

Various Hours –

April and October (Seasonal)

Location:

The Great Tapestry of Scotland

Salary:

Grade 1 £12.60 - £13.07

(£24,308.97 - £25,215.74

There  are  a  number  of  seasonal  Visitor  Officer  roles  available  at  The
Great  Tapestry  of  Scotland  between  April  and  November.  The  Visitor
Officer is responsible for a number of tasks throughout the week with the
main area being our very busy café so previous hospitality experience is
required. The centre is open between 9 and 5, 7-days a week so good
availability across these times is needed.

KEY RESPONSIBILITIES

Job Purpose:

Take an active role in the day to day operation in all aspects of
the venue (front desk, galleries, café and gift shop), working as
part of a team to ensure successful delivery of services to the
public.

Below is a range of tasks you will be required to perform in the role.
You will be trained on all aspects, with rotation of duties managed
through the staff rota.

Duties include:

To champion a world class visitor experience at all times and act
as a role model for exceptional service.

Undertake reception duties, (eg admission of members of the
public, dealing with enquiries, process bookings, dealing with retail
sales, maintain and monitor records, etc)

Work in the Visitor Centre shop actively upselling products, re-
stocking shelves and ensuring general up keep of the area.

Work in the visitor centre café preparing and serving light meals,
snacks, hot and cold beverages.

Control stock rotation and manage stock levels in café

Manage stock inventory for retail and visitor materials.

To proactively encourage donations, take every opportunity to
upsell events, café and shop facilities, including corporate events
and group bookings.

Accurately deliver GTOS Visitor Centre and local visitor
information using a range of resources including, on site materials
and digital tools.

Follow daily cleaning and housekeeping tasks associated with
maintaining an excellent customer service experience, including
but not limited to; clearing tables and disposing of food waste,
washing up, cleaning of equipment, stores, customer toilet checks
throughout the day, stairwell and lift clean and clear of any debris,
welcome area outside building is clean as well as all public facing
areas of the visitor centre.

Assist with development of profitable retail operations and
excellent customer service.

Assist with the proper security of the venue, including key holding
duties.

In line with legal and operational guidelines, process cash, cheque
and card transactions, bank income and complete daily and
weekly income records

Assist at events including private views, education activities and
group visits

Undertaking minor maintenance/ repairs as directed to the
displays, fixtures and fittings, including replacing light bulbs (where
possible), monitoring environmental conditions
(where appropriate) and ensuring that all matters of significance
are recorded appropriately and reported to the Centre Manager for
attention

Build and maintain good working relationships with colleagues
within the organisation

Comply with, and ensure compliance with, all Live Borders policies
and procedures

Ensure services meet Health and Safety standards established by
Live Borders

As an employee you must take reasonable care for health and
safety of yourself, other employees and anyone else who may be
affected by your work activities carried out.

Employees shall work in accordance with policies, procedures,
information, instructions and/ or training received

This job description is indicative of the nature and level of
responsibility associated with the job. It is not exhaustive and there
may be a requirement to undertake such other duties as required.

KNOWLEDGE & EXPERIENCE

EDUCATION
Essential

Assessed  Desirable

Assessed

A good all-round standard of education

App/ Int  Recognised Customer Care

App/ Int

Certificate

EXPERIENCE

Essential

Assessed  Desirable

Assessed

Minimum 1 years’ experience of
working with people as customers

App/ Int  Reception/ Front of housework

App/ Int

 in a tourism business

Experience cash handling

App/ Int

Sales/ retail experience

App/ Int

Team working

A/Ref

Keyholding and setting security
 alarm systems

App/ Int

Foreign language skills

A/Int

SKILLS AND KNOWLEDGE

Essential

Assessed  Desirable

Assessed

Excellent verbal and written communic
ation skills

A/ Int

Knowledge of local area and in
terest in museums, local histor
y and heritage

Numeracy skills

A/Int

IT proficient

Int

Int/T

Personal Attributes

Essential

Assessed  Desirable

Assessed

Willingness to carry out lone working
and to comply with a lone working
telephone call in system

Ability to work to direction of the
Supervisor/Assistant Curator

Int

Int

Good timekeeping

App/Int/Ref

Ability to contribute confidently in a
variety of team settings and work with
a wide variety of people and
organisations

Int

KEY

App – Application;

Int – Interview;

Ref – Reference;

Test – Test

OTHER DETAILS

•  Undertake any other reasonable duties which may be requested by Live

Borders

•  Requirement to work out with normal hours (evenings/weekends):

Occasional, by arrangement

•  Full UK Driving Licence and access to vehicle essential.
•  Live Borders offers a flexible working environment, with a hybrid

approach.

PACKAGES & BENEFITS

Pension: Starts with a 5% company contribution into an Aviva scheme, increased to
10% after 2 years service. After 5 years service, you can join the Local Government
Pension Scheme (current company contribution is 17%)

Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and
New Year). Increases with service up to a maximum of 35 days after 6 years’ service.

Free membership at our Gyms & Swimming Pools

Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark
Motorsport Museum)

Death in Service benefit of 3 times salary

ASVA membership: We are a corporate member which means staff can get free access
to other member attractions, including Edinburgh Zoo and Historic Scotland sites.

Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new
bike and accessories

Help@Hand: Employee assistance programme which includes a variety of services
including a 24 Hour advice and information line with support including -

•  Counselling and legal information

•  Financial Support

•  Remote GPs: where employees can arrange a call back from a practising UK GP

24/7

•  Savings and discounts - access savings and rewards across a variety of big

brands

NEXT STEPS

If you would like more information or an informal chat about the role, please
contact Andrew Pollexfen apollexfen@liveborders.org.uk

If you would like to apply for this post, head to
https://liveborders.bamboohr.com/careers

Hours:

Various Hours –

April and October (Seasonal)

Location:

The Great Tapestry of Scotland

Salary:

Grade 1 £12.60 - £13.07

(£24,308.97 - £25,215.74

        Closing Date:

Monday 30th March 2026

The selection process can include different forms of
assessment along with a formal interview. You will be advised
of this if your application is successful.

If you have a disability and need assistance in completing your
application form, please contact our people team
recruitment@liveborders.org.uk  to discuss your needs.

We look forward to receiving your completed application.