Visitor Experience ASSISTANT

Leeds Castle

Designed to Entertain & amaze

Visitor Experience ASSISTANT

Role Profile & Job Description

LEEDS CASTLE

JOB DESCRIPTION

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PURPOSE

KEY TASKS

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Weekend and bank holiday working is a requirement of this role on a rotation basis.
During seasonal events, hours may be amended in line with business need.
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CORE ACCOUNTABILITIES

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SKILLS, KNOWLEDGE, EXPERIENCE required

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VISION

To be the South’s top heritage destination for relaxation, hospitality & experiences that surprise
& delight

VALUES

WELCOMING Everyone is treated as a valued guest

BEHAVIOUR We welcome our guests with warmth & the personal touch, going the extra mile
to make sure guests have a fabulous experience, while keeping them safe. We are inclusive,
welcoming people of all races, genders, ages, sexualities & abilities.  We build connections with
communities & partner organisations to reach those who experience barriers to visiting.

SURPRISING We are a living, breathing heritage site, a place that uses its assets with joy.  We
look at life through a different lens, seeking surprising hidden stories & new approaches

BEHAVIOUR We are curious, think laterally & always look for the Leeds Castle ‘twist’ to make
us stand out.  We are agile, flexible & open to change.

ENDURING As estate custodians, we understand our assets, think long-term in caring for &
improving them & leaving a healthy, positive legacy for future generations.
BEHAVIOUR We manage finances for the long-term, investing wisely & monitoring payback.
Staff spend charitable funds prudently, always seeking best value.  We minimise environmental
footprint & work towards net zero carbon emissions.  We plan regular maintenance & capital
projects to protect our assets, doing the job properly & once. Our decision making is ethical,
transparent & has integrity.

NURTURING We continue the estate tradition of looking after our people & communities.
BEHAVIOUR We respect different skills, experience & views.  We work as one team, supporting
& developing staff, recognising this is a lifestyle, not just a job. We take ownership of
challenges & opportunities, successes & failures, always learning from experience. We are a
good neighbour & partner, with a positive influence in Kent and beyond.