Visitor Experience Assistant

Job Description

Job Title

Visitor Experience
Front of House , Retail  and Cafe

 Assistant :

Department

Visitor Experience

Casual contract
operation

-  various shifts  covering seven day

Hours

Summary

The Visitor Experience Assistant works across all areas of the Visitor Experience
operation which includes Café, admissions, retails sales, and events.

The postholder should be prepared to work flexibility across all areas.

This role involves  working in the Café, and at
admissions , providing information, supporting
environment for all visitors.

Front of House  processing  retail  sales and
events,  and maintaining a positive

Job role :

Key responsibilities:

•

•

•

Provide a warm and informative welcome to
selling  admission  tickets  and retail merchandise.
Provide an efficient high
visitors to our Waterside Café.
Follow instructions efficiently and support any commercial initiatives that are
introduced.

- quality food and drinks service in a friendly manner to

all  visitors as they arrive for their

Main responsibilities:

Waterside  Café:

•
•

•

•

Serve visitors with excellent customer service; promptly, efficiently, and courteously
Prepare the Café and food counter display at the start of the day, ensuring it is
ready for opening at 10.
Ensure the presentation of the food counter is stocked and maintained throughout
the day .
Serve visitors efficiently with food and drink orders, including Barista style hot
drinks .

30am .

January 202 6

visit,

.

•

•

Process sales of food and drinks through the till efficiently, processing payments
accurately .
Keep the Café clean and tidy; clear and clean tables, taking the crockery to the
kitchen for cleaning.
Carry out dishwashing duties, put away clean crockery, cutlery, and equipment
Clean and close the Café at the end of the day which includes the coffee machine

•
•
•  Understand the need for, and help to maintain, excellent hygiene procedures.
•  With  training and guidance
•

Ensure  compliance with all food hygiene, legislation, allergen and Health and Safety
procedures.

, develop a good knowledge of the products on offer

.

.

.

Front of House

admission

tickets and

retail  gift shop:

•

•
•

•

•

•
•

•

•

•

 as visitors arrive

, aiming for a

as well

.

efficiently and accurately, being

, aiming for a 5% sales conversion rate,

Provide exceptional customer service by offering a warm welcome
at the Museum for their visit.
Process and sell admission tickets for visitors in an efficient and prompt manner.
A ccurately record details supplied by our visitors for Gift Aid purposes
65% sales conversion rate
Actively sell the Museum guidebook
as encouraging sales of other Museum products and services
Process retail sales
merchandise.
Assist with pricing of retail stock
A ssist the Retail Manager to
times.
Keep up to date with exhibition content, scheduled events, and activities to provide
visitors  with  this  information .
Provide information and assistance to visitors, identifying individual needs and
assisting where possible
Respond to visitor enquiries, feedback, and concerns in a professional and courteous
manner.
Support the Visitor Experience Supervisor in daily operations, as and when required.

, and  the replenishing of merchandise

keep the shop  clean, tidy, and well

.

.

.
- presented  at all

knowledgeable o f our  retail

•
•  Uphold Health and Safety procedures at all times.

Events:  (evening and day

- time events , as and when required

)

•
•

•

•

•
•

, if required.

customer’s identification in order to ensure that

Assist with the setting up of the function room
Serve  alcoholic drinks, checking
they meet minimum age requirements for consumption of alcoholic beverages
Serve food at the event, checking that customers are enjoying their meals and take
action to correct any problems
Clear and clean tables, returning used plates and utensils to the kitchen for
cleaning .
Carry out dishwashing duties, put away clean crockery, cutlery, and equipment
Clean and clear function room, returning tables to storeroom/café

.

.

.

.

General :

•
•

Carry out evacuation responsibilities in an emergency
Carry out any other tasks that may be assigned to you in line with this role.

.

January 202 6

Competencies

Essential

•

•
•
•
•
•
•
•
•

visitor - facing role and/or previous

Previous experience of working in a busy
experience of working in a busy catering or food and beverage environment
Excellent communication skills to interact confidently with visitors
Excellent customer service skills
Conscientious, enthusiastic, and motivated
Ability to work as part of a team and independently; pro
Fl exible to work across all areas
Experience of processing transactions using a till/EPOS system/cash handling
Excellent organisational skills, with thoroughness and attention to detail
Excellent standards to personal presentation, smart appearance

; friendly and approachable

- active at all times

Desirable

•
•

•

Barista trained (training will be provided)
An awareness of food hygiene and/or Level 2 Food Hygiene qualification (training
will be provided)
An awareness of Health and Safety procedures

Hours:

•

•

Various hours across a seven day operation available including evenings,
when we have event bookings
Additional support required during busy holiday periods, and to cover sickness and
holiday absence

as and

Salary:

The hourly rate for this role is:

•
•

£12.21 per hour, 21 and over
£10.40 per hour, under 21

January 202 6