Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. Plus, over 90% of our staff would recommend the Students' Association as a place to work. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We are currently on the hunt for an enthusiastic Venue Operations Team Leader to join our dynamic team at Teviot. 

This is a particularly exciting time to join us, as this historic venue (the world's oldest purpose built student union!) has been undergoing extensive remodelling and refurbishment for the last 2.5 years, and is now starting the next chapter of the building’s long history.

Being a Team Leader for us will see you join a large trading operations team who come together to provide excellent customers service across a diverse range of food and beverage outlets and student spaces. With a packed programme of events such as open mic or quiz nights, to student society events, meetings, conferences and being a key venue within the Edinburgh Fringe with our theatre partners, Gilded Balloon - you’ll be hard pushed to find a dull day within this building!

The role is predominantly Venue Operations focused, supervising the dedicated team of staff that run our facilities whilst also being an active part of service - doing regular building and toilet checks, helping to set up for events and managing refuse among other integral jobs around the building. We are seeking an individual with a passion for hospitality who is looking for the next step in their career in an environment that is equal parts challenging and rewarding.

You will receive a training schedule commencing before our grand opening to ensure you are in the best position to hit the ground running once we open the doors.

Salary: £13.10 per hour, plus a generous benefits package:

• 35 days per year holiday entitlement
• Company pension with NEST
• Enhanced company sick pay
• Discounts on food and drink across our venues

Hours: 40 hours per week

Contract: Guaranteed Hours

The Role:

To use a complete customer-focused approach to ensure the comfort and safety of all our student members and customers, to monitor and maintain security of the premises and to facilitate the smooth running of events.

The Venue Operations Team will manage the customer service, safety and cleanliness in all our premises each evening and during main daytime events, ensuring that they are aware of all that is planned for their shift and then helping to facilitate its smooth delivery.

The post holder, with direction from the Venue Management Team, will assist and lead teams in providing the main welcome to all members and customers and working closely with the food and beverage, kitchens and business development teams, will ensure that the members and customer needs are met throughout their time in our premises. The post holder will also take a shared responsibility for the maintenance and appearance of the premises working within the Venue Operations team, reporting issues to Duty Managers & Venue Managers so they can be forwarded to the Estate & Premises Management team.

The post is an integral part of the Venue Operations team and will be the focus for managing our buildings during the evenings and ensuring excellent customer service and safety during any events.

This post will require some key holding responsibilities for the building and has a requirement for flexible working patterns across evenings and weekends.

The Person:

An enthusiastic, confident and competent Team Leader with demonstrable experience of leading staff teams to a high standard with excellent levels of service, and with a working knowledge of Health and Safety legislation and best practice guidelines relating to event management.

A customer focused, committed person with a consistently professional approach to all their duties and a considerable eye for, and attention to, detail. A person with very high expectations of themselves and others, with a passion for great service, who takes pride in their work and that of their team, and who has the ability to maintain delivery at a consistently high standard.

Application Details:

To apply via our online portal, click 'APPLY NOW' below.

You can also download a full job description and person specification below, and read our Candidate Privacy Notice to find out how we look after your data.

Recruitment for this position will be rolling until a successful candidate is selected. There is no set closing date. 

Interviews will be held as applications are submitted. 

Please note that in line with current UK law, all job offers will be subject to the right to live and work in the UK and we require all of our staff to be over 18 (due to licensing restrictions).

If you have any queries, please contact People & Development at jobs@eusa.ed.ac.uk.