Venue Operations Manager

Job Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for Venue Operations Manager to join our Venue Operations team on a permanent basis.

Job Title : Venue Operations Manager
Department : Venue Operations
Reports to : Head of Venue Operations
Salary Banding : c.£49,000 per annum 
Job Level : Guide
Location : HQ - This role is contractually based at Allianz Stadium
Employment Type : Permanent
Working Hours : This is a full-time role, covering 40hrs per week

Application Information:

• Please submit an anonymised CV (i.e. remove personal details).
• The closing date for applications 1st February at 9pm

The Role:

The Venue Operations Manager is responsible for the operational safe and effective management of the venue operations teams, focusing on the tactical interpretation and implementation of the Venue Operation strategic plan. Including but not limited to compliance with legislation, appropriate Security Industry Authority regulations, Health and Safety regulations and Information Commissioners’ Office codes of practice.

The Venue Operations Manager will have responsibility for the planning, administration and training of the tactical operational teams tasked with effective delivery of venue operations, this will include the management of four teams, each led by a supervisor. The Venue Operations Manager will have responsibility to create a framework that provides the resources for the operational teams to ensure the safety and welfare of all staff and visitors on non-event days, including all C&E business and will line manage all Venue Operations casual staff.

Normal hours of work will be 40 hours per week Monday to Friday, but the role will be required to provide sickness cover for operational staff during daytime weekday shifts, as well as cover weekends and bank holidays if required for business needs. The role will not be required to cover night shifts, to ensure operational effectiveness. The role will also provide 24 hours on call assistance to the operational teams.

The Team:

The Venue Operations team is made up of 4 teams of 3, covering the 24/7, 365-day operations on a 4 on 4 off rota, with specific responsibility of ensuring the security and safety of the venue working closely with the events, facilities and grounds teams. All teams are led by a supervisor.

Some key responsibilities include:

• Assist the Head of Venue Operations with planning and liaison with stakeholders, emergency services and counter terrorism advisors for stadium operations, deputising in their absence.
• Undertake the responsibilities of an event day manager in accordance with qualifications and experience.
• Plan for, resource and account for the staffing requirements to maintain the operational effectiveness of operational teams including all C&E and stakeholder events.
• Plan for, resource and account for the equipment requirements for the operational teams.
• Plan for, resource, deliver and account for the training requirements of the operational teams, ensuring they always remain compliant and effective.
• Plan for known absences to be covered by operational supervisors/day shift coordinator during their normal shift pattern.
• In conjunction with the Head of Venue Operations, review and amend current Standard Operational Procedures biannually, including the introduction of any new requirements to ensure the department operates within legislative requirements and RFU procedures.
• Providing first class customer service.
• Managing the recording of all vehicular and pedestrian entry and exits of the venue.
• Producing patrol routes and their audits, to ensure the security of the venue.
• Managing the key control system.
• Manage the efficiency and compliance of the use of the CCTV, AC and associated alarm system.
• Managing and auditing of the incident management system and any subsequent follow up arrangement.
• Review all initial investigations, prior to submission.
• Report writing.
• Manage the quality, quantity, efficiency and performance of the security provision to all venue C&E events.
• Manage and control the provision of all access control passes.
• Manage and maintain the master shift scheduling.
• Provide support to operational teams out of hours as required.
• Manage and direct responses to incidents.
• Actively collaborate with colleagues to contribute to the development and delivery of Rugby & Club Development strategic, business and operational plans.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• SIA Door Supervisor License (Mandatory).
• SIA CCTV License (Mandatory).
• Proficient in the use of Microsoft Office 365.
• Level 3 Security Management qualification or equivalent experience.
• 3 Day First Aid at Work (FAAW) Qualified (Minimum).
• Fire Warden Trained.
• Supervisory security experience in a customer-facing environment.
• Supervisory experience working in a control room and able to manage access control systems.
• Demonstrable experience of managing and leading a team of people delivering outstanding customer experience.
• Demonstrates line management of shift scheduling and relevant budget management (including purchase orders, invoicing, and payroll).
• Full driving license.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Level 3 Award Education and Training (AET/PTTLS)
• NEBOSH General Certificate
• Level 3 Spectator Safety (or the desire to gain the qualification or higher)

Additional Information:

• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

About Us

About England Rugby

Our core activities are:

• Rugby – supporting rugby from grassroots to performance level
• Commercial – building partnerships and hosting matches and events
• Running the business - ensuring our organization and people can thrive

Our Culture

What we can offer you

We are proud of the range of benefits we can provide:

• A variety of corporate discounts
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave
• Your birthday day off
• Free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
• Pension Scheme; the RFU will double match your individual contribution up to 10% of salary
• Ride-to-work scheme, eyecare vouchers, season ticket loans and so much more.
• If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach