Venue Manager
THE BRITISH MUSIC EXPERIENCE
40 per year (pro rata)
British Music Experience (BME)
Full-time
Listed today
Venue Manager REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days SALARY - £40-£42,000 Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue’s daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management • Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. • Manage all internal operations and external service providers to deliver a seamless visitor experience. • Oversee staff rotas, payroll, and petty cash. • Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. • Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. • Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance • Work with the Executive Director to develop and deliver the annual business plan and budget. • Undertake market research and analysis to inform business decisions and identify growth opportunities. • Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. • Represent the British Music Experience at relevant meetings and industry events. People Management • • Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. • Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. • The BME is a registered charity with a mission to advance the appreciation and understanding of the art, history and science of popular music in Britain. (Registered Charity 1125752). Health, Safety and Compliance • Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. • Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. • Monitor and review incidents and accidents, ensuring effective reporting and follow-up. • Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development • Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. • Monitor all commercial activities — including retail, ticketing, and events — to ensure they meet financial targets and business objectives. • Work with the management team on web updates, social media content, and promotional activity to drive • engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight • Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME’s mission. • Corporate Hospitality • Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue • show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. • Develop detailed event plans and provide hands-on support to event teams throughout execution. The BME is a registered charity with a mission to advance the appreciation and understanding of the art, history and science of popular music in Britain. (Registered Charity 1125752). Essential Criteria Proven experience in venue or operations management. • • Demonstrated leadership experience with responsibility for managing staff and teams. • Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. • Desirable Criteria • Good knowledge of Liverpool’s tourism, leisure, and events sectors. • • Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies • • • Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. • • Analytical and solutions-focused approach to problem-solving. • Commitment to outstanding visitor experience and service quality. The BME is a registered charity with a mission to advance the appreciation and understanding of the art, history and science of popular music in Britain. (Registered Charity 1125752).