Union Team Member (Customer Service Roles)

Location: Staffordshire Students' Union, Stoke-on-Trent

Hourly Rate: Starting at £12.75 per hour + 12.7% holiday pay

Hours: Flexible, up to 32 hours per fortnight 

🌟Be part of something bigger

Our vision is that every student will be proud to be a part of Staffs.

As a Union Team Member, you’ll play a key role in making that happen - whether that’s through a great conversation, excellent service, or helping to create memorable experiences across our venues and services.

We welcome applications from all students - whether you’re new to the University or have been here for years.

🌟About the role

This is a varied, hands-on role at the heart of the Students’ Union. You could find yourself:

• Serving food, drinks and retail products
• Working in busy our busy coffee bar, bars and shops
• Supporting events and evening entertainment
• Helping students with queries and promoting Union services
• Keeping our spaces clean, safe and welcoming

🌟Roles available

You may be considered for one or more of the following:

• Bar Staff
• Barista
• Retail Assistant
• Kitchen Staff

You only need to apply once - we’ll match you to the role that best fits your skills, availability and preferences.

🌟What the job is really like

Our roles offer different working environments, so it’s important to consider what suits you:

• Some roles are fast-paced and high pressure, especially during peak periods
• Bar roles can involve loud, high-energy environments and late-night work
• Barista roles require speed, accuracy and consistency
• Retail and kitchen roles involve being on your feet, handling stock or preparing food

We’ll ask about your preferences and suitability as part of your application.

🌟What we’re looking for

We’re looking for students who are:

• Friendly, enthusiastic and approachable
• Great at communicating with others
• Reliable and able to manage their time
• Willing to work as part of a team
• Able to stay positive in busy environments

Experience is helpful but not essential - we’ll support you to learn and grow in your role.

🌟Reasons to be proud

🌟 Key Dates

Please ensure that you are available on the following key dates of the recruitment process:

• Interviews take place during week commencing 6th July 2026
• Mandatory Induction training will take place on Friday 11th Septemberwith shifts commencing shortly afterwards.

These dates are fixed and cannot be rescheduled, so please consider your availability before applying.

Click here for further information and to apply

Applications close on 24th June at 9am; however, we reserve the right to close the vacancy early should sufficient applications be received.