Trussell Trust Financial Inclusion Caseworker

Job title: Trussell Trust Financial Inclusion Caseworker

Role summary: Join Us in Making a Real Difference in Oxfordshire! Citizens Advice Oxfordshire is looking for a motivated, compassionate, and energetic individual to step into a truly rewarding role in our Trussell Trust Food Bank Project. Based primarily in our Banbury and Bicester food bank locations, you’ll be at the heart of supporting people in your community when they need it most.

We are a fast-paced, client-focused and dynamic service with a strong track record of delivering high-quality advice face-to-face, over the phone and online. As the cost of living continues to rise, our communities are facing unprecedented challenges; from soaring energy bills to increasing pressure on everyday household budgets. More people than ever are finding themselves in financial difficulty, and your work will play a crucial part in helping them regain control.

In this role, you’ll support clients with debt, benefits, and income maximisation, helping them understand their options and make informed decisions. You’ll work as part of a dedicated team of caseworkers, using your curiosity and problem-solving skills to explore issues in depth, and empowering your clients to take practical steps to solve their problems.

It’s a varied and sometimes demanding role, so resilience, empathy, initiative and strong people skills are all essential. You’ll make referrals for additional support when needed and ensure casework is accurate, timely and aligned with our quality standards.

Why join us? This is a fantastic opportunity to develop both personally and professionally. We offer comprehensive training, including national e-learning, classroom sessions, internal training and job shadowing – so while previous experience is helpful, it’s certainly not essential. What matters most is your commitment to helping others and your drive to learn.
If you’re passionate about supporting people through difficult times and want to grow your skills within a supportive, mission-driven team, we’d love to hear from you.

Job location: Bicester and Banbury Trussell Trust foodbanks, and office-based or hybrid (location negotiable from our Oxfordshire offices). For a trainee role, attendance at the Witney office for training period and meetings will be required.

Pay Rate: £25,848.33 – £27,437.91 FTE

Is pay pro rata: Yes

Applications close on: 9am Wednesday 28th January 2026

Hours: 37 hours per week (full time)

Contract is: Fixed term until 31 March 2027. Potential to extend subject to funding.

Job description: 

Context of role: The Trussell Trust Food Bank Project is a partnership between Citizens Advice and the four Oxfordshire Trussell Trust Food Banks in Witney, Banbury, Bicester and Abingdon.
Reporting to the Project Manager, the post holder will be part of a county advice team that aims to deliver advice to people referred by the Trussell Trust Partners in Oxfordshire.
You may be office based locally, or partially home based. For trainees, we will offer office-based training until full competence has been achieved.  You will deliver advice through multiple channels including telephone, video and face to face. You may be asked to deliver advice appointments at local food banks in Banbury and Bicester or other office locations.

Role purpose: The aim of this project is to support clients with the full range of advice problems providing a holistic service, but with a particular emphasis on financial inclusion by undertaking benefits checks with all clients to ensure they are receiving their full entitlement.
A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support. This will involve delivering debt advice to the Financial Conduct Authority standards for regulated debt advice. This includes preparing financial statements, budget sheets and corresponding with creditors as well as the client. You may also be required to prepare papers and evidence to support benefit appeal tribunals.

Apply: Please visit www.caox.org.uk/jobs to download the full job pack and to find out how to apply. If you have any questions please contact hr@caox.org.uk.