Triage and Holistic Caseworker

We are looking for a patient, organised, sympathetic, and methodical Triage and Holistic Caseworker. To provide initial information and advice to clients who wish to access the casework service. You will ensure that clients meet our eligibility requirements by taking proof of registration documents. Where not eligible, you will signpost them out to appropriate services.
You will be the dedicated first point of contact for the casework team and work closely with Reception to help manage client enquiries by phone, email and in-person.

You will liaise with the rest of the casework team to establish team availability and co-ordinate client’s appointments and responses in a timely manner.

You will refer clients who have eligible immigration/asylum matters onto IAA-accredited caseworkers. For non-IAA accredited matters, you will work holistically with clients signposting them where applicable to more specialised support services in Berkshire. You will work closely with the Holistic and IAA Level 1 Casework to co-ordinate holistic support which can include supporting with holistic support offered in the drop-in.

We will offer support and development training to acquire IAA level 1 accreditation through our partnerships with Refugee Action and their Frontline Immigration Advice Project (FIAP).