Triage and Early Interventions Officer
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We have an exciting opportunity for a Triage & Early Interventions Officer to join the Wales Hate Crime team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you.
Area of Business
Operations
Number of Vacancies
1
Location or Function
Wales
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday - Friday
Basic Salary
£26748.00 per annum
Contract type
Fixed Term
DBS required?
Enhanced
End date (if fixed term)
31/03/2027
Police vetting required?
No
Closing Date
23/07/2026
Ref No
6831
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based in St Melons, Cardiff with hybrid working available.
As a Triage & Early Interventions Officer you will: -
- Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs
- Refer victims to partner agencies and contact approved suppliers to deliver services to victims
- Direct referrals to appropriate colleagues to allocate Victim Support workers for further support
- Make follow up contact with Victims to check that the service has been appropriately and satisfactorily delivered
You will need: -
- Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- The ability to manage a demanding workload and to meet a range of conflicting deadlines
- Good telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.