Training Operations Lead (Practitioner Training)

JOB DESCRIPTION

Job Title

Training Operations Lead (Practitioner Training)

Department

Line manager

Direct Reports

Training

Head of Operations

Psychodynamic Admin & Comms Lead, Training Operations Manager &
Academic Standards and Professional Partnerships Lead

Appointment term

12 months fixed term contract

Key Relationships

Internal – Clinical Service Leads, Programme Leads (Psychosexual,
Psychodynamic and Psychoanalytic trainings), Training Operations Team,
Teaching Staff

External – Trainees, Birbeck University of London, Professional Bodies,
external professionals.

Hours of work

4 days per week with flexibility

Location

Hybrid - Central London with some flexible home-working arrangements.
Attendance is required at our Central London offices as per business need.

About Tavistock Relationships

Tavistock Relationships – A better world through better relationships.

Our purpose is to develop knowledge and new ways of supporting relationships.

Our ambitions:

1.  Everyone can get the help they need for their relationships at all life stages.
2.  Wider understanding of how relationship quality impacts our health and wellbeing.
3.  Health and social care systems that recognise the importance of good relationships in our lives

Our values

•   A belief in the importance of family stability and emotional security.
•   A commitment to social justice, inclusivity, and diversity in every area of our work.
•   A belief in the importance of intellectual curiosity and rigour.
•  An aspiration to be a learning community – growing understanding and being open to new

ideas, developing new ways of working.

•   A commitment to promoting excellence in the delivery of our services.

Training Operations Lead

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Purpose of the role

The Training Operations Lead is a hands-on operational leadership role responsible for overseeing the effective
delivery of Tavistock Relationships’ clinical practitioner training programmes.

Working primarily across the MA/PGDip in Couple and Individual Psychodynamic Counselling and
Psychotherapy, and the Advanced Standing Psychoanalytic Couples Psychotherapy programmes, the post
holder will ensure the smooth operational delivery of training activities. The role works closely with Programme
Leads and internal operational teams to support high-quality training delivery, ensure compliance with
academic and professional standards, and maintain an excellent trainee experience.

The role requires strong operational leadership, excellent communication skills, planning capability, and the
ability to be adaptable and coordinate across multiple stakeholders to support the organisation’s training
strategy and annual teaching cycle.

Responsibilities

Responsibility

Task/deliverables

Leadership and Line
Management

Recruitment and Open
Events

Programme Planning and
Resource Management

•

Line management of the Psychodynamic Admin & Communications Lead,
Training Operations Manager, and Academic Standards and Professional
Partnerships Lead.

•  Provide operational oversight and cover during periods of staff absence

within the training operations team.

•  Building strong relationships across operational teams to co-ordinate

operational delivery and ensuring internal service level agreements are
met.

•  Ensure admissions processes across all training programmes operate

•

effectively and support recruitment targets.
Lead the coordination of cross-programme open events, ensuring
events are effectively advertised, organised, and delivered.

•  Presenting at Open Events and answering operational questions related

to the trainings.

•  Oversee  the  operational  delivery  of  training  programmes  in  line  with

•

course requirements and teaching plans.
Lead forward planning to ensure effective programme delivery across the
annual teaching cycle, including:

•
•
•

Admissions and recruitment planning
Coordinating curriculum reviews with teaching staff
Resource and teaching capacity planning

•  Working  with  Programme  Leads  to  ensure  timely  recruitment  and

scheduling of teaching staff for core training programmes.

•  Work  with  HR  to  ensure  all  new  teaching  and  operational  staff  are
appropriately contracted and inducted in line with onboarding processes.
•  Collaborate with  the  Training  Manager  to ensure  appropriate  planning

and allocation of teaching spaces.

•  Provide operational guidance and respond to complex queries from staff

and trainees.

Training Operations Lead

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Academic and
Professional Partners

Digital, processes and
systems

Communication

•  Work closely with the Academic Standards and Professional Partnerships
Lead  to  ensure  operational  delivery  aligns  with  professional  body
requirements (e.g. BACP, BPC) and academic partner expectations (e.g.
Birkbeck).

•  Support compliance with relevant professional and academic standards.
•  Maintain oversight of content on Tavistock Relationships’ online trainee

learning platform.

•  Ensure training teams upload accurate and timely content in line with

teaching cycles.

•  Lead the development, standardisation, and continuous improvement of

training administration processes and systems.

•  Provide regular training updates for all-staff meetings.
•  Develop and implement effective communication plans to ensure
trainees are informed of course developments and updates.

•  Collect and analyse trainee feedback through mechanisms such as:
•  End-of-term evaluations
•  Programme Committee meetings
•  Course representative feedback
•  Use feedback insights to inform service improvements.
•  Work with the Director of Services to support the effective management

of trainee complaints.

Governance

•  Document operational processes to support knowledge management

and continuity.

•  Develop and update departmental policies and procedures where

required.

Data Management
Reporting

•  Produce accurate and timely management information to support

leadership decision-making.

•  Prepare operational reports for leadership meetings and relevant

Financial Management

governance groups.
Working with the Finance team to:

•  Ensure trainee fees are invoiced accurately and in a timely manner.
•  Ensure invoices to academic partners (e.g. Birkbeck) are accurate and

submitted within agreed timelines.

•  Authorise staff invoices where appropriate.
•

Support the Director of Finance in the development and monitoring of
course budgets.

Equality, Diversity and
Inclusion (EDI)
Commitment

As the Training Operations Lead (Practitioner Training) you will play a critical
role in promoting and upholding our commitment to equality, diversity, and
inclusion:

You will be expected to:

•  Work proactively to identify and reduce barriers to access and

engagement, including those related to race, ethnicity, disability, gender
identity, sexual orientation, socio-economic status, and other protected
characteristics.

•  Collect and use demographic and equity-related data to inform course

development and improvement.

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•  Champion inclusive leadership, fostering a team culture where diversity

is valued, and all staff feel respected and supported.

Corporate responsibility

•  Maintain a social media profile and presence that is aligned to the TR

profile as a credible and professional organisation.

•  Proactive participation in organisational internal communication

activity.

•  Periodic reporting to support communication to the wider organisation

including SMT and board committees.

•  Manage all personal data and information in accordance with the

provisions of the TR Data Protection handbook.

•  Act in accordance with the provisions of the TR Health & Safety policy,

always ensuring safety of colleagues, clients, and students.

•  Act in accordance with the provisions of the TR delegated authority

matrix.

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Candidate specification

•  High level interpersonal skills and the ability to work with a wide range of people
•  Excellent communication skills (both written and verbal)
•  Experience working within a training setting and working with university partners.
•  Attention to detail
•  Ability to lead on delivery after consultation with Programme Leads
•  Able to demonstrate the capacity to create and sustain relationships
•  Excellent administrative and organisational skills with ability to plan ahead
•  Experience of working in an external facing role
•  Proficient in the  use  of  digital technologies (including MS365)  and confident with adapting to

different IT platforms.

•  A proactive and flexible working approach
•  Ability to work under pressure and be highly responsive
•  Effective time and workload management
•  Capability to promote TR services in a socially inclusive way
•  A commitment to Tavistock Relationships’ aims, objectives and values

Training Operations Lead

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