TRAINING & DEVELOPMENT COORDINATOR Recruitment Pack

Charity Number: 1116500

Behind Closed Doors works to build lives free from dobuild lives free from abuse . Domestic abuse is always unacceptable ;domestic abuse always unacceptable we support everyone affected by it and we act to prevent it.

Dear Candidate,

Thank you for your interest in joining our team as the Training and Development Coordinator at Behind Closed Doors!

Behind Closed Doors’ Training and Development offer is a vital part of our prevention work. Following a recent review of our previous training materials from frontline staff, the Training and Development Coordinator will have an opportunity to put their own stamp on the training offering, developing and delivering impactful training to a variety of audiences, increasing our visibility across a range of sectors and raising awareness.

This is an exciting time for Behind Closed Doors as we look to develop our next organisational strategy, driving scalable and sustainable growth across all areas of our work. This role will work across a range of sectors to help individuals understand domestic abuse and how they can support victim-survivors, as well as supporting our fundraising efforts to generate sustainable income to support our services.

If you enjoy delivering content with impact, engaging with a wide range of audiences and helping build lives free from domestic abuse, we’d love to hear from you!

Hannah Boyle

Fundraising Manager

ABOUT US

Behind Closed Doors (BCD) has been tackling domestic abuse for almost 30 years. We are there at the point of crisis, working with individuals and families in communities and we stay on to support through recovery. We also deliver preventative activities in the form of training with frontline practitioners, in the workplace and in educational settings.

We have supported thousands of people whose lives have been affected by domestic abuse; last year alone we worked with over 900 people experiencing domestic abuse. Our work with male victim-survivors is recognised as the specialist service in Leeds and has received Lime Culture accreditation.

We have been a key partner in the local authority commissioned Leeds Domestic Violence Service for over fifteen years. We deliver practical support to reduce risks and navigate complex housing, legal, statutory and healthcare systems to enable our service users to make the right choices for them and their children.

BCD is lead partner in the Domestic Abuse Recovery Service (DARS), focusing both on practical assistance and longer-term emotional recovery; supporting service users to better understand the abuse they ’ve experienced and protect themselves from future harm. DARS also has a specialist provision to offer more focused support to those with complex needs or additional vulnerabilities that may prevent them moving forwards.

Keen to uphold our commitment to support anyone affected by domestic abuse, in the last year we have recruited a LGBTQ+ Specialist Support Worker, as well as becoming a key partner in the West Yorkshire Pathfinder Partnership providing specialist IDVA (Independent Domestic Abuse Advocate) support in Family Court proceedings.

Read more about our organisation on our website here.

OUR IMPACT

In 2025-26,

900+

Individuals supported

97%

o f Comm unity ID VA service users said the service had a positive impact on their life

2166

8 8 %

Hours of Prevention & Recovery support delivered

o f parent s better understood the impact of DVA on their children

"Without [BCD], I would have ended up in the same abusive situations again and again. My children would have had very different lives and not in a good way, they will have nice lives now. I can't give enough thanks to my support worker."

ROLE INFORMATION

Training & Development Coordinator

Salary: £30,000 FTE (£12,162 actual) 15 hours per week

12 month fixed-term contract, with potential to extend following a successful pilot period
Based at the Behind Closed Doors offices in Leeds, with hybrid and flexible working arrangements in place Reporting to the Fundraising Manager Closing date: 11.59pm, Monday 29 June 2026th Interviews: Thursday 9th July

Benefits

Flexible working policy
Hybrid office/home working
28 days annual leave plus bank holidays
2 hours additional wellbeing time every month
Pension scheme
Employee Cash Health Plan
Values-led, inclusive organisation
Continued professional development

Courageous

livesof e everyone we s and in the lives of those they we dare to act because sometimes it takes courage to help others find theirs

we understand there are challenges and risks and we'll work them out together

Collaborative

we work as one with our ce-users an ryone who can help
deliver the best outcomes

we are always there for our service- ever present in the fight against domestic abuse

we believe our service-users, we take a holistic approach focusing on every pers whole and taking consideration external factors

ROLE DESCRIPTION

Training & Development Coordinator

Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As the Training and Development Coordinator for Behind Closed Doors, you will play a key role in developing and delivering our training offering, aligned with the organisation’s vision, mission, values and strategic objective of continuing to build a sustainable income model. The role plays a vital part in our prevention work, working towards building lives free from domestic abuse.

The role would best suit dynamic and confident individual, experienced with delivering content to a wide range of audiences. As Training and Development Coordinator, you will lead on organisation and delivery of a variety of training sessions, as well as engaging in proactive outreach to build and sustain relationships with new and existing training clients.

You will be joining a committed and dynamic team, reporting to the Fundraising Manager and working collaboratively with the senior management team and frontline services when needed.

Main Duties and Responsibilities

Curriculum Development & Training Delivery

1.Coordinate the scheduling, administration and delivery of Behind Closed Doors’ training offer, including in-person and online sessions

2.Ensure training sessions are engaging, accessible and cater to different learning styles

3.Using insight from data and feedback to drive service improvement

4.Regularly review training content and materials, ensuring branding is consistent, content is accurate, trauma-informed, and aligned with current legislation and best practice

5.Ensure training material is developed and delivered in alignment with CPD certification requirements

6.Identify gaps, scope the market and draft proposals for new training content

7.Explore future delivery models to expand reach and scalability

Oureach & Relationship Management

1.Identify prospecting clients and maintain an accurate pipeline of opportunities

2.Proactively identify and represent Behind Closed Doors at networking and outreach events to promote the training offering

3.Communicate regularly with external stakeholders regarding training opportunities, updates and feedback

4.Develop a relationship plan for clients, including an onboarding process, stewardship milestones and identifying opportunities for further partner engagement across the organisation.

Monitoring & Evaluation

1.Maintain accurate records of training activity, attendance, and outcomes, using our database Beacon CRM

2.Work with the Fundraising Manager and Data & Communications Officer to create a new monitoring and evaluation framework for Behind Closed Doors’ training offer

3.Provide quarterly reports on attendee numbers, feedback, and scope for improvement

Administration

1.Maintain and update the ‘Training and Development’ website page content to ensure information is accurate and up to date for new and existing clients

2.Respond to training enquiries from new and existing clients

3.Working with the Admin & Finance Manager to issue client invoices

Other

1.Reflect in your work and be committed to the vision, mission and values of Behind Closed Doors

2.Work within the organisation 's policies and procedures

3.Any other tasks or responsibilities deemed appropriate within the scope of this role to support the organisation

The post will be based in the Behind Closed Doors offices, with hybrid and flexible working arrangements in place. This role may involve occasional evening and weekend working. Time off in Lieu (TOIL) will be provided in these instances.

PERSON SPECIFICATION

Training & Development Coordinator

Please address and evidence in your application how you meet all essential (E), and any desirable (D) criteria.

Skills & Qualifications

Criteria	E	D
Confident working independently and as part of a team	X
Excellent facilitation and presentation skills, able to engage abroad range of learners	X
Proficiency in Microsoft Office	X
Logical and organised with a keen eye for detail and ability tomanage competing priorities	X
Strong organisational and project management skills	X
Understanding of domestic violence/abuse and its impact	X
Working knowledge of GDPR legislation	X
Proficiency in CRM system(S), content creation platforms such asCanva and online ticketing platforms such as Eventbrite		X
Familiarity with digital learning tools, e-learning platforms, andblended learning methods		X
Qualification in training, learning and development, education,or a related field		X
Knowledge of the local training landscape and opportunities fordevelopment of content and client cohorts		X

Experience

Criteria	E	D
Coordinating and delivering training both in-person and online	X
Delivering training or public speaking in public forums, with theability to adapt sessions according to learner need	X
Managing a training offering, including ensuring content isrelevant and in line with legislative changes	X
Working to KPls or income-related objectives	X
Using data dashboards or reporting tools to measure outcomesand drive performance improvement		X
Marketing paid-for services, such as training packages, topotential clients		X
Work within the charity/non-profit sector		X
Working with trauma-informed approaches, particularly withindomestic or sexual abuse contexts		X
Use of Linkedln for engagement and outreach		X

Additional Requirements

Criteria	E	D
Commitment to Behind Closed Doors' vision, mission and values	X
Willingness to undertake training and commitment to continuedlearning and personal development	X
Commitment to equality, diversity and inclusion and working inan anti-discriminatory way	X
Willingness to work occasional evenings and weekends asrequired (time off in lieu provided in these instances)	X
Lived experience or personal connection to Behind Closed Doors'cause		X
Full driving licence and use of a car (with or willingness to obtaininsurance for business use)		X

COULD YOU BE OUR NEW TRAINING & DEVELOPMENT COORDINATOR?

If so, we’d love to hear from you!

To apply for this position, you will need a CV and cover letter. Return both documents by 11.59pm on Monday 29 June via email to info@behind-th closed-doors.org.uk with the reference ‘Training & Development Coordinator’ in the subject line.

Interviews will take place on Thursday 9 July 2026 in person, and will consist th of a brief presentation and competency-based questions.

Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.

For an informal discussion about the role and organisation, please contact Hannah Boyle, Fundraising Manager on info@behind-closed-doors.org.uk.

Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position.