Trainee Financial Resilience Adviser

Apply before 11.59am on 26 July 2026.

Job summary

Salary

£32,700

Location

W2 5ES

Workplace

Hybrid working

Contract

Fixed term contract, until 1 October 2028

Hours per week

35

How to apply

You can check for more information and how to apply.

Interviews will take place on 3 August 2026.

About the role

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high quality, agile advice service that reflects community issues and needs, and our service always puts people first.

Do you share our passion that no one should be left disadvantaged due to a lack of knowledge about their rights and responsibilities?

As a Trainee Financial Resilience Adviser, you will support residents accessing the borough’s Crisis Resilience Fund. You will help clients build long term financial resilience through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping people understand their options and the practical steps they can take to improve their financial wellbeing.

You will need to be an empathetic and confident communicator, able to build trust with clients experiencing crisis, and committed to empowering people to find a positive way forward. You will work holistically with partner agencies and provide advice across a range of enquiry areas, including welfare benefits and money advice. The role also involves supporting vulnerable clients, including acting on their behalf with third parties.

This is a trainee role, and you will receive structured training, supervision and development. Pay will progress to the Adviser/Caseworker band following satisfactory completion of training, probation, and demonstration of the ability to manage cases autonomously to the required standard.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days. While our head office is near Royal Oak station, the role also involves working from community settings across Westminster.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation.

If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process.