Traffic and Transport Operative

Job Description

£12.31 per hour (over 21s)

Zero-hour roles, fixed term until September 2026

We are a growing movement whose mission is to reconnect people with nature and to demonstrate and communicate positive change. We are looking for kind-hearted, positive people who want to play an active role in creating this change together. Are you curious to find out more?

This is an exciting opportunity to be part of an incredible project. As ambassadors for positive environmental action, help us to enhance our guest experience so that they leave site feeling inspired and valued. Support and training will be provided.

You will play a key role in providing an exceptional service by engaging with our visitors, forming a natural rapport and being attentive to their needs. You will have great people skills, be passionate about delivering excellent customer service with good attention to detail and are able to form positive working relationships with colleagues.

Benefits to working at the Eden Project include;

• Training opportunities
• 30 days annual leave (pro rata)
• Employee Discount
• Free entry to Eden and Heligan for family and friends
• Financial wellbeing support – access to 121 sessions with an independent financial advisor
• Access to UNUM platform for wellbeing support
• Free Parking

Interviews will take place on Saturday 28 th February and will consist of group activities as well as individual interviews. 

Job Description                                                     

Job Family Definition

Roles within the Engagement, Learning and Engagement job family focus upon the Eden experience, providing activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.

Role Purpose

To develop skills and inspire you with the Eden passion required to put the guest-first and deliver a world class experience. Responsible for the provision of the Eden Shuttle service, car parking and associated guest experience to actively contribute to the education and enjoyment of guests. To manage traffic efficiently and effectively and make positive first-impressions to guests upon their arrival.

Key Accountabilities

• Responsible for the safety of up to 25 guests whilst they are travelling on the Eden Shuttle service. To work to an efficient traffic management plan that ensures the anticipated visitor numbers are parked quickly and effectively, optimizing the available spaces. Assist other teams within Eden, where transport is required to support events, exhibitions or visitor programmes.

• Greeting each guest with eye contact, a smile and ‘hello’, and maximizing opportunities for conversation, you will champion inclusivity and accessibility. You will have a clear understanding of Eden’s aims and ethos, site layout and highlights, and will actively engage and interact with our guests.

• Work with leadership and colleagues in ensuring that areas of work are always clean and tidy. Putting yourself in the guests’ shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests’ expectations are not being met.

• Aim to understand and assist every guest with their H&S and welfare in mind, ensuring that concerns and problems are dealt with swiftly and appropriately. Responsible for the daily safety user checks of the Shuttles and for the safe operation of these services at all times.

• Work with leadership and colleagues ensuring that everyone supports each other seamlessly and that the best possible guest experience is delivered; from arrival to departure. Variety is at the heart of the role and with the appropriate training and support you may be required to work in the stewards, retail and admissions, hospitality and events teams, and according to business need.

Demands of the Role

Education & qualifications

The role holder will be required to hold a full UK driving license. Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable.

Knowledge & skills

Minimum of 1 years’ experience in a driving role. Strong character, team player and a ‘can do’ attitude. ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own, basic vehicle fault finding, problem solving, supported by a good level of interpersonal skills. Chapter 8 training is desirable.

Decision- making

Make day to day decisions with the Team Supervisor in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager.

Resourcefulness

Self-motivated with the ability to work on your own and as a team to tackle challenges head on with a positive, can-do attitude. Collaborates with colleagues and the Team Leader to devise innovative and creative ways to improve the Eden Shuttle and Car Parking services to enhance these aspects of the guest experience.

People & asset management

Assists less experienced staff and trainees providing on-the-job training and coaching as required. A shared responsibility for the basic care, cleanliness and daily routine maintenance of the Eden Shuttle and minibus.

Communication & Guest experience

The job holder will regularly be required to engage, communicate and interact with guests. Communicate well at all levels with the ability to feed back to the Team when needed. Positively champions and promotes the guest experience through all aspects of your role. Provides the highest level of support to the team.

Operational environment

The role holder will be working outside in all weathers with long periods of standing amongst constant moving traffic. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings.

Job Details

• Job Family
• Visitor Services

• Pay Type
• Hourly