Together Through Homelessness Coordinator

Are you an animal lover who is passionate about helping pet owners experiencing homelessness?

We’re looking for a Together Through Homelessness Coordinator, who is responsible for the smooth coordination of our veterinary scheme, which provides free veterinary treatment for dogs whose owners are experiencing or at risk of homelessness.

What does this role do?

 Deal with and respond to telephone and email queries to the Vet Scheme from external stakeholders, including but not limited to: 

• liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme,
• supporting dog owners registered on our Vet Scheme with additional queries about their dogs’ veterinary treatment and signpost them onto other support services where necessary

 Carry out key processes to aid the efficient running of the Vet Scheme, including but not limited to: 

• processing veterinary card applications through our internal database and assisting homelessness services to make online applications via our Together Through Homelessness website including renewals of veterinary cards,
• liaising with our internal Veterinary team to discuss complex veterinary cases for dogs being supported through the Vet Scheme, including making decisions about veterinary treatment whilst considering key factors

 Work closely with the Team Leader to ensure that all administration processes are completed efficiently: 

• respond to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme

 Work with the Team Leader and Pets and Housing Manager to provide information for internal and external use including: 

• identify and interview Vet Scheme clients and other key stakeholders in order to develop sensitive, empathetic, and powerful case studies for use across our Philanthropy, Corporate and Trusts work as well as for our comms work

Could this be you?

• Experience of supporting people in vulnerable situations or personal crisis. Significant experience in a previous customer service role, including experience in dealing with challenging phone calls.
• Ability to work in a busy environment and to prioritise own workload.
• Ability to deal with and resolve complex cases in a sensitive and empathetic manner.
• Understanding of the importance of building trust with people experiencing homelessness.
• Excellent interpersonal skills and the ability to communicate effectively with a wide selection of stakeholders.
• Approachable and confident communicator, with the ability to adapt communication for different audiences, particularly when dealing with challenging situations.

Interviews will be provisionally held on 20th July 2026.

Please note this role is for 21 hours over Wednesday, Thursday and Friday.

Please note this role is for 21 hours over Wednesday, Thursday and Friday.

About Dogs Trust

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To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at jobs@dogstrust.org.uk. We're here to support you every step of the way.