Ticketing and Sales Assistant (12 Month FTC)

Job Description

Role Summary

As Ticketing and Sales Assistant, you'll be at the heart of our audience experience, delivering exceptional customer service while driving sales and supporting essential Box Office operations. You'll promote our brand, reflecting our mission, vision, and values with everything you do.

Working with our ticketing system, Spektrix, you'll manage customer accounts, bookings, and payments with accuracy and care, ensuring every interaction is smooth and seamless. Your excellent communication skills will shine as you support customers, agents, producers, company members, and colleagues across in-person, telephone, and email enquiries. You'll also play a key role in safeguarding customer data, handling payment information responsibly and in line with our data security procedures.

This is a dynamic role where no two days are the same, perfect for someone who loves helping people, thrives in a fast-paced environment, and enjoys being part of a vibrant team.

For more information, please download our recruitment pack below.

How to apply

To apply, please send your CV, along with a covering letter detailing:

• Why you're interested in this role
• The key skills and experience you would bring to the position

Email your application to Emily Jeeves, Head of Marketing and Communications, on ejeeves@bog.org.uk.

If you would like to find out more about the role before applying, please contact Rebekah Powell, Ticketing and Sales Manager, on rpowell@boh.org.uk for an informal conversation.

Thank you for your interest. We look forward to receiving your application!