Tenancy Sustainment Officer

Tenancy Sustainment Officer

locations

Head Office North

time type

Part time

posted on

Posted Today

job requisition id

JR013034

Tenancy Sustainment Officer

Location: Field Based across Co. Durham and Northeast regionWorking Hours: 18.5 HoursContract Type: Permanent

Salary: £25,877.80 - £34,240.03

*Please note this roles required a valid Driving Licence and access to your own Vehicle.

About Waythrough 

Make a real difference in your community 

As a Tenancy Sustainment Officer, you’ll deliver tailored housing-related support while working closely with internal teams and external partners to ensure tenants live safely and independently.

You’ll take a proactive, person-centred approach, helping individuals overcome barriers, manage their tenancies, and move towards long-term stability.

Key responsibilities

Tenant support & engagement

• Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs)
• Support tenants with complex needs to maintain independent living
• Carry out and review risk assessments regularly
• Help tenants access health, housing, welfare and support services

Housing management support

• Assist with rent arrears, benefits claims, and financial wellbeing
• Support the management of anti-social behaviour and tenancy issues
• Respond to tenancy abandonment and property-related issues
• Ensure properties are safe, secure, and maintained in line with standards

Partnership working

• Work closely with local authorities and external agencies to provide holistic support
• Attend multi-agency meetings and contribute to coordinated care plans
• Build strong relationships with community organisations and services

Compliance & administration

• Maintain accurate records and use internal systems effectively
• Ensure compliance with regulatory and safeguarding requirements
• Coordinate essential safety checks (gas, electrical etc.)

What we’re looking for

• Strong interpersonal and communication skills
• Ability to manage a varied workload and respond to changing priorities
• Confidence using IT systems and Microsoft Office
• Ability to write clear, accurate reports
• A proactive, solution-focused approach
• Commitment to maintaining professional boundaries and safeguarding

For Full Job Description Please Click Here

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: