Tenancy Support & Financial Wellbeing Project Worker

Job title

Tenancy Support & Financial Wellbeing Project Worker.

Responsible to

Senior Tenancy Support Officer

Role Summary

As a member of Wintercomfort’s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy
Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort’s specialist range of 1:1
Pre and Post  Tenancy  Support, implementing proactive, holistic  strategies  designed to  prevent  people  from losing
their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability,
aimed at empowering  Service Users to move out of the spiral of homelessness and back into mainstream  society,
preventing homelessness and foster financial inclusion.

Key Responsibilities

To provide emotional and practical support and assistance to prepare and assist Service Users to
move into accommodation once a placement is confirmed, working with internal and external
colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide
outreach and support services in person, occasionally in exceptional circumstances this could include
in their own home when accompanied with external partners also includes via text, email, telephone
and video calls.

To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer
to ensure Service Users access the most suitable housing pathway for their individual needs. To take
the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are
registered and supported on Homelink.

To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and
debt and improving overall financial stability – including, signposting, budgeting, welfare benefits
checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering
guidance and support to enable Service Users to maintain their own homes, aiming to prevent
eviction and enhance quality of life.

To provide on-going long term tenancy support to Service Users moving into independent living, this
includes private rental housing or alternative housing pathways without any on site support. To assist
with hand over post tenancy support to accommodation providers at a suitable point in the Service
User support pathway, with the aim of enabling long-term independence.

To ensure all Service Users have access to external grants and any available funding to support their
individual needs to maintain their accommodation. Signposting and assisting with applications for
funding to assist people moving into accommodation are supported with the appropriate items: floor
coverings, white goods, basic furniture and home furnishings.

To support residents to keep their current homes, including mediation with landlords, accessing legal
support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support

JD – Tenancy Support &
Financial Wellbeing Project
Worker

Reviewed by Sarah Taylor

Date: April 2026

towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems.

To ensure that accurate records are kept, documenting the support services provided to
Wintercomfort’s service users onto the Salesforce/Inform system. Ensuring that record keeping meets
the requirements of internal and external monitoring of outcomes, assisting with reports and case
studies to the fundraising team.

Note - this is not an exhaustive list, and you may be required to perform other reasonable duties as
assigned by the Senior Tenancy Support Officer, Services Manager and/or CEO.

JD – Tenancy Support &
Financial Wellbeing Project
Worker

Reviewed by Sarah Taylor

Date: April 2026

Person Specification

Criteria

Experience

Skills

Description

Essential or Desirable

Previous experience of support work that effectively
engages individuals with opportunities for self-
development.

Experience of supporting vulnerable people with complex
support needs to make positive changes in their lives.

An understanding and the ability to deliver guidance and
support to individuals facing challenges like substance
misuse, mental health and issues associated with social
exclusion.

Experience of professional etiquette, balancing authentic
communication with the necessary respect for service
users, colleagues and company standards

Knowledge of local volunteering and informal learning
opportunities.
Knowledge of local services for homeless and vulnerably
housed people.

Experience in housing, welfare benefits, budgeting, debt
reduction strategies, income maximisation, practical
knowledge in helping individuals apply for charitable
grants or emergency financial assistance.

Experience acting as an advocate, with empathetic
listening, communication & negotiation skills and the
ability to stay calm and solve problems in high-pressure
situations.

Effective IT skills including Word, Excel & Outlook
Strong verbal and written communication skills.
Strong co-ordination and organisational skills.

A constructive, flexible and positive approach towards
working with vulnerable excluded people.Willingness and
ability to work flexible hours including weekends as and
when needed.

E

E

E

E

D

D

D

D

E
E
E

D

JD – Tenancy Support &
Financial Wellbeing Project
Worker

Reviewed by Sarah Taylor

Date: April 2026

Terms and Conditions

Location

Overstream House or at other locations within Cambridge

Working pattern

5 days per week

Hours of work

37.5 per week

Salary

£28,000

Length of
appointment

4.5-year fixed term as this post is funded by the National Lottery.

Probation period

3 months

Annual leave

25 days plus Bank Holidays (pro-rata for part time posts)

Pension eligibility

Yes

Screening Check Requirements

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for
us. If you do not have the right to work in the UK already, any offer of employment we make to you will be
conditional upon you gaining it. We will ask to see original paperwork confirming your right to work in the UK.

This role requires an enhanced Disclosure and Barring Service (DBS) check. Any offer of employment we make to you
will be conditional upon the satisfactory completion of this check; whether an outcome is satisfactory will be
determined by Wintercomfort for the homeless.

General Information

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of
homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to
long term help in identifying and dealing with the problems which are undermining their stability, and
enabling them to engage with education, employment and specialist health services.  National statistics
rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.

For further information about us please visit www.wintercomfort.org.uk

JD – Tenancy Support &
Financial Wellbeing Project
Worker

Reviewed by Sarah Taylor

Date: April 2026

What can Wintercomfort offer?

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that
it's our people who have helped us to become a well-respected charity that helps to make a positive change to
homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge
by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find
that we offer:

  Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and

free counselling and clinical supervision.

  A supported work environment - You will receive a comprehensive induction, and you will have a probation
period to provide a supportive framework for reviewing your progress and discussing your training and
development needs. You will be expected to have developed the skills to fulfil all role requirements within this
period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that
your performance can be measured against these.

  Training- We recognise the importance of having a motivated and effective staff team. We offer on-going

training to support you in your role.

Equality of Opportunity at Wintercomfort

We are committed to a proactive approach to equality, which includes supporting and encouraging all
underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based
on personal merit and an objective assessment against the criteria required for the post. We do not treat job
applicants or members of staff less favourably than one another on the grounds of sex (including gender
reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status),
sexual orientation, religion, age or socio-economic factors.

Job Description Review

From time to time, this job description will be reviewed in line with the requirements of the work and organisational
development. The post holder will have full opportunity to discuss this and be active in any changes and
developments.

JD – Tenancy Support &
Financial Wellbeing Project
Worker

Reviewed by Sarah Taylor

Date: April 2026