Telephone and Digital Adviser

Telephone and Digital Adviser

“Just knowing you’ve helped to ease someone’s mind can be so fulfilling” is how our Telephone and Digital Adviser’s feel about their role.

They are a first point of contact for someone reaching out to us for help. You will be assessing what they may need, identifying what the issues are, helping them directly or drawing on specialist help from within our service. You will provide information and advice to clients over the telephone and via digital channels ensuring all quality monitoring requirements are met. At Citizens Advice Northumberland we offer free and confidential advice giving people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

As a result of additional funding, we are looking for someone who has a passion working with people, helping them through challenging situations with a willingness to train and learn on the job. Full training is provided that will lead to qualifications in Advice Quality Standards.

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• Northumberland Community Bank payroll savings scheme
• Enrolment in the Company Pension Scheme
• Flexible working conditions (level of flexibility will depend on the service and role)

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.

Vacancy Details

Job Title:  Telephone and Digital Assessor

Salary:  £24,969 – £26,618 depending on previous experience in an advice setting 

Hours:  As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer up to 37 hours a week.

Location:  Ashington

Closing date:  9.00am Monday 13 April 2026

Interview date:  20/21 April 2026

To find out more about the role contact:

E:  recruitment@citizensadvicenorthumberland.org.uk

T: 01670 618008