Telephone Adviser

Apply before midday on 26 June 2026.

Job summary

Salary

£26,394 to £28,001 per annum (pro-rata for part-time personnel) dependent on experience

Location

Somerset

Workplace

Hybrid working

Contract

Permanent

Working pattern

Flexible

Hours per week

30 to 37.5

How to apply

You can check for more information and how to apply.

Interviews will take place on 1 July 2026.

About the role

Are you an excellent communicator with a passion for helping others?

As part of our Early Help and Prevention team, our Telephone Advisers provide high-quality advice to clients across the county or a wide range of topics.

You will be compassionate and take a person-centred approach to your work, adapting to the needs of each individual client.

You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills.

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.

We will provide training so you gain the knowledge needed to excel in this role. Find out more in the Telephone Adviser job pack on our website.

Email address that candidates can contact for more information: HRandResources@CASomerset.org.uk

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