Technology Operations Manager

Technology Operations
Manager

Role Description and Recruitment Pack

Contents

Contents ......................................................................................................................................... 2

Role overview ................................................................................................................................. 3

Why this position is important to us ........................................................................................... 3

The impact you will have in this role .......................................................................................... 3

Welcome to Stewardship .......................................................................................................... 3

Our vision, mission and values .................................................................................................. 4

Job detail ........................................................................................................................................ 5

Main responsibilities .................................................................................................................. 5

It’s all about you… .................................................................................................................... 6

Desired skills and experience ......................................................................................................... 7

Working for Stewardship ................................................................................................................ 8

How to apply for this role ................................................................................................................ 9

2

Role overview

Title:

Hours:

Technology Operations Manager

35 hours per week

Contract:

Permanent

Location:

1 Lamb’s Passage, London, EC1Y 8AB
There is some flexibility to work remotely, although you must be able to
work in the office at least one day per week, or as the organisation requires.

Reports to:

Head of Environments, Platforms and IT Security

Salary:

£65,000 per annum

Closing Date:  9am Monday 27th April 2026  Applications will be considered as they are

received and therefore early applications are encouraged.

Why this position is important to us

Technology operations enable our mission every day. As Stewardship serves more churches,
charities, Christian workers and donors, expectations on our core technology foundations (devices,
collaboration tools, identity, and underlying platforms) keep rising. The Technology Operations
Manager ensures those foundations are reliable, secure and simple to use by leading our End-User
Computing and Systems Administration teams to resolve issues quickly and keep platforms
up-to-date, secure and reliable. The role strengthens our security posture and resilience by
embedding practical controls and disciplined lifecycle management. When technology operations run
well, every team can focus on serving the Kingdom - free from technology friction, confident that the
systems they rely on will perform.

The impact you will have in this role

The Technology Operations Manager will provide steady, assured management of day-to-day
technology operations, encompassing end-user computing and core platform administration, ensuring
a consistently stable and well-managed IT environment. Building on an established and trusted
foundation, the role will set clear ownership and healthy rhythms, embed dependable, SLA-backed
processes, delivering reliable, secure, and well-governed services to colleagues.

Through disciplined service management practices, comprehensive monitoring, proactive patching,
and resilient continuity planning, the Technology Operations Manager will maintain the health,
security, and performance of the technology estate, enabling planned improvements to land smoothly
and predictably.

This role is fundamental to operational excellence: ensuring the stability and integrity of current
systems, upholding strong security and governance standards, and providing the confidence required
for the wider organisation to accelerate modernisation efforts without introducing undue operational
risk.

3

Stewardship is a mid-sized, multi-service charity with 120 staff. Technology underpins all core
operations and is architected as a hybrid environment, combining an on-premises infrastructure of
over 100 servers, a Microsoft Azure platform comprising 600+ resources across multiple
environments, Microsoft 365, and a range of business-critical SaaS platforms. This creates a
technology landscape that is both operationally complex and business-critical.

You will operate as a critical counterpart to adjacent Site Reliability Engineering, Data and Insights,
and Digital Product technology teams, ensuring a clear delineation between operational stability and
change delivery, establishing support models, operational readiness, and ongoing run capabilities.

Welcome to Stewardship

Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to
faithfully steward their personal, professional or ministry resources for God's glory. Founded over a
century ago by a small group of Christians who partnered to facilitate financial support for Christian
ministries, today we help over 30,000 people experience the joy of generosity, giving more than £100
million each year in support of over 6,000 charities, 4,000 churches and 2,000 Christian workers.

Our vision, mission and values

Our vision is a thriving Kingdom economy where God's people steward resources generously to
advance the Gospel. We help Christians be the best stewards of the resources God gives them.

Our four core values underpin all the work we do at Stewardship:

To find out more
about Stewardship,
please view our
short video clip

4

Job detail

Main responsibilities include, but not limited to:

Lead and Develop the Technology Operations Team

•  Lead the End User Computing and Systems Administration teams, developing technical

capability and service quality, while promoting team well-being.

•  Allocate workload across the team, providing technical support and guidance as needed,

alongside appropriate prioritisation to manage team capacity.

•  Foster a collaborative, service-focused culture and provide escalation leadership during

operational or service incidents.

Ensure Reliable, Secure and Well-Managed Technology Platforms

•  Manage daily operations of core platforms (end-user devices, collaboration tools, servers,
networks, Azure and co-location environments) to ensure availability, performance and
reliability. This will require the role holder to ‘roll up their sleeves’ when required and work
alongside other team members.

•  Ensure patching, upgrades, backups, monitoring and system lifecycle processes are

consistently executed and well-documented.

•  Lead proactive monitoring, incident response and root-cause analysis to protect service

continuity.

•  Be willing and able to travel to colocation datacentre in Reading, approximately once per

month, with occasional short-notice travel to support incident response where these cannot be
resolved remotely. This may be required both in and out of normal office hours to support
business-critical systems.

Manage Technology Risk and Cyber Security

•  Responsibility for adhering to cyber-security controls, including endpoint protection, identity

security, threat analytics, vulnerability management and security monitoring.

•  Promote cyber-security awareness and champion compliance with GDPR, PCI-DSS, audit

requirements and internal control frameworks.

•  Maintain operational readiness for business continuity and disaster recovery, including

RTO/RPO requirements and recovery testing.

Deliver Operational Excellence and Continuous Improvement

•  Define and embed best-practice operational and technical standards that improve efficiency,

reliability and service quality.

•  Enhance processes, documentation and operational workflows, adopting ITIL-aligned

practices where appropriate.

•  Collaborate with SRE, Product and Enterprise Applications functions to ensure operational

readiness for new releases, cloud adoption and system changes.

•  Support the safe adoption of modern cloud services, including Microsoft 365 E5 capabilities

and Azure-native platforms.

5

Other responsibilities

•  Any other tasks as required by the Head of Environments, Platforms & IT Security, including

acting as a delegate when required.

It’s all about you…

We recognise that to be great at your role, there are certain characteristics that are important and
others that enable a good fit within our existing team and culture.

You should:

•  Be steady, dependable and bring a calming presence, especially when systems or people are

under pressure.

•  Take genuine pride in excellence, setting high standards for yourself and your team, and

encouraging others to rise to them.

•  Think clearly and analytically, approaching problems with curiosity, structure and good

judgement.

•  Communicate clearly, helping others feel informed, supported and confident - regardless of

their technical background.

•  Build strong, trusting relationships, working collaboratively with colleagues across the

organisation and valuing the contribution each person makes.

•  Be proactive and future-minded, always looking ahead to what needs to change, evolve or be

strengthened to support the organisation’s mission.

•  Lead with care, developing, encouraging and supporting your team so that they are equipped,

motivated and thriving in their roles.

•  Hold a genuine desire to serve, removing friction for others and ensuring they can do their best

work because of the foundations you help create.

•  Be a practising Christian and be able to clearly demonstrate a personal commitment to the

mission, principles, values and practices contained in our Ethos Statement. You should also

be able to demonstrate enthusiasm for the Christian purposes of the organisation and a

readiness to support and contribute to its ethos.

6

Desired skills and experience

Skills and experience

Essential  Desirable

You have demonstrable experience in an operational technology role, typically 5+ years, or
equivalent relevant education.

Your experience demonstrates that you are highly capable in diagnosing and resolving
technical issues, applying structured thinking to identify root causes and implement clear,
long-term solutions.

You have a solid understanding of cybersecurity principles, applying them thoughtfully to
protect systems, data and colleagues.

You have a good working knowledge of networking fundamentals, including routing, switching,
VLANs and firewalls, enabling you to oversee and support a resilient infrastructure.

You are experienced in supporting Microsoft Windows environments spanning on-premises,
cloud and hybrid configurations, with hands-on experience of core technologies such as SQL
Server and Exchange, and work confidently within a Microsoft-centric ecosystem.

You are familiar with service management frameworks such as ITIL, and you value structured,
reliable processes that support consistent service delivery.

You have experience working in hybrid teams and environments, and you ensure that
colleagues receive the same high-quality support regardless of where they are based.

You possess strong analytical and communication skills, able to translate technical issues
clearly and build trust with both technical and non-technical colleagues.

You have a solid understanding of regulations, standards and compliance requirements
relevant to technology operations in UK organisations.

Experience with Azure, with exposure to reliability, security controls and operational best
practices within Microsoft-centric cloud environments.

Understanding of DevOps or DevSecOps practices, including Infrastructure as Code and
CI/CD pipelines.

Experience proactively monitoring live services, identifying improvements and reducing
operational toil.

Current or previous experience of leading an IT Operations Team

You are willing and able to travel to the co-location datacentre in Reading approximately once
per month, plus occasional short notice travel to support incident response, both in and out of
normal office hours to support business‑critical systems.

You have the Right to Work in the UK (we do not offer sponsorship arrangements).

You will meet our Occupational Requirement to be a practising Christian as an active member
of a local church and be able to clearly demonstrate a personal commitment to the mission,
principles, values and practices contained in our Ethos Statement.

7

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

Working for Stewardship

Q. What are the usual working hours?

A. Stewardship’s normal office hours are 9am to 5pm, Monday to Friday, but you may be required to work
flexibly between 8am and 6pm to meet organisational needs. The role also includes a one week in every three
on-call rota for incident response, as well as occasional out-of-hours working to support planned maintenance
activities.

Q. How much Annual Leave do you offer?

A. All full-time employees receive 27 days Annual Leave, and 8 days bank holiday leave.

Q. What are the pension arrangements?

A. Stewardship offers a generous pension contribution; the equivalent of 10% of your gross annual salary into a
group personal pension scheme (applicable after 3 months service). A salary sacrifice scheme for personal
contributions is also available.

Q. Is it possible to work from home?

A. Yes, this is a hybrid working role. We would expect you to be available to work in our London office
approximately once a week or more frequently as business needs require it.

 Q. What staff benefits do you offer?

A. Once probation has been passed, there are number of benefits available to staff:

•  Subsidised exercise membership
•  Hybrid and flexible working options
•  Contribution to your charitable giving account
•  Generous leave allowances
•  Long service awards
•  Participation in the Cycle to Work Scheme
•  Death in Service benefit (4x annual salary)
•  Option to join a Health Cash Plan
Interest-free season ticket loan
•

8

How to apply for this role

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational
Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The
successful applicant will be expected to be a practising Christian and to clearly
demonstrate a personal commitment to the mission, principles, values and practices
contained in our Ethos Statement, by:

•  Active membership of local church congregation.
•  An understanding of the faith aspects of the work of Christian charities,
including the preparedness to pray with colleagues, where appropriate.

How to apply for this position

You can apply online for this role at www.stewardship.org.uk/about-us/careers

Please remember to also upload a copy of your C.V. along with a covering letter that
demonstrates what you would bring to this role, to Stewardship and how you fulfil the
Occupational Requirement.

Contact us

For any questions or to arrange an informal conversation about this role, please
contact Joan Gray, our People, Culture & Place Administrator, on:

Telephone:

020 8502 5600, Extension 307

Email:

careers@stewardship.org.uk

Stewardship
1 Lamb’s Passage, London EC1Y 8AB

020 8502 5600
careers@stewardship.org.uk
stewardship.org.uk

Stewardship is the operating name of Stewardship Services (UKET) Limited, a registered charity no. 234714,
registered in England & Wales, and a company limited by guarantee no. 90305, registered in England & Wales.
© Stewardship 2021

9