Job Description
TEAM MANAGER
Hours per week: 37 hours (5 days over 7)
Contract type: Permanent
Location: Glasgow
Reports to: Team Manager with Additional Responsibilities
Line Management Responsibility: Yes
Financial Accountability: Medium
Job Summary
Overall, the focus of the Team Manager is to lead and develop a team of professional individuals to be accountable, responsible to take managed risk in order to meet the needs of the young people, their families/carers and service funders from entry through transitions to exit, ensuring outcomes are evidenced and recorded on our Management Information System.
Key Responsibilities
The key responsibilities of the Team Manager include, but are not limited to:
Service delivery
Managing service delivery to maximise capacity and ensure compliance with contract specifications and in line with professional and organisational standards, whilst also evidencing support to YP through transitions beyond Includem.
Maintaining a YP focus in relation to services delivered by ensuring best outcomes are achieved and recorded for young people. This includes having an overview of referral priorities, and subsequent support planning, risk assessment, use of A Better Life and the disengagement process in line with SHANARRI indicators.
To ensure the referral routes into Includem meet the organisational purpose and ensure the service delivery remains focused on young people with increased risk of vulnerability, harm and exclusion.
Actively participate in helpline service and management back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.
Staff
Proactively manage individuals and teams and be accountable for:-
Levels of performance of individuals and team
Effective use of the Policies, Procedures and Standards to ensure professional workforce
Transparency and accountability re decision making
Quality of PMDR & supervision provided to all staff
Ensuring a safe working environment through effective risk enablement
Demonstrate leadership and vision for staff team by:-
Create shared understanding and vision re strategic objectives
Role model appropriate practice standards and professional boundaries
Adopts a learning culture with team building, team training & team development sessions being evident to increase professional practice
Recognition of how dispersed leadership at all levels increase individual capability and evidences better impact for young people and their families/carers
Working collaboratively and effectively with all functional supports & other service staff across the organisation
Resources
Managing staff resources & deployment in an effective, efficient and ethical manner, including:
Understanding costs
Managing sickness & absence
• Monitoring staff activity
Succession Planning
Ensure auditing and effective management of staff resources in relation to:
• Petty Cash
• Mileage
• Deployment activities in relation to YP support planning.
Ability to recognise individual strengths and development areas and actively takes responsibility for continued professional development of self and others.
Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working
Demonstrate positive leadership that is accountable, positively role models and leads by example.
Ensure evaluation of Includem service is happening at all levels and that information is actively recorded and utilised to promote and develop services internally and externally
Influence
Ensure self-presentation is professional, credible, accurate and accountable in external and internal operational relationships in order to:
Ensure more positive outcomes for children, young people and families
Ensure effective transitions are achieved for children and young people to sustain successful independence beyond Includem
Articulate and endorse the Includem framework of intervention and full range of services available
Make a useful contribution to wider strategic/policy agenda internally and externally as necessary
Actively uses the full range of information resources in relation to Includem’s Management Information Systems (MAPS) & reporting frameworks to demonstrate effective tracking and recording of YP outcomes from referral through transition to exit.
Quality Assurance
Ensures quality of work is apparent through effective support planning and into transitions.
Demonstrates quality of work is tracked and monitored through effective supervision.
Evidences that practice is meeting Includem standards, Policies & Procedures, National Standards and is producing positive outcomes for Children, young people and families through auditing and measurement processes.
Ensures Key Performance indicators (KPIs) are effectively delivered, with particular emphasis on feedback from Children, Young People and families and transform these into improvements to service/performance.
Resolves complaint at the earliest opportunity.
Person Specification
| Category | Essential Job Requirements | Desirable Job Requirements | Method of Assessment | |
| Technical Skills, Knowledge, and Experience | Experience of managing/supervising ● professional individuals delivering high quality services that are outcomes focused and professional in line with National and Organisational Standards | Understanding of Includem work and profile and how this fits with supporting the most vulnerable, high tariff, young people to achieve more social included futures | Application process Group stage interview | |
| Understands the need to maximise all service delivery resources efficiently and effectively to meet the needs of people who use services and their families/carers. | Understands the importance of dispersed leadership and how this can positively influence behaviours that inspires and motivate others to make a real difference in service delivery Can make the direct links between a | Individual interview | ||
| Proven skills in influencing, communication and working collaboratively with internal and external colleagues, building professional networks to enhance organisational profile | positive learning and how reflective practice builds workforce capacity where accountability and responsibility enables people to feel valued | |||
| Knowledge of children and young people policies/ legislation and frameworks of support in a day to day operational sense and can | ||||
| demonstrate how outcomes focused support to young people and their families/carers can make a difference | ||||
| Ability to evidence personal drive, innovation, confidence and commitment to engage others, especiall in change | ||||
| management initiatives Resilient with flexibility and adaptability with ability to self- manage and work on own initiative. | ||||
| Puts risk enablement at the heart of decision making. | ||||
| Education / Qualifications | Care, Community Work, or related profession | Educated to degree level with relevant qualification(s) in Social Work, Social | Relevant Post Graduate Qualification or equivalent | Application process |
| Group stage linterview | ||||
| Other Requirements [soft skills e.g. | Ability to drive and have access to own vehicle for work purposes | Individual interview Application process | ||
| Group stage | ||||
| communication/ organisational skills etc | interview | |||
| Individual interview |
Acknowledgement:
This job description is an overview of the duties, responsibilities, and requirements of the position. You may be required to perform other duties throughout your employment at the reasonable request of your line manager.
I acknowledge that I have read and understood the job requirements, responsibilities, and expectations outlined in the job description.
| Employee Name | Employee Signature | Date | ||
| Line Manager Name | Line Manager Signature | Date |