Everyone deserves a safe place to call home.
Company Limited by Guarantee num ber 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Team Manager
Delegated Authority: Level 7
Team: Lewisham Vulnerable Adults Accommodation Service
Responsible to: Service Manager
Responsible for: Frontline Staff
Job purpose
People experiencing multiple disadvantage need services that can remain steady, skilled and purposeful when the work is complex, risk is high and progress is not always linear.
The Team Manager supports the effective leadership of Lewisham Vulnerable Adults Accommodation Service, helping to ensure it provides safe accommodation and high-quality support for adults whose lives may be affected by rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services.
Working alongside the Service Manager, the postholder helps turn SHP’s values, contractual commitments and practice frameworks into a consistent and compassionate service offer. This includes supporting a staff team to work in a way that is trauma-informed, strengths-based and recovery-focused, while maintaining clear standards around safety, accountability, housing management, safeguarding and service performance.
The role is central to creating a service culture where clients are not written off, staff are wellsupported, risk is managed thoughtfully, and accommodation becomes a platform for stability, confidence and move-on. Through strong team leadership, effective partnership working and a commitment to continuous improvement, the Team Manager helps ensure the service remains responsive to the needs of clients, commissioners and the wider Lewisham pathway.
Key accountabilities
Service leadership and delivery
Support the Service Manager to lead the day-to-day delivery of Lewisham Vulnerable Adults Accommodation Service, ensuring a safe, consistent and high-quality service for clients.
Ensure support is trauma-informed, strengths-based, recovery-focused and responsive to the needs of people experiencing multiple disadvantage.
Maintain clear standards across assessment, support planning, risk management, keywork, case recording and client outcomes.
Deputise for the Service Manager when required, supporting operational decision-making and service continuity.
People and practice management
Line manages frontline staff, volunteers and peer mentors, providing regular supervision, guidance, feedback and support.
Support staff to work confidently with complexity, including mental ill-health, substance use, rough sleeping, offending, antisocial behaviour and high levels of presenting risk.
Contribute to recruitment, induction, rota planning, absence management and staff development in line with SHP policies.
Address performance, conduct, practice or communication concerns promptly, fairly and in line with organisational procedures.
Safeguarding, risk and housing management
Ensure safeguarding concerns are identified, reported and responded to in line with SHP policy and local procedures.
Oversee effective risk management across the service, ensuring risk assessments and safety plans are accurate, proportionate and regularly reviewed.
Ensure the accommodation is well-managed, safe and maintained to a good standard, with housing management issues identified and escalated appropriately.
Support staff to manage licence agreements, rent collection, arrears, voids, health and safety checks, repairs reporting and other housing management responsibilities.
Pathway, move-on and partnership working
Oversee referrals, assessments and service access, ensuring decisions are timely, fair and aligned with service criteria and contractual requirements.
Monitor occupancy, void turnaround and move-on planning to support effective service utilisation and client progression.
Build strong working relationships with Lewisham’s Vulnerable Adults Pathway, commissioners, statutory services, housing providers and community partners.
Represent the service at relevant meetings and promote joined up working that improves outcomes for clients.
Quality, compliance and resources
Support the Service Manager to monitor service performance, contractual targets, organisational KPIs and quality standards.
Ensure client records, support plans, risk assessments, incidents and outcomes are recorded accurately and within agreed timescales.
Contribute to audits, reporting, service reviews and continuous improvement activity.
Ensure staff follow SHP procedures relating to finance, petty cash, banking, client money, information security and data protection.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Experience of staff supervision, team coordination or service management within a supported housing, homelessness, health, social care or related setting.
Strong understanding of the needs of adults experiencing multiple disadvantage, including mental ill-health, substance use, rough sleeping, offending, trauma and social exclusion.
Knowledge of strengths-based, trauma-informed and recovery-focused practice, including harm minimisation, stages of change and psychologically informed approaches.
Understanding of safeguarding, risk management and safe working practices when supporting people with complex and changing needs.
Understanding of housing management responsibilities, including licence agreements, excluded licence agreements, assured shorthold tenancies, rent collection, arrears and void management.
Experience of working with internal and external partners, including statutory services, commissioners, housing providers and specialist support agencies.
Skills and Abilities
Ability to lead, motivate and develop staff, volunteers and peer mentors to deliver a consistent, high-quality and person-centred service.
Ability to respond calmly, safely and effectively to crisis, conflict, incidents and complex risk.
Ability to support staff to manage challenging situations with clear boundaries, professional curiosity and a client-centred approach.
Strong communication and relationship-building skills, with the ability to work confidently with clients, colleagues, managers and external partners.
Good written, numeracy and analytical skills, with the ability to contribute to reports, monitor performance, review information and support budget oversight.
Ability to balance compassion with accountability, maintaining clear standards around practice, recording, compliance, safeguarding and service delivery.