Everyone deserves a safe place to call home.

Company Limited by Guarantee num ber 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

Job title: Team Manager

Delegated Authority: Level 7

Team: Camden Rough Sleeping Outreach Service

Responsible to: Service Manager

Responsible for: Frontline staff

Job purpose

The Team Manager plays a key role in shaping a service that responds to rough sleeping with consistency, compassion and purpose. This role exists to lead a team that does not walk past people on the streets, but meets them where they are, builds trust over time and supports them to move towards safety and stability.

At its core, this role is about creating the conditions for change. You will lead a multidisciplinary team to deliver a coordinated, No Wrong Door response, ensuring people are supported through services rather than passed between them. Your leadership will help people who may have experienced trauma, exclusion or repeated service contact feel seen, respected and able to take steps away from rough sleeping.

Through visible, values-led leadership, you will shape a service that is psychologically informed, trauma-informed and grounded in strong relationships. You will create a team culture that is reflective, accountable and resilient, where staff feel supported to navigate complex work while maintaining high standards.

This role contributes directly to Camden’s wider ambition to end rough sleeping, strengthening partnerships and ensuring the service remains responsive, effective and focused on achieving meaningful outcomes for clients.

Key accountabilities

Operational leadership and service delivery

• Lead a defined area of the outreach service, ensuring a consistent, safe and responsive approach to supporting people sleeping rough or at risk.

• Plan and coordinate rotas and staff deployment to meet changing demand, maintaining visibility across outreach activity, hotspots and hub-based work.

• Oversee referral, triage and allocation processes to ensure people are engaged quickly and supported to move from the streets into accommodation and appropriate pathways without unnecessary delay.

• Maintain oversight of emerging risks, patterns of rough sleeping and local pressures, working with other managers to shape a coordinated and timely response.

• Work with partners to plan and deliver Camden’s Severe Weather Emergency Protocol (SWEP), ensuring a swift, coordinated response that prioritises safety and preserves life.

• Promote a joined-up approach between outreach and hub functions, ensuring continuity for individuals and shared accountability across the service.

Staff management and team culture

• Provide clear, supportive and psychologically informed supervision, creating space for reflection, learning and safe decision-making.

• Set clear expectations around performance and behaviour, addressing concerns promptly and fairly while supporting staff to grow and succeed.

• Contribute to recruitment, induction and workforce planning, helping to build a skilled, confident and resilient team.

• Foster a culture of inclusion, respect and shared responsibility, where staff feel valued, supported and accountable for their practice.

Safeguarding, risk and practice quality

• Ensure safeguarding is understood and embedded across the team, with confident identification, escalation and management of risk.

• Provide oversight and direction on complex or high-risk situations, supporting coordinated multiagency responses.

• Maintain safe working practices across the team, including health and safety, lone working and dynamic risk assessment.

• Oversee the quality of casework, ensuring assessments and interventions are person-centred, trauma-informed and focused on sustainable outcomes.

• Offer guidance and case consultation to support staff working with complex or high-need individuals.

• Use learning from incidents, risk and practice to strengthen delivery and continuously improve outcomes.

Performance, data and service effectiveness

• Monitor team performance against agreed standards, ensuring expectations are clear and consistently met.

• Oversee accurate and timely recording, maintaining high-quality data that reflects the reality of work on the streets.

• Use data and service insight to identify trends, risks and opportunities to improve delivery.

• Support reporting requirements and contribute to maintaining strong, compliant service delivery.

Partnership working and system leadership

• Build and maintain strong relationships with borough and community partners, contributing to a coordinated response to rough sleeping.

• Represent the service in operational forums, multi-agency meetings and local partnership work.

• Identify and escalate systemic barriers that impact client progression, advocating for solutions that improve outcomes.

Miscellaneous

SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.

To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.

Technical and professional know-how needed for position

When completing your application, you will be required to address (using examples) some of the points below

Experience and Knowledge

Significant experience of working within homelessness, rough sleeping or multiple disadvantage services, including experience of assertive outreach and/or hub-based assessment environments.

Demonstrable experience of line management and supervision within a frontline service, including delivering reflective and psychologically informed supervision.

Strong working knowledge of trauma-informed practice and Psychologically Informed Environments (PIE), with the ability to embed these approaches within team culture and decision-making.

Understanding of gender-informed and inclusive approaches to rough sleeping, recognising the impact of trauma, hidden homelessness and barriers to access for women and other marginalised groups.

Sound knowledge of safeguarding legislation, risk management frameworks and multi-agency safeguarding processes, with experience overseeing complex or high-risk cases.

Experience of managing service performance against KPIs, quality standards or contractual requirements within a commissioned environment.

Demonstrable experience of multi-agency partnership working across housing, health, substance use, mental health, immigration and community safety systems.

Skills and Abilities

Ability to analyse performance data and qualitative information to inform operational decisions and service improvement.

Strong written and verbal communication skills, with the ability to produce clear reports and represent the service confidently in professional forums.

Ability to lead calmly and decisively in high-pressure environments, managing competing priorities while maintaining professional boundaries and staff wellbeing.