Team Manager

Runnymede Family Centre are recruiting for a Team Manager.

This is a full-time post for someone who is looking to progress their career in family support, safeguarding decision making, management and effective leadership. The family centre is currently based in Egham and due to move to a permanent base in New Haw in May/June 2026. The role includes working across the Runnymede District and other localities in Surrey when needed. A proven track record of demonstrating Barnardo's basis and values is required.

The role will involve the management of the Family Centre to achieve exceptional standards, evidencing the added value Barnardo's brings to the Family Centre's Contract working closely with the service manager and other Barnardo's Family Centre team managers, as well as working in partnership with other key professionals working around the family.

The Team Manager supports and motivates their team to achieve positive outcomes towards Barnardo's strategy and vision for more hopeful, happier and healthier children. The Team Manager provides line management to the Family Centre team e.g Family Support Workers, Youth Skills Workers, Community Engagement workers and Administrators. The Team Manager will be the face of the centre in all operational elements therefore based in the Family Centre to support the smooth running of the centre.

We are looking for candidates who are dynamic, personable, with relevant family support experience and a good knowledge of safeguarding procedures. They must also have a proven track record of line management as well as excellent organisation skills.

Key Responsibilities:

• Manage the Family Centre team in developing and maintaining effective services for children, young people and families.
• Attend Surrey County Council performance management conversations with CSM. Evidencing the voice of the child, young person and family is heard, and that children and young people remain at the heart of our decision making and actions.
• Share with CSM ongoing local area need and wider data knowledge to develop an action plan of needed support .
• Partnership working to reduce inequalities for children, young people and families. Team manager will maintain positive relationships with local providers e.g health agencies and other community-based groups to offer support, where its needed, when its needed within the reach area and Family Centre sites.
• Support and ensure the Family Support Workers and all team follow clear processes on allocation of families, demonstrate confidence, skills and ability to guide and support FSW with clear actions needed for the family. Actively encourage reflective practice and review progress for families ensure closing of casefiles have a safe handover.
• Monitor performance standards on EHM ensuring a high standard is achieved. Plan with CSM Audit themes for cases when needed to support learning.
• Lead and present at Partnership network meetings and boards when required.
• Training- Ensure all staff team remain compliant following Barnardo's training expectations. Accountability for embedding Barnardo's policies, procedures, training and staff learning requirements.
• Deliver quality case supervision and 121 individual supervisions. Document and record clear actions and timescales for staff development and family support needed.
• Promote staff development and opportunities within Barnardo's.
• Organise peer support and observations. These are planned throughout the year guided by CSM
• Attend Management meetings for Barnardo's when required online and face to face.
• Safeguarding -Ensure robust safeguarding processes and practice is followed. Support staff with ongoing training to ensure Barnardo's, local and national standards are embedded and understood.
• Complete performance management forms ahead of Commissioner evaluation. Demonstrate support and difference made on the 10 Supporting Family Outcomes, touch point Standards, Outcomes Star, Early Help Assessments and GCP2 tools.
• Provide evidence for ongoing evaluation of Key Performance Indicator's through the centres Performing monitoring form/ SEF . Attending Performance reviews with CSM .
• Report staffing numbers to CSM , working with other Team Managers within Barnardo's across Surrey to meet levels of referrals when required.
• Support the team to ensure Early Help Assessments, TAF, Outcome stars and Graded Care profiles are completed to an exceptional standard.
• Ensure recording of all interventions are documented to a high standard within expected timescales.
• Based in the Family Centres maintain an engaging and welcoming centre for all, ensure centre cover is planned and all staff meet Face to Face when required.

Health and Safety (Staff team and building responsibility)

• Maintain health and safety standards, training and safe practice for the team. buildings and community practice.
• Ensure lone working procedures and risk assessments are thorough , reviewed and ensure staff safety at all times
• Developing service level agreements and robust Risk Assessments when required, delegating clear tasks to the administrators to support and evidence safe practice.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Full salary scale is shown so that applicants are aware of the progression salaries.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

• Reference number:22752
• Job Title:Team Manager
• Location:Runnymede
• Locality:Runnymede
• Contract type:Permanent
• Hours:37
• Salary:£35,390 - £43,392
• Closing Date:19 April 2026
• Interview Date:tbc