Team Leader- Witness Service

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Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Portsmouth Magistrates Court. You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is temporary working 22.5 hours per week.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you.

Area of Business

Witness Service

Number of Vacancies

1

Location or Function

Hampshire, Isle of Wight & Wiltshire

Full time/Part time

Part time

Hours per week

22.5

Work schedule

3 days a week, actual hours can be discussed at interview

Basic Salary

£18,495.00 per annum (FTE £30,825.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31.10.2027

Police vetting required?

No

Closing Date

18/09/2026

Ref No

6912

What we offer 

• Generous Annual Leave:28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave:An extra day off for your birthday.
• Pension Plan:5% employer contribution.
• Enhanced Allowances:Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts:High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing:Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support:Employee assistance programme and wellbeing support.
• Inclusive Networks:Access to EDI networks and colleague cafes.
• Sustainable Travel:Cycle to work scheme and season ticket loans.
• Career Development:Ongoing training and support with opportunities for career progression.

About the Role 

As a Team Leader for the Witness Service you will:

• support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
• lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
• line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
• oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
• ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
• manage rotas, resource planning, and service coverage across the court cluster.
• promote excellent communication across teams, facilitating team meetings, and sharing learning.
• build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
• foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
• provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.

You will have:

• Strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including the use of Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity, and inclusive practice.
• Strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

About the Witness Service  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.

About Us 

How to apply