Team Leader Online Bereavement Counselling

Team Leader – Online Bereavement Counselling Service
Location: Home-based
Hours: 37.5 per week
Salary: £39031.78- £43.998.01 Per annum (depending on experience) + competitive benefits

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all approach to grief, but with the right support, no one has to face dying or bereavement alone.

We are there when it matters.

We are a high-demand service specialising in time-limited bereavement counselling, offering a supportive, values-led environment where you will join a strong and experienced team of therapists. This job is home-based which means it's easier to get a good work-life balance. Come join us and be there when it matters.

About You

Are you a self-motivated, experienced therapist with proven leadership skills? Do you want to contribute to a cutting-edge online bereavement counselling service that continues to grow to meet national demand?

We are seeking a qualified and fully BACP accredited therapist to support the leadership and ongoing development of our Online Bereavement Counselling Service. You will bring strong clinical focus, experience of brief interventions, confidence in delivering outcome-informed therapy, and the ability to support a remote team.

Minimum Essential Criteria

Qualifications

• A recognised Qualification in Counselling, Psychotherapy, or Psychology
• Accreditation with BACP
• At least 80 hours of formal training in online counselling
• Additional training in short-term counselling models

Experience

• Experience with bereavement counselling in a formal setting.
• Previous management or supervisory experience in a counselling or psychological therapy setting
• Experience providing time-limited therapy, including single-session or brief interventions
• Experience delivering therapy online via video link
• Demonstrated ability to work with clinical risk, safeguarding, and outcome measures

If you meet these essential criteria and share our commitment to compassionate, accessible support for people who are grieving, we warmly encourage you to apply.




About the Role

The Team Leader will support the Clinical Services Manager in running the Online Bereavement Counselling Service and the palliative care counselling service, delivering Level 3 NICE (2004) time-limited interventions.

You will lead a team of online bereavement counsellors, providing clinical and operational support, management supervision, and contributing to service development and quality assurance.

Key Responsibilities Include:

• Supporting strategic and operational development of the service
• Provide accessible online single-session therapy and short-term counselling (up to six sessions) for people experiencing bereavement nationwide, as well as for patients in our hospice communities and their families locally.
• Ensuring compliance with legislation, ethics, and national/local best practice
• Driving continuous improvement using clinical data, audits, and outcome measures
• Supporting investigations of incidents, complaints, or safeguarding concerns
• Providing supervision, case management, and leadership to the counselling team


Benefits

• Company pension scheme
• 27 days holiday – rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.
https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our commitment to diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. 

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org. 

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.