Team Leader

Cheshire West and Chester Safe

accommodation Team Leader

WHAG is a leading charity delivering quality support services to women, men and their families who are
affected by domestic abuse, homelessness and young parents across the of Northwest England. Improving
the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to
build up the skills and resources they need to take control of their own lives, access a tenancy of their own
and maintain a quality of life in the long term. We give them the information they need to make positive
choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and
schools to assist in the education and prevention of Domestic abuse

Our Vision - To support and empower vulnerable women and those affected by domestic abuse

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the
development and delivery of WHAG in the future

Be non-judgemental and supportive at all times.

Ensure trauma informed, flexible support is accessible to all those in need

Support individuals to take responsibility and accountability for their actions

Support individuals, partners and families to live independently within
the community of their choosing.

Help develop new knowledge and create new skills for individuals and families to
make better life choices.

Provide positive alternatives to current services and resources available in a
community.

WHAG has a strong values base, embedding, empowerment, choice, strength and change into or
organisation. We are looking for staff that can deliver person-centred, trauma informed services, are
innovative, trustworthy, can do, self-motivated and excellent at all times, so it is important that you are as
passionate about these principles as we are.

JOB DESCRIPTION

Job Title:

Team Leader

Reports to:

Operations Manager

Location

Cheshire West and Chester (All WHAG Projects travel required on

occasion)

Responsible for   Coordination and Development of WHAG’s Cheshire West and

Chester DA safe accommodation services

Date Reviewed  March 26

Overall Aim

To lead and Co-ordinate WHAG’s Domestic abuse safe accommodation service

To ensure a forward-thinking trauma-informed approach

Build strong relationships with key stakeholders.

To monitor and evaluate the key outputs for the service.

Requirements

•  Qualification of Management/Housing/ Domestic abuse / women’s studies qualification or

equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience and the
willingness to achieve a level 5 relevant qualification.

•  Ability to work across identified contract area and travel for training and meeting purposes.
•  Access to a car for work purposes.
•  Ability to work flexible hours including evenings, and weekends when required and be part

of a 24/7 on-call service rota.

Job Description

Key Objectives
The Team Leader will work with the Operations Manager to support the delivery of all operational
aspects of WHAG, focusing on supporting the team and day-to-day delivery of commissioned and
grant-funded work.

WHAG staff are part of a team providing practical and emotional support to individuals and
families experiencing domestic abuse, sexual violence, women, and young parents experiencing
or at risk of homelessness.

You will ensure that all work is carried out within contractual requirements, and
this involves multi-agency working, and engaging with local partners. You will
work effectively with the Operations Manager to lead on allocated working
priorities, which may include accommodation and community-based teams, both
grants, funded and contracted.

This will include, for example, 24/7 access to support, the intake of enquiries and allocation of
referrals, outreach, and accommodation support, working with individuals and children.

You will provide supervision, case management, and case quality audits and database oversight
and will deputise for other team leaders (in your area) in their absence.

Working in partnership with the HR team you will support the effective recruitment and, onboarding
induction of staff and volunteers in the areas, you are responsible for.

Support the monitoring and evaluation of the effectiveness of the service through detailed monthly
reporting, budget and financial sustainability including Intensive housing management and service
charge payments.

Proactively seek new opportunities, and innovative ways of working to ensure those we support
received the right support at the right time. You will be expected to nurture existing partnerships
and forge new ones to ensure we offer those under WHAG’s care the best possible support
opportunities. You will be expected to contribute to local partnership meetings and attend local
events.

Key tasks and accountabilities

-  Produce accurate reporting on impact and outcomes for the operations manager, including

data analysis and SWOT analysis monthly.

-  To assess the risks of the work we do, and the people who use our services and complete

risk management plans to address any risks identified, reviewing risk regularly.

-  Ensure the service is central to multi-agency working, driving recognition of the service as a

key partner in local partnership delivery.

-  Ensure the involvement of the service at a local level in meetings e.g., MARAC, DA forums,

VAWG, homelessness etc.

-  Where safeguarding concerns are identified, respond in line with WHAG’s and the local

authorities’ policy and guidance. Appropriately supporting those who use our services and
staff members.

-  To have a thorough knowledge and understanding and keep up to date with legislation,
legal orders, Domestic abuse Act, housing law updates and child protection procedures
regarding Domestic Abuse.

-  To be responsible and accountable for the efficient recording, storing, and maintaining of
client records including contact notes, correspondence, SMART plans, risk management
plans and outcomes achieved.

-  To actively engage the people who use our services and promote involvement in the

service.

-  To support and supervise volunteers or students.

Accommodation

Record  and  proactively  manage  any  risk,  anti-social  behaviour  or  neighbour
nuisance  and  respond  within  a  trauma-informed  approach,  following  relevant
escalation processes.

Implement  development  agreements,  issuing  warnings,  and  notices  where  appropriate.  When
necessary, ending support for a person accessing the service in conjunction with the Operations
Manager.

To ensure benefits are claimed efficiently and HB and personal charge payments are received
from all accessing accommodation services.

Responsibilities shared with all staff

•  To ensure that the values and principles underlying WHAG’s services are maintained and

developed.

•  To participate in regular supervision and annual appraisal and help in identifying your own

job-related development and training needs.

•  To work at times other than office hours to attend meetings, participate in networks,

fundraising events and ensure that the service is accessible.

•  To undertake any other duties that may be required which are appropriate to your role.
•  To be committed to safeguarding and promoting the welfare of children, young people, and

vulnerable adults. We expect all staff and volunteers to share this commitment.

Person Specification

The Team Leader will have:

Experience and knowledge of

Essential

Desirable

Experience of supporting women, men and children who have
been subject to domestic violence and abuse and/or sexual
violence and abuse/stalking.

Experience of undertaking strengths, needs & risk
assessments including DASH RIC.

Experience of effective multi-agency and partnership working
(e.g., MARAC) and delivering complex and demanding service
functions.

Experience of managing, supporting, supervising, motivating,
and developing teams and individuals.

✓

✓

✓

✓

Experience of person-centred, trauma-informed service
delivery

✓

Experience of enabling client involvement.

Experience of working within a supported accommodation
service, dispersed provision and/or engaging individuals who
are experiencing insecure housing.

Knowledge of the impact of SVA/DVA/Stalking etc. on
individuals and communities (including BAMER, children,
isolated, LGBTQ, elder, rural etc.).

Knowledge of best practices in relation to safeguarding, crisis
accommodation, and community-based settings and MARAC.

✓

Knowledge of criminal and civil proceedings relating to
SVA/DVA/Stalking.

Knowledge of welfare benefits including no recourse to public
funds.

Strong skills around effective crisis resolution

Knowledge of and commitment to diversity and inclusion.

Strong IT skills include Microsoft Office Packages

✓

✓

✓

✓

✓

✓

✓

✓

Other information

This post involves travelling across the Northwest.

Principle Terms and Conditions

Salary:

£28,444

Hours Per Week:

32 hours

Annual Leave:

25 days per annum rising to 28 + 8 Bank Holidays (Pro Rata)

DBS

Car user

Valid DBS

Regular travel is required. The role holder must have access to a
car. Business mileage is payable from an agreed base.

The role holder must possess a full current driving license,
road fund license, and business use.

Insurance and MOT, providing proof when requested. The role
holder must ensure the car is maintained and in a roadworthy
condition.

Benefits

Pension:

Health Plan

WHAG operates an auto-enrolment pension plan, which all
employees are enrolled after a 3-month probation period via NEST.
WHAG contribute to this pension in line with legislation.
WHAG operate a health plan for all employees after completion of
their probationary period.

For example, this includes:
Money off health appointments
Access to Wisdom Wellbeing app our EAP
Reduced gym membership
5 hours (pro-rata) for hospital appointments.

WHAG operate a bike-to-work scheme.

WHAG operate a salary sacrifice tech scheme.

This includes all products from Curry’s
Saving from January – November

Core hours 10.00am - 3.30pm

One week

Hospital
Appointments

Bike to work
scheme
Tech Scheme

Christmas saving
scheme
Flexi for non-rota
posts
Holiday Purchase

Discounts

Access to charity worker discounts.

Parking

Free parking at projects

Bonus Payment
for introducing new
employees

Up to £1000