Team Lead

Vacancy – Team Lead

The Team Lead position will suit a customer focussed individual who enjoys working outdoors directly
with adults and children. You will be qualified in Kayaking and/or Ropes and have strong instructor-
based skills. You will be a proactive team player who is able to share their existing knowledge and eager
to learn new skills.

Position Details

Contract type &
Hours

Location

Salary/Hourly rate
Benefits

Responsible to
Planned Start date

12 month contract (option to extend)
2080 hours/year
Hours will be flexible in order to meet the needs of the job, which may
include weekends and evenings. On average there will be 40 hours a week
Starting location will be either Phasels Wood Activity Centre, Kings Langley
or Tolmers Activity Centre, Cuffley (must be able to get yourself to either
site). You may be asked to work across all four Hertfordshire sites during the
day dependent on customer requirements including Harmergreen Wood
and Well End Activity Centres so willingness to travel between sites is
required (full driving license required).
£27,000 - £33,321 per year depending on experience
Auto enrolment pension (qualifying requirements to be met)
30 days annual leave (including bank holidays (unless asked to work) and
Christmas office closure)
Experience Managers
February 2026

Role Purpose & Responsibilities

The Team Lead role is key to ensuring our customers have the best possible time whilst they are with
us. You will be responsible for ensuring the customer’s day visit or residential stay runs smoothly, that
activities are prepped, delivered and cleared away appropriately and that you provide an approachable
&  professional  point  of  contact  for  the  customer.  The  customers  range  from  Scouts  Leaders  and
Teachers  with  varying  levels  of  activity  centre  knowledge,  to  groups  of  confident  young  adults  to
nervous first timers. The Team Lead role needs to be consistent in the service we offer but tailor it to
your customer group.

The successful candidate will also be responsible for communicating with the Experience Managers
and ensuring the Activity Instructors & International Volunteers know what they are doing each day
and that their tasks are carried out with customer service, compliance and health & safety in mind at
all times.

During the peak season you will be mostly occupied with customers and running the activities, plus
assisting in the kitchens or with the housekeeping dependent on what is required. During the off-peak
months there will be more equipment maintenance and admin tasks to undertake.

Skills Required

Great communication skills

Leadership skills (experience preferred)

Strong team player

Understanding, and demonstration of, the importance of following Health &

Safety regulations and compliance regulations

Current driving license (manual vehicle). If over 25 years, you may be asked
to drive company vehicles to different sites.

Qualifications &
Requirements

Hold current RCI/CWI qualification or have extensive climbing experience
and/or hold a relevant water sports qualification

Rifles (NSRA) and/or Archery GB qualifications desirable

Hold a relevant First Aid qualification

Previous experience of working in an outdoor activity setting essential

Flexibility to undertake all types of work required

Proven experience of working in a customer facing role

Flexibility with hours, particularly during the peak season (March to
September) including evenings and weekends

Enhanced DBS and references to be completed prior to commencement