Team Administrator

1

Prevention

We promote the need
for good eye health to
prevent avoidable
sight loss.

Support

Our support services
help people to live
independent lives.

Independence

We provide access to
information,
equipment, training
and social groups.

Dear Applicant

Thank you for your interest in working with KAB.

The Team Admin role, based at our Maidstone
Sight Centre, is highly focused on contact with
clients, providing high quality support, information
and advice. You’ll also be responsible for
administration within the team, ensuring the
database is up to date and providing statistical
data as required.

The recruitment pack contains some useful
information about what we do at KAB, together
with a Job Description and Person Specification.
To apply for this role, you will need to fill out our
Application form and Equality Monitoring form.

Once you’ve completed the forms, please send to
April Smith, HR Officer, by email at
recruitment@kab.org.uk, or by post to Kent
Association for the Blind, 72 College Road,
Maidstone, ME15 6SJ.

Completed forms should reach us by 5pm on
1st February 2026. Interviews will be held at
our Maidstone Sight Centre (72 College Road,
Maidstone, ME15 6SJ), date to be confirmed.

Although we would like to be able to write to each
applicant individually to let them know the
outcome of their application, sadly the cost of
doing this is prohibitive. Therefore, if you have not
heard from us within two weeks of the closing
date please assume that on this occasion your
application has been unsuccessful.

Thank you very much for your interest and we
look forward to receiving your completed
application.

Yours sincerely

Vanessa Stanley
Director of Human Resources

Our vision
To improve the lives of people with sight loss in Kent and surrounding areas.

Our mission
To achieve our vision, our key aims focus on prevention, support and
independence.

Our values
Our values will help us to make a difference in our roles; driving the things we do
and say.

Our values will shape:
  The way we behave with people we support, families, our peers, volunteers and

organisations.

  How we plan, make decisions and come up with solutions.
  How we recruit, induct and develop staff.

Caring – We are kind and care about people and our work.

Collaborative – We work better together and are always inclusive.

Creative – We are continuously looking for new and effective
solutions.

Personal – We treat you as individuals, encouraging each and
everyone to reach their potential.

Professional – We are trusted to be the best we can be, working
with honesty and integrity.

Skilled – We are highly experienced, with excellent local knowledge.

Who we are

Our support

KAB is a charity and service provider that has been
working throughout Kent and the surrounding areas
since 1920. Our aim is to improve the quality of life
for sight impaired people of all ages and enable
them to maximise their independence.

We have around 110 staff working from four local
bases, and around 500 volunteers across the
region. The charity has a turnover of c. £2.5 million
p.a., and is overseen by a Board of Trustees.

Our locations
Our Rehabilitation teams are split into four main
contract areas: West Kent, East Kent, Medway and
Bromley. Most of our work with clients is within the
clients’ homes, and some clients visit our Sight
Centres.

There are three Sight Centres, with the addition of
our Iris vehicle, which is a mobile Sight Centre.
Maidstone Sight Centre is also our head office, with
departments such as Finance, HR, Fundraising and
our Guide Communicator service. This centre
services the West Kent and Medway areas. Our
other Sight Centres are in Bromley and Canterbury
(East Kent). Each Centre has a resource room full of
equipment and technology that a client can try.

Additional services we provide
  Transcription services – transcribing documents
into different formats including Braille, large
print and audio.

  Training courses in Visual Impairment

Awareness, Hearing Impairment Awareness,
Deafblind Awareness and Assistive Technology.

  CPD accredited training for professionals in

supporting patients with low vision.

  DBS checking service for companies.

To find out more,
visit www.kab.org.uk
or scan the QR code

Rehabilitation:
assessment of
needs, registering
as sight impaired or
severely sight
impaired, and
providing advice,
training and
guidance

Eye Clinic Liaison
Officers in hospitals

Mobility training

Assistive
technology
guidance and
advice

Social groups.

1-2 Guide
Communicator
support

Children and young
people services

Family activities

Counselling

Befriending

Advice and
guidance at Iris,
our mobile Sight
Centre

Employment Details

Job title:

Team Administrator

Responsible to:

Team Leader

Hours of work:

35 hours per week. Normal hours of work are 9am
to 5pm, Monday to Friday. Expectation to work
occasion evenings and weekends.

Based at:

Maidstone Sight Centre, 72 College Road, Maidstone,
Kent, ME15 6SJ.

Element of hybrid working permissible.

Salary:

£23,022.77 per annum

Pension scheme:

Membership of the pension scheme is available. KAB
will match contributions up to a maximum of 6% of
salary.

Wellbeing programme:

Access to a 24 hour confidential support service.

Holiday details:

21 days per annum, rising to 25 days maximum
based on length of service in addition to bank
holidays. Plus 4 extra days at Christmas.

Use of private car:

£0.45 per mile for business mileage.

Expenses:

All approved out of pocket expenses incurred in
undertaking official business will be met.

Team Administrator

Job Purpose

To be responsible for administrative tasks relating to the work undertaken by the
West Kent Rehabilitation team. To be the first point of contact and provide high
quality support, information and advice to service users from Kent, ensuring that
they receive an appropriate and professional response to their enquiry as quickly as
possible.

Job Description

Main Tasks:

  Input client data to the KAB and Kent County Council (KCC) databases with a
good standard of speed and accuracy, and within necessary timescales. To be
responsible for reviewing data quality reports for the team and to correct errors
s required. To report back to the team leader on repetitive errors, to assist with
the identification of team training needs. To assist Senior Managers in the
investigation of data anomalies and to feedback system issues.

  Be responsible for the typing of letters, memos, reports, agendas, minutes,
advertising and promotional materials in appropriate house styles and other
material as required. In addition to ensure that copies are produced, filed or
distributed as appropriate.

  Provide verbal information, advice and guidance regarding eye conditions, eye
health, KAB services, KCC services, registration and referral processes and
equipment for all callers and visitors to the Sight Centre. Follow up with written
or audio information if needed, or sign post to other sources of information.
Provide emotional support and reassurance and appropriate.

  Issue replacement equipment after checking eligibility and suitability of the

equipment to the user’s needs.

  Maintain thorough up to date knowledge of the services available to support
sight impaired people and refer or signpost callers as appropriate. Carry out
research where needed in response to non-routine enquiries.

  Collect, collate and maintain a range of statistical information using databases

and spreadsheets, investigating and resolving data quality or recording issues as
necessary.

  Be responsible for typing and distribution of letters, agendas, minutes and other

materials as required.

  Act as one of the main points of contact for the centre, respond to enquiries (by
email, post, phone and in person) and ensure matters are either dealt with
promptly or passed to colleagues as appropriate.

  Process certificates of Visual Impairment and other referrals within the allotted

time frame, recording and filing as appropriate.

  Identify possible safeguarding concerns, appropriately document these concerns
and raise them with the Team Manager or another manager within the required
timescales. Follow protocols in relation to safeguarding vulnerable adults and
children supporting referrals as required.

  Organise, attend and administrate meetings, events and groups where

appropriate, including booking rooms, arranging catering, preparing and
circulating agendas and confidential minutes in a variety of formats (written,
large print, audio etc). Take minutes as required.

  Set up and maintain filing systems, as required. Develop and maintain GDPR

compliant systems for the secure storage, retention and retrieval of digital and
paper-based materials including (but not limited to) scanning and shredding of
paperwork for deceased clients.

  Assist with day to day running of the office, maintaining adequate stocks of

stationery and equipment, placing orders as necessary, and be responsible for
locking the Sight Centre on a regular basis.

  Manage petty cash. Receive, record and bank income in accordance with the

KAB Finance Policy.

  Provide support to other colleagues at the Sight Centre, including preparation of

resources and disseminating information.

  Keep records of team diaries, holiday rotas and meetings, passing relevant

information to colleagues and other departments as required.

  To provide a clear handover to fellow team members, ensuring that where

possible, tasks are completed prior to handover.

  To attend team meetings, one to ones, and training as required, occasionally

travelling across KAB’s area of service.

  Perform other duties that the CEO of KAB or their authorised deputy may

consider appropriate.

This job description is not exhaustive, but is provided to assist the post holder to
know what their main duties ar. It may be amended from time to time without
change to the levels of responsibility appropriate to the grade of the post and in
discussion with the post-holder.

KAB is an equal opportunities employer.

Person Specification

Essential Criteria

Be able to demonstrate:
  Experience in providing administrative support in a dynamic and demanding
environment, including developing office systems to bring about process
improvements.

  Ability to assess and prioritise within a framework of prescribed priority criteria.
  Ability to analyse and use professional judgement to assess risk and understand

safeguarding indicators.

  Ability to adapt quickly to a new working environment, swiftly gain detailed

knowledge of eye conditions, sight impairment and its impact.

  Excellent interpersonal skills, the ability to communicate effectively, and to

listen and empathise while remaining objective.

  Ability to deal with, and show empathy to, a variety of audiences, some of

whom may be distressed or exhibiting challenging behaviour.

  Excellent IT skills in a range of software including MS Outlook, Excel, Word,

Explorer, PowerPoint, and the willingness to train in additional IT skills as and
when required, particularly for in house systems.

  Experience of dealing effectively with members of the public in person,

signposting or advice/support giving role.

  Experience of using a variety of databases and knowledge of effectively

manipulating and interrogating the data produced.

  Excellent verbal and written communication skills, including good telephone and

listening skills.

  Effective minute taking skills.
  Ability to use initiative and make effective decisions, within limits of

responsibility.

  A commitment to using technology to bring about process and system

improvements.

  Accurate copy and report typing skills.
  Accuracy and attention to detail, the ability to manage a heavy and diverse

workload, prioritise effectively and meet deadlines.

  Good numeracy skills.
  A good pass at O-Level/GCSE/equivalent in Mathematics and English Language.
  Tact, patience and diplomacy. The ability to maintain a sensitive and

professional approach towards colleagues and service users, mindful of
confidentiality and anti-discriminatory practices.

Desirable criteria

  Understanding of issues relating to sight impairment.
  An understanding of Health and Social Care.

  An Administrative or secretarial qualification.
  Stock control skills.
  Experience of audio typing.
  Knowledge of services available to people with sight loss.
  Knowledge of databases and/or health or social care IT and recording systems.

This job description is not exhaustive, but is provided to assist the post holder to
know what the main duties are. It may be amended from time to time without
change to the levels of responsibility appropriate to the grade of the post and in
discussion with the post holder.

The post holder will be expected to adhere to all organisational policies, including
health and safety.

If you have any queries about this role, please get in touch:

 Email:
 Call:

recruitment@kab.org.uk
01622 691357 (option 5)