Supporter Services Manager (Temporary Cover)
Title: Supporter Services Manager (Temporary Cover)
Office Hours: Full time - office based & possibility of one day WFH (additional hours required during busy periods
Contract Type: 3-month fixed term contract
Location: North-West London
Accountable to: Chief Executive
Salary: £40,000 - £45,000 DOE
Functional Links with: All MDA UK staff; volunteers & trustees; staff from the voluntary and private
sector; individual donors; members of the public and MDA Israel
About Us:
Magen David Adom UK was established primarily to support Magen David Adom in Israel, Israel’s only National Blood and Medical Emergency Service, saving the lives across all communities in Israel. We also give aid to other equivalent organisations around the world, providing urgent medical care to civilians irrespective of their nationality, religion, ethnic origin, age, disability, sexual orientation or political affiliation.
We are a small, dedicated team deeply committed to the cause, striving each day not only to excel in our roles, but to consciously save lives through the work we do.
About the Role:
Donor Stewardship
Logistical stewardship of major donors, including overseas meetings, missions, and dedications.
• Ensure effective communication of major donor engagements and information throughout the team and that donors receive the appropriate donor care.
Administering and caring for major donors in respect of their dedications of vehicles and capital projects in Israel, including critical path management.
Major Gift Coordination
Using the critical path to manage items (vehicles etc) that have been donated, ensuring smooth delivery in constant communication with donors.
Owning the major gifts project database of what medical items, vehicles and capital projects are ready to be donated and their relevant status.
Liaising with colleagues in Israel (MDA Israel and the Israel Project Manager) on the progress of donated projects.
Liaising with international vehicle suppliers in regard to the status of donations and giving relevant updates to donors.
Supporter Services
Overseeing donation schemes alongside the Supporter Services Executive such as the celebration scheme.
As part of the supporter services team, taking enquiries from donors via phone, email and other methods and signposting them if necessary.
Logistics Coordination
Managing complex travel itineraries including flights, hotels and airport transfers for the CEO, donors and other key stakeholders.
Coordinating logistics for UK (and some overseas) events as well as overseas treks and missions in collaboration with the fundraising team, ensuring seamless execution and attention to detail.
Assisting in the development and delivery of new fundraising programs.
Database Management
Ensuring that the philanthropy database (Raiser’s Edge) is at the centre of all activity, is consistently kept up-to-date, and suggesting new methods of enhancing this.
Acting as the central point of contact for database-related queries and updates, ensuring all teams are informed and equipped.
Maintaining and updating the directory of key contacts, including staff/Board Members, major donors, and suppliers.
Team Collaboration
• Working as an integral member of the MDA UK Team, providing admin support as necessary.
Regular reporting to the Chief Executive on progress and potential deviations from original plans.
• Conducting end-of-project reviews to identify learning opportunities and share best practices.
Flexibility to work outside regular hours and undertake UK and overseas travel as required.
Developing positive relationships with MDA UK staff, trustees, and key community leaders.
Attending all staff team meetings and training sessions unless exempted by the line manager. Willingness to undertake appropriate training identified by self or management.
About You:
This is a senior role with Magen David Adom UK and part of the Senior Leadership Team, requiring a willingness to contribute to strategic thinking and help shape the organisation’s direction.
Highly organised and proactive with a calm and solutions focused approach.
Exceptional communicator and relationship-builder, especially with high level stakeholders and donors.
Detail orientated with strong project and database management capabilities. Experience of Raiser’s Edge is desirable.
Flexible and committed with a willingness to travel and support out of hours activities.
Passionate about supporting leadership and contributing to a mission-driven organisation.
Collaborative team player with emotional intelligence and a positive attitude.
• Thrives working in a fast-paced dynamic environment.
To apply, please send your CV and a short covering note explaining your relevant experience and why this job interests you to lisasamuels@mdauk.org