Supporter Engagement Senior Individual Giving Officer

Supporter Engagement Senior Individual Giving Officer
37.5 hours per week
Hybrid / London
£ 34,000 to £39,000 DOE

1 day per week minimum in London Office

There when it matters

About the role:

The Supporter Engagement Individual Giving Team is responsible for recruiting new individual supporters and maximising relationships with existing supporters to optimise income through a range of direct and digital marketing activity.
An essential aspect of the role is supporting the development of a holistic organisation wide approach to audience data collection and supporter engagement to grow the supporter base.
The post-holder will lead on a variety of projects including direct mail, email, digital, and telephone campaigns.

About you:

• Experience of leading the development of process improvement across teams.
• Experience of managing external agency relationships
• Experience of working with databases (Raisers Edge experience preferable)
• Interpersonal skills – experience of working within a team (ideally across multiple teams), customer service. • Experience of working with third party suppliers and managing relationships
• Experience of leading the development of compelling marketing materials and copy for print, web and social media.


Essential Criteria

• Experience of Individual Giving fundraising or transferable experience
• Experience of autonomously leading supporter stewardship and retention projects
• Experience of leading either lottery or regular giving fundraising
• Experience of planning data gathering and journey development based on data segmentation using a test and learn approach.
• Strong ability to think innovatively to improve supporter experience and make processes more efficient.
• Strong ability to be proactive is developing new ideas and looking for continuous improvement. • Able to manage deadlines and prioritise workload
• Strong knowledge of Microsoft Office packages with advanced Excel experience

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

For more information on our Equity, Diversity and Inclusion work, please visit: https://www.sueryder.org/jobs/equity-diversity-inclusion

If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

If you want more than just a job, we want you.
Join the team and be there when it matters.