Supporter Care Officer

Make a difference

Positive community impact

Learn, develop, grow

Salary: £24,156 FTE per annum (actual salary pro rata)

Location: West Road, Ipswich IP3 9SX

Hours: 22.5 hours per week

This is a Temporary, Part Time vacancy that will close in 13 days at 23:59 GMT.

The vacancy

Working Pattern: 22.5 hours per week working 3 days (to include Monday and Tuesday)

Contract Type: Fixed Term – 6 months starting April 2026

Salary: £24,156 FTE per annum (actual salary pro rata)

Location: the role will be based in our temporary Fundraising office (Ipswich) with hybrid working

East Anglia Children’s Hospices (EACH) is looking for a compassionate and organised Supporter Care Officer to join our Fundraising Directorate. This is a fantastic opportunity to play a key role in delivering exceptional supporter experiences and making a meaningful impact in the lives of children, young people, and families across East Anglia.

As the first point of contact for our supporters, you’ll provide outstanding customer service across phone, email, and web enquiries. You’ll ensure every interaction is handled with gratitude, efficiency, and professionalism.

 

Key responsibilities include:

• Responding to supporter enquiries and processing donations
• Maintaining accurate data on our fundraising database
• Writing supporter communications
• Supporting complaint resolution and complex queries
• Assisting with reporting and charity platform oversight
• Collaborating across teams to enhance the supporter journey

 

Do you have:

• Experience in customer service and database usage
• Excellent written and verbal communication skills

Are you:

• Highly organised and able to manage a varied workload
• Calm, empathetic, and professional in interactions
• Confident using Microsoft Office (Word, Outlook, Excel) and experienced in data entry

 

Want to see what it is like to be a part of our Fundraising team at EACH? Please click here.

To take a tour of all three of our hospices please click here.

Closing date: 13 March 2026

1st Interview date: 25 March 2026

2nd interview date: w/c 30 March 2026

Contract start date: April 2026

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971. 

The Company

The benefits

The organisation

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

Diversity statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.

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Published

2 days ago

Closing

in 13 days

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