Supporter Care officer
Closing date: Saturday 31 January 2026
Location: Office-based in Andover, Hampshire.
Salary: £16,686 (£27,810 FTE) - Part time, 22.5 hours per week (Wednesday, Thursday and Friday)
Join us in Beating Macular Disease
Are you an experienced customer service administrator who would love to use your skills to help us Beat Macular Disease? Join the Macular Society as a Supporter Care officer and help us Beat Macular Disease by supporting our incredible our community.
About the Macular Society
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
- World class researchto find new treatments and a cure
- Practical supportfor people affected by sight loss
- Trusted advice and support servicesthat empower those living with macular disease
About the role
As Supporter Care officer, you will be the first point of contact for our supporters, donors, volunteers and members of the public and ensure they have a positive and memorable experience of contacting the Macular Society. The roll will coordinate across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. You will also:
- handle enquiries via phone, email and post, processing payments and maintaining accurate records.
- input data and use your IT skills to work with our database as well as Microsoft Office 365, predominantly Word, Outlook and Teams.
About you
Our ideal candidate will have:
- proven experience in a customer care role and used to multi-tasking in a busy, fast paced office environment.
- excellent customer service skills, good telephone manner and experience of taking a large volume of calls.
Why join us?
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
Benefits include:
- Flexible working options
- 26 days annual leave, rising to 27 after one year
- Option to buy or sell annual leave
- Supportive family-friendly policies
- 6% pension contribution
To read about our benefits in more detail, see link below.
Inclusion and diversity
We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.
- Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
- Opportunities to request reasonable adjustments for interviews and the role
We aim to be an inclusive employer reflecting the communities we serve.
How to apply
For a full job description and person specification, please see below.
To apply: Please email your CV with a covering letter to recruitment@macularsociety.org
Questions? Please address any questions by email to rachel.edey@macularsociety.org
Closing date: 31 January 2026
Interviews: Week commencing 9 February 2026