Supporter Care Executive

Overview

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Supporter Care Executive

Location: Haywards Heath (hybrid working pattern please see details below)

Contract: Permanent

Salary: £24,461 to £28,778

 

About the role

The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.

Responsibilities

• To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations.
• Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs.
• Maintaining and updating the FAQs for agencies.
• Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required.
• Assisting in managing external agencies, including monitoring performance.
• Assisting with agency training and briefing.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Skills and Experience

You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual.

Working closely with colleagues across fundraising, you will contribute to maintaining high standards of stewardship and help strengthen long‑term supporter relationships. The role also involves maintaining accurate records, processing donations and assisting with improvements to supporter journeys, making sure our donors receive the highest level of care at every stage.

Benefits 

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

Working Arrangements

The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely.

While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.

Jobholder Requirements

 

Essential: 

• Proven experience in a customer service environment dealing with the public by letter, email and telephone.
• An ability to manage multiple priorities and ensure deadlines/service levels are met.
• A professional and accountable approach to all areas of work with the desire and commitment to continuously improve.
• A positive and flexible approach.
• An understanding of and commitment to equality of opportunity for disabled people.

Desirable:

 

• Experience of working in the charity sector.

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Closing date: 8 February 2026