Supporter Care Administrator

Location – Nr Stroud

Salary – £26,775.49 FTE (£15,851.09 part time equivalent)

Hours – Part time, 22.50 hours per week

We are seeking a warm, organised and detail-focused Supporter Care Administrator to join our Fundraising team at Longfield Hospice. This key role supports the day-to-day running of fundraising activity while ensuring every supporter receives excellent, compassionate care.

You will be central to delivering meaningful supporter journeys, handling donations and enquiries, maintaining accurate records, and helping build long-term relationships that support the hospice’s vital work.

Key responsibilities

• Process, receipt and thank donations, including in-memory gifts, with timely and personalised communication.
• Deliver excellent supporter care via phone, email, post and in person.
• Accurately maintain supporter data using Donorfy, ensuring compliance and high data quality.
• Support in-memory giving and legacy administration with sensitivity and care.
• Work with the fundraising team on events, campaigns and supporter journeys.
• Support volunteers and represent Longfield Hospice positively in the community.

About you

You’ll be highly organised, people-focused and confident handling sensitive information. Experience in administration, supporter care or fundraising is desirable, along with strong communication skills and attention to detail.

Why join us?

You’ll be part of a supportive, collaborative team where your work directly helps deliver compassionate care to patients and families at Longfield Hospice.

Apply now to join Longfield Hospice and help deliver outstanding, person-centred care.

If you would to arrange a visit or have an informal chat about the role, then please contact jobs@longfield.org.uk.

For more information about this role, please click on the “Job Details” below. To apply for this position, please fill out your contact details and upload your CV via the “Upload CV” below.

We are an equal opportunities employer and welcome applications from all qualified individuals