Blackwod
JOB PROFILE
POST: Support Worker
RESPONSIBLE TO: Team Leader and Management Team
KEY DELIVERABLES:
✓ Responsible for the day to day care of Blackwood’s customers delivering personalised and outcome based care, allowing customers to live full and active lives.
✓ Provide dedicated support to a customer, ensuring their personal support plans, reviews, and all relevant administration are delivered in close collaboration with the customer’s family and representatives.
KEY OUTCOMES:
✓ Customers live their lives to the full
✓ Customers receive high quality personalised care
✓ Customers and their families and representatives are actively involved in the decisions that impact on their care
RESPONSIBILITIES:
✓ Responsible for delivering agreed personal care and support to service users in line with their personal support plans, that enables and encourages customers to live full and active lives.
Ensure the needs, aspirations and requirements of individuals are met through an effective system of person centred planning, service user’s assessments, personal plans and risk assessments.
✓ Support the Team Leader in the preparation of care plans and in communicating with the customer’s family, ensuring an outcomes based approach to the delivery of care.
✓ To promote, enable, encourage and facilitate service users’ choice, citizen rights and participation in their neighbourhood.
✓ To contribute to customer support planning and review, ensuring service quality and performance of service delivery is maintained and enhanced.
√ To promote the health and welfare of customers.
To work in partnership with customers, and their representatives, to ensure they are supported in being involved, as far as they wish, in their support, the operation of the service, Blackwood and the wider community.
✓ To work in accordance with Blackwood's philosophy, values, policies and procedures to meet their objectives and the requirements of the individual people being supported.
✓ To work within the Health and Safety Act and regulations, relevant Care Standards, Social Services Council Codes of Practice and Conduct, other legal and contractual obligations and Blackwood’s policies and procedures and financial budgets.
v To ensure proper records are maintained as required of all relevant activities.
✓ In line with Blackwood’s training and development policy it is expected the postholder will maintain a high level of professional standards. This includes the post holder’s personal responsibility to maintain appropriate registration with the Scottish Social Services Council.
✓ To contribute to personal and professional development through coaching, supervision, regular staff meetings and appraisals and to respond positively to change.
√ To work flexibly where required to help meet service demand.
✓ To undertake such other reasonable duties consistent with the scope and purpose of the post as may be instructed by the Regional Managers, Director or Chief Executive.